Chapter 7 Practice

Giving a worker a larger portion of the total task is known as job:

A. expansion.

B. enrichment.

C. enlargement.

D. rotation.

E. elimination.

C

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

A. alteration

B. expansion

C. enrichment

D. enlargement

E. rotation

E

Asking a group of employees at a particular level to take on more responsibility is a form of ___________ loading, also known as job __________.

A. horizontal; enlargement

B. horizontal; rotation

C. vertical; rotation

D. vertical; enrichment

E. horizontal; enrichment

D

Which of the following is not an advantage of time-based pay systems?

A. labor cost stability

B. incentives to increase output

C. ease of administration

D. stability of output

E. ease of pay computations

B

From the worker’s perspective, an output-based pay system has the advantage of:

A. linking pay more directly to effort.

B. keeping earnings stable.

C. keeping pay totally in the worker’s control.

D. minimizing the temptation to work harder for more money.

E. keeping effort from influencing pay.

A

Methods analysis is particularly valuable when it is used on jobs that:

(I) are high in labor content.
(II) are done frequently.
(III) involve a high degree of automation and mechanization.
(IV) are unsafe, tiring, unpleasant, and/or noisy.

A. I, II, III, and IV
B. I, II, and IV only
C. II and III only
D. II and IV only
E. I and III only

B

Behavioral approaches to job design include:

A. specialization.

B. ergonomics.

C. job rotation.

D. flow process charts.

E. simo charts.

C

A major advantage of job specialization in business is increased:

A. motivation.

B. opportunity for advancement.

C. opportunity for self-fulfillment.

D. productivity.

E. job enrichment.

D

Which of the following is not generally considered an advantage of specialization?

A. high productivity

B. low wage costs

C. ease of training employees

D. low equipment costs

E. All are advantages

D

Process chart symbols do not include:

A. delay.

B. inspection.

C. operation.

D. rejection.

E. storage.

D

Which of the following most closely describes job enlargement?

A. horizontal loading

B. increasing the level of responsibility associated with a job

C. transferring workers through a series of jobs to increase their scope of experience

D. increasing the amount of workspace assigned to a worker

E. assigning two jobs to the same worker

A

A behavioral approach to job design which increases responsibility for planning and coordinating tasks is job:

A. enlargement.

B. rotation.

C. enrichment.

D. involvement.

E. enhancement.

C

Which of the following concerns is not one that job designers focus on?

A. what will be done in a job

B. who will do the job

C. how the job will be done

D. when should the job be completed

E. where the job will be done

D

Which of the following is not a potential benefit of the use of self-directed teams?

A. higher quality

B. higher productivity

C. greater worker satisfaction

D. greater satisfaction for middle managers

E. lower turnover

D

A simo chart includes:

A. delay.

B. storage.

C. transportation.

D. left/right hand movements.

E. inspection.

D

Determining the number of cycles to observe is an element of:

A. stopwatch time study.

B. standard elemental times.

C. predetermined time standards.

D. work sampling.

E. MTM tables.

A

The chart used to review the overall sequence of an operation by focusing on the movements of either the operator or materials is called a:

A. simo chart.

B. Gantt chart.

C. worker-materials chart.

D. flow process chart.

E. multi-activity chart.

D

The methods analysis chart which describes the overall sequence of operations, transportation, storage, delays, and inspection is a:

A. flow process chart.

B. worker-machine chart.

C. gang process chart.

D. simultaneous-motion chart.

E. time/efficiency chart.

A

The symbols for operation, storage, transportation, inspection, and delay would usually be found on which type of chart?

A. flow process

B. Gantt

C. simultaneous motion

D. worker-machine

E. delay analysis

A

The chart used to focus on busy and idle portions of a work cycle is a:

A. worker-machine chart.

B. Gantt chart.

C. simo chart.

D. idle chart.

E. flow process chart.

A

The methods analysis chart which describes the portions of a work cycle during which an operator and equipment are busy or idle is a:

A. flow process chart.

B. worker-machine chart.

C. gang process chart.

D. simultaneous-motion chart.

E. time/efficiency chart.

B

In methods analysis, a therblig is a:

A. charting method of analysis.

B. job enrichment technique.

C. dummy task.

D. basic elemental motion.

E. fraction (.0006) of a minute.

D

The methods analysis chart which describes the movements of both hands at the same time is a:

A. flow process chart.

B. worker-machine chart.

C. gang process chart.

D. simultaneous-motion chart.

E. time/efficiency chart.

D

One form of long-term team that is increasingly being used, especially in lean production settings, is:

A. quality circle.

B. product design.

C. self-directed.

D. self-improvement.

E. mandatory.

C

In a stopwatch time study, the number of cycles that must be timed is a function of:

(I) the variability of observed times.
(II) the desired accuracy for the estimated job time.
(III) the desired confidence for the estimated job time.

