chapter 7: management, leadership, and employee empowerment Essay

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A planning tool used to analyze an organization’s strengths, weaknesses, opportunities, and threats
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SWOT analysis
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Individuals and units within the firm receive services from other individuals or units
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Internal customers
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Specific short term statements detailing how to achieve the organization’s goals
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Objectives
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The process involves developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done.
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Tactical planning
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Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm is known as
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Knowledge managment
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The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling is called
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Middle management
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The process of ______ means choosing among two or more alternatives
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Decision making
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An individual who uses ______ makes managerial decisions without consulting others.
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autocratic leadership
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The management function of ______ includes designing the structure of the organization, and creating conditions and systems in which everyone and everything work together to achieve the organization’s goals and objectives.
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organizing
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An encompassing explanation of why the organization exists and where it’s trying to head
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vision
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When an individual uses _______ managers and employees work together to make decisions
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participative (democratic) leadership
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the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve these goals
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strategic planning
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The management function of _______ includes hiring, motivating, and retaining the best people available to accomplish the company’s objectives
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staffing
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Skills that involve the ability to perform tasks in a specific discipline or department are considered
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technical skills
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The leadership style know as _______involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.
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free-rein leadership
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the management function of _____ involves anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives
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planning
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The highest level of management, consisting of the president and other key company executives who develop strategic plans is called
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top management
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When a manager does _______ he or she is in the process of preparing alternative courses of action that may be used if the primary plans don’t achieve the objectives of the organization
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contengency planning
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A visual device that shows relationships among people and divides the organization’s work: it shows who is accountable for the completion of specific work and who reports to whom
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organization chart
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the process used to accomplish organizational goals through planning organizing, leading, and controlling people and other organizational resources
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management
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Involve the ability to picture the organization as a whole and the relationship among its various parts
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conceptual skills
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The management function of ________ involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not
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controlling
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Creating a vision for the organization, and guiding, training, coaching, and motivating other to work effectively to achieve the organization’s goals and objectives is called
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leading
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The level of management known as _________ includes managers who are directly responsible for supervising workers and evaluating their daily performance
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supervisory management
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Broad, long-term statements known as _______ are accomplishments an organization wishes to attain
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goals
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means giving workers the education they need to make decisions
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enabling
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When a manager is doing ________ he or she is setting work standards and schedules necessary to implement to company’s tactical objectives
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operational planning
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Dealers, who buy to sell to others, and ultimate customers, or end users, who buy products the their own personal use are called
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external customers
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An outline of the fundamental purposes of the organization
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mission statement
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Skills that involve communication and motivation, called _______, enable managers to work through and with people
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human relation skills
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All the pluses for a solution are listed in one column, all the minuses in another and the interesting implications in a third column
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PMI
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When individuals are involved in _______ they are coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas
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brainstorming
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The process of solving the everyday problems that occur: it is less formal then the decision-making process and usually calls for quicker action
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problem solving
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Managers today
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emphasize teamwork and cooperation, and act as coaches, rather than “bosses”
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Which of the following would not be included in a discussion of the four functions of management?
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producing
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“We believe in creating loyal customers by providing a superior experience at a great value. We are committed to direct relationships, providing the best products and services based on standards-based technology, and outperforming the the competition with value and superior customer experience.” this statement is a part of Dell’s:
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mission statement
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Ameneggs is working on a project to determine his company’s strengths and weaknesses by looking at the economy, technology, the competition, social, and other changes that are affecting his firm. He is looking to identify some opportunities his company can take advantage of in the new economy. He is also concerned about some things he has identified that inhibit his company’s growth. He is working on
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A SWOT anaysis
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A ______ is a specific short-term statement detailing how to achieve _______
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objective/goal
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Maria Mainini is in the middle of setting her plan fo rht enext year. She knows the company has the goal of increasing market share in the Northeast, so she has developed a plan for expanding the advertising budget for the next year and adding at least one more sales person to cover the larger territories. Maria is involved in:
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contingency planning
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Which of the following employees of the local hardware store would most likely be involved in strategic planning
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Elliot Nessy – President and CEO
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Which of the following is not part of the seven Ds of decision making?
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Determine if the alternatives are possible
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In the process of problem solving, managers sometimes use the technique of _____ which involves listing all the minuses of a solution in one column, all the plusses in another, and the implications in third.
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PMI
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General managers, division managers, plant managers and college deans are all part of
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middle management
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The three basic categories of skills managers must have include all of the following except:
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mechanical skills
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The level of management most likely to need the ability to picture the organization as a whole is
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Which of the following is a false statement?
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General consensus is that larger companies are more responsive to customer needs than smaller companies
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The management function of _______ includes hiring, motivating and retaining the best people to accomplish the company’s objectives.
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staffing
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Which of the following is not characteristic of a leader?
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A leader will always attempt to keep things from changing.
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When a manager uses democratic leadership, he or she will
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work with employees to make decisions together
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At schwinn, the bicycle manufacturer, managers of the various new departments were told “Go out and shape the department the way you want. You have total freedom.” That is an example of
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free rein leadership
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The first step in developing a knowledge management system is:
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determine what knowledge is most important
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Measuring performance relative to objectives and standards is part of _______
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controlling
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Which step in the control process is considered to be the weakest?
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setting clear standards
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Which of the following statements is stated most effectively as a control standard?
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Increase sales of our top end product from 2000 in the first quarter to 3000 during the same period by the year 2008
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Today progressive managers are being educated to tell people what to do and to watch over the new type of workers
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false
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Because employees tend to stay at the same company for most of their careers, managers don’t have a need to earn the trust of their employees
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False
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Planning in business today could include planning teams, which help monitor the environment, find opportunities and watch for challenges
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True
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Organizing involves giving workers assignments and motivating employees to work to meet organizational objectives
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False
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A mission statement outlines a company’s fundamental purpose
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True
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Operational planning answers the questions “What is the situation now?” and “where do we want to go”
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False
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a SWOT anaylsis begins with an analysis of the company’s profitability
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False
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The first step in decision making is to describe and collect the kind of information needed to make the decision
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False
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Today staffing is a critical part of organizational success
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True
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The difference between managers and leaders is that a leader creates the vision, the manager carries it out
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True
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Top managers will spend their time developing tactical level plans
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False
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The skills needed by managers are different at different levels of management
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True
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Enabling means giving employees the authority (the right) to make decisions on their own
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False
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Generally, there is one best leadership style to which all leaders should adhere
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false
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Autocratic leadership will be effective in emergencies or when absolute followership is needed
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True
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Progressive leaders are less likely than traditional leaders to give specific instructions to employees
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True
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Knowledge management tries to keep people from “re-inventing the wheel”, or duplicating the work of gathering information, every time a decision needs to be made.
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true
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The first step in the control process is to monitor and record performance results
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False
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The criteria for measuring success in a customer-oriented firm is customer satisfaction of both internal and external customers
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True
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External customers include the ultimate customer, also known as the “end user”
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True
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Ephesians 6:7
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“Serve wholeheartedly, a if you were serving The Lord, not people.”
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7 D’s to decision making
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1. Define the problem/situation 2. Describe and collect needed info 3. Develop alternatives 4. Develop agreement among those involved 5. Decide which alternative is best 6. Do what is indicated (being implemented) 7. Determine whether the decision was a good one and follow up

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