Chapter 7 T/F – Flashcards
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Functional information systems are information systems used by a single individual.
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True
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Workgroup information systems that support a particular department are called personal information systems.
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False
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The contact manager in an iPhone is an example of a personal information system.
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True
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Personal information systems generally support around 10 users.
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False
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Enterprise information systems typically have hundreds to thousands of users.
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True
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Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.
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True
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Enterprise information systems are information systems that are shared by two or more independent organizations.
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False
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The solutions to problems in an enterprise system usually involve more than one enterprise.
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False
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In the case of workgroup information systems, problems are resolved by contract and litigation.
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False
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Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization.
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False
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Information silos help in resolving any problem that may arise due to isolated information systems.
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False
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Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.
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False
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The major issue caused by information silos is wasted file space.
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False
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When an organization has inconsistent duplicated data, it is said to have a data integrity problem.
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True
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Information silos can result in increased cost for an organization.
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True
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EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.
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True
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Business process reengineering is extremely fast and economical.
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False
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Inherent processes save organizations from expensive and time-consuming business process reengineering.
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True
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The first phase of the customer life cycle is marketing.
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True
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The last phase of the customer life cycle is relationship management.
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False
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CRM systems vary in the degree of functionality they provide.
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True
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ERP is used to consolidate business operations into a single, consistent, computing platform.
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False
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EAI is used to forecast sales and to create manufacturing plans to meet those forecasts.
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False
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SAP is the worldwide leader of ERP vendors.
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True
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EAI connects system "islands" via a new layer of software.
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True
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Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.
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True
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The development of steering groups is an effective solution for resolving the process issues of an enterprise system.
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False
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Most organizations today create their own enterprise systems from scratch.
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False
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Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.
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False
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Self-efficacies are a person's belief that he or she can be successful at his or her job.
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True
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One of the reasons why people fear change is because it threatens their self-efficacies.
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True
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An inter-enterprise PRIDE system is also referred to as a distributed system.
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True