A. I only
B. I and II only
C. II and III only
D. I, II, and III
E. I and III only

D

What is the effect of an increase in the desired confidence level on the number of observations necessary in a time study?

A. increases

B. decreases

C. unaffected

D. may increase or decrease, depending on the sample standard deviation

E. impossible to say without additional information

A

In a stopwatch time study, the average time it takes a given worker to perform a task a certain number of times is the:

A. observed time.

B. normal time.

C. standard time.

D. allowance time.

E. performance rating time.

A

Which is not a requirement for an effective self-directed team?

A. talent and skills to meet goals

B. one or more members representing supervision

C. a system of reinforcement and celebration

D. clearly stated and commonly held vision and goals

E. effective and skilled interpersonal relations

B

When performing a time study, the analyst converts the observed time into the time an “average” worker would require working at an acceptable pace by using which of the following?

A. allowance factors

B. MTM

C. methods analysis

D. performance rating

E. analysis of therbligs

D

In a stopwatch time study, adjusting the normal time by an allowance factor for normal delays and interruptions results in the:

A. observed time.

B. normal time.

C. standard time.

D. allowance time.

E. performance rating time.

C

Standard times derived from a firm’s historical data are known as:

A. predetermined times.

B. MTM.

C. work sampling times.

D. judgmental times.

E. standard elemental times.

E

Allowance percentages normally would not include:

A. noise levels.

B. monotony.

C. personal phone calls.

D. weight lifted.

E. restroom allowances.

C

A technique for estimating the proportion of time a worker spends on various activities is:

A. stopwatch time study.

B. standard elemental (historical) times.

C. simultaneous motion study.

D. predetermined (published) time standards.

E. work sampling.

E

The technique which can be used to estimate the percentage of time a worker or piece of equipment is idle is known as:

A. MTM.

B. work sampling.

C. methods analysis.

D. micro motion study.

E. none of these.

B

In work sampling, how will increasing the permissible maximum error affect sample size?

A. It will increase the number of observations needed.

B. It will decrease the number of observations needed.

C. It will have no effect on sample size.

D. It will sometimes increase and sometimes decrease the sample size, depending on the analyst.

E. It is impossible to say without additional information.

B

In work sampling, observations should be taken:

A. at the same time each day.

B. within a short period of time.

C. at randomly determined times.

D. once every hour.

E. once every day.

C

Which of the following is not an advantage of work sampling compared to stopwatch time study?

A. There is little or no disruption of work.

B. It is less susceptible to short-term fluctuations.

C. Workers are less resentful.

D. It is less costly and less time-consuming.

E. It is better suited for short, repetitive tasks.

E

Which of the following is not characteristic of time-based compensation plans?

A. stable labor costs

B. easier to administer than output-based plans

C. stable pay for workers

D. simpler wage computations than output-based plans

E. lower cost per unit than output-based plans

E

Which of the following statements should not characterize an operations strategy toward the design of work systems?

A. Manufacturing technology is the heart of a business.

B. Workers can make or break a business.

C. Workers can be a valuable source of insights.

D. A spirit of cooperation can contribute to success.

E. Workers can be proud and respected.

A

The design of work systems typically involves:

(I) work measurement.
(II) job design.
(III) compensation.
(IV) the use of outside consultants.

A. II and III only
B. I and III only
C. II, III, and IV only
D. I, II, and III only
E. I, II, III, and IV

D

Methods analysis and motion study techniques develop which aspects of jobs?

A. behavioral aspects

B. efficiency aspects

C. pay levels

D. quality levels

E. teamwork aspects

B

A disadvantage of teams is:

A. higher quality.

B. higher productivity.

C. greater worker satisfaction.

D. team member conflict.

E. lower turnover.

D