Question 1

A large computer company provides well being seminars free to its employees and provides them with a fitness facility to encourage physical and mental health. The company hopes this will create a satisfying work environment. Which managerial function does this involve?

Accepted Answer

Motivating

Question 2

A timeline for a strategic plan can be as long as 10 years. However, the timeline for a strategic plan for a company is generally

Accepted Answer

one to two years

Question 3

For a total quality management program to be effective, it must be treated as a top priority by

Accepted Answer

top management

Question 4

Harrington Golf Co. states that it will double its employee staff and decrease its advertising budget by 25 percent in order to keep up with its high customer demand. This is part of its __________ plan.

Accepted Answer

operational

Question 5

Shane does not specialize in a particular function; instead, he provides overall guidance and leadership for the company. Shane is an administrative or ______ manager.

Accepted Answer

general

Question 6

_________ is the process of developing a set of possible alternative solutions an choosing one alternative from among that set.

Accepted Answer

Decision making

Question 7

The broadest set of plans developed as a guide for major policy setting and decision making is called a(n)

Accepted Answer

strategic plan

Question 8

Specific statements detailing what the organization intends to accomplish over a short period of time are called

Accepted Answer

objectives

Question 9

Grouping resources and activities to efficiently and effectively accomplish a result is called

Accepted Answer

organizing

Question 10

The ________ leadership style tends to take initiative and be visionary.

Accepted Answer

entrepreneurial

Question 11

A SWOT analysis is an identification and evaluation of a firm\'s strengths, weaknesses, ______, and threats.

Accepted Answer

opportunities

Question 12

Saul Marsiana is the office manager at Beltry, James, and Gwyn Associates. It would be accurate to say that Saul is a(n) _____ manager.

Accepted Answer

first-line

Question 13

When looking at the company\'s sales figures, Marta sees that her salespeople have not achieved high sales in Japan. She is at what stage in the managerial decision-making process?

Accepted Answer

Identifying the problem

Question 14

A plan that outlines alternative courses of action is called a(n) _____ plan.

Accepted Answer

contingency

Question 15

A manager with ______ skills has the ability to deal effectively with people inside and outside the organization.

Accepted Answer

interpersonal

Question 16

As an upper-level manager for Microsoft, Rodney is one of many people responsible for allocating organizational resources in order to achieve the key goals of the company. Specifically, Rodney is in charge of collecting and analyzing data on consumer preferences in personal computer design and technology and is thus responsible for what general type of resources?

Accepted Answer

Informational

Question 17

The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as

Accepted Answer

controlling

Question 18

Common job titles associated with __________ management include president, vice president, and chief executive officer.

Accepted Answer

top

Question 19

An organization\'s most important resource is its ______ resources.

Accepted Answer

human

Question 20

The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement is known as

Accepted Answer

total quality management

Question 21

Which of the following is not considered a communication skill that may be essential in management success?

Accepted Answer

Displaying genuine compassion`

Question 22

McDonald\'s prides itself on its efficiency and value in delivering a product in a very short time. These characteristics can best be defined as McDonald\'s

Accepted Answer

core competencies

Question 23

A certain chicken company decides that it will become the market leader in the poultry business in five years with a 40 percent share of the market. This statement would be classified as a(n)

Accepted Answer

goal

Question 24

In the last stage of the decision-making process, managers may decide to

Accepted Answer

start the problem identification process all over again

Question 25

A manager who coordinates the activities of operating employees is a(n) _________ manager.

Accepted Answer

first-line

Question 26

A positive problem may be viewed as a(n)

Accepted Answer

opportunity

Question 27

__________ resources are used to meet obligations to investors and creditors.

Accepted Answer

Financial

Question 28

A(n) _____ is a smaller-scale plan developed to implement a strategy.

Accepted Answer

tactical plan

Question 29

Shyana has formal power in the Coffee Lovers, Ltd. organization while Sam has informal power. One of the primary differences between Shyana and Sam is that Shyana has ______ within the organizations while Sam does not.

Accepted Answer

authority

Question 30

Committees and task forces represent _________ groups within an organization, whereas employee bowling teams and gatherings represent _______ groups.

Accepted Answer

formal; informal

Question 31

When you encounter an organization where employees are quite intense, focused, and determined to win, you have encountered an organization is a(n) _______ culture.

Accepted Answer

mercenary

Question 32

__________ culture is represented by friendship, commitment, and high focus on performance.

Accepted Answer

Communal

Question 33

A line-and-staff structure tends to work best for ______ organizations.

Accepted Answer

medium and large size

Question 34

Sherry, a sales representative, is placed in a group with an engineer from operations, a human resource specialist, and a financial manager to develop new uses for one of the company\'s existing products in order to increase sales. This group is a

Accepted Answer

cross-functional team

Question 35

A manager with many subordinates is said to have a

Accepted Answer

wide span of control

Question 36

The degree of centralization of an organization is based on the

Accepted Answer

delegation of authority

Question 37

A committee was organized at Xerox to study the company\'s hiring, promotion, and compensation policies. The group will review corporate procedures in these areas for the next six months and disband thereafter. This type of committee is referred to as a(n)

Accepted Answer

ad hoc committee

Question 38

In a furniture factory, one worker cuts the wood according to the design, another glues the furniture together, and another stains and finishes the furniture. This is an example of

Accepted Answer

job specialization

Question 39

Refer to Boss Queen, Inc. It seems that BQI managers could be considered all of the following except

Accepted Answer

owners

Question 40

A consulting manager at SAP America has a very wide span of control. This is probably because the

Accepted Answer

manager and his or her subordinates are very competent

Question 41

A committee created for a specific short-term purpose is called a(n)

Accepted Answer

ad hoc committee

Question 42

When a functional structure is combined with a project structure, the resulting structure is called a(n) ________ structure.

Accepted Answer

matrix

Question 43

Cory is at the top of her company\'s organization chart. Which of the following is most likely to be her job title?

Accepted Answer

President

Question 44

All of the following are reasons for a narrow span f management except

Accepted Answer

few new problems are expected.

Question 45

Legal services and public affairs are _____ types of jobs, so they do not fit directly into the chain of command.

Accepted Answer

advisory

Question 46

Distinguishing between positions with direct authority ad those that are support positions establishes an organization\'s

Accepted Answer

chain of command

Question 47

The number of layers in the organizational structure of Dayton Hudson Corporation indicates the company\'s

Accepted Answer

organizational height

Question 48

Amy, an administrative assistant in the business division of a university, is assigned the responsibility of serving the needs of the division\'s professors. However, Amy often reads books and looks at catalogs during working hours because she has plenty of free time. It appears that the professors in the division have failed to

Accepted Answer

delegate

Question 49

A corporate culture is generally defined as the

Accepted Answer

inner rites, rituals, heroes, and values of a firm

Question 50

The number of workers who report directly to one manager is called

Accepted Answer

the span of management

Question 51

As a new manager for Walmart, Peter is unwilling to delegate work He realizes that, although he can delegate assignments to others, he cannot delegate his

Accepted Answer

obligation to see that tasks are completed

Question 52

A basic difference between line managers and staff managers is that line managers have _______ which staff managers rarely have.

Accepted Answer

authority

Question 53

Generally speaking, a narrow span of management implies that the height of the organization will be ________; a wide span of management implies that the height of the organization will be _______.

Accepted Answer

tall, flat

Question 54

The Morgan Company, a small furniture manufacturer, divides its organization into marketing, human resources, accounting, and production departments. This is an example of departmentalization by

Accepted Answer

function

Question 55

A locally owned and operated bakery with just one location is likely to have

Accepted Answer

a short chain of command

Question 56

If a new company desires to departmentalize in a way that will simplify supervision and facilitate coordination, it will most likely departmentalize by

Accepted Answer

function

Question 57

Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is called

Accepted Answer

job rotation

Question 58

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalizing on the basis of

Accepted Answer

customer

Question 59

Which of the following statements about accountability is false?

Accepted Answer

Managers delegate accountability

Question 60

A benefit of job specialization is that it

Accepted Answer

is easier to train new employees

Question 61

A manager with few subordinates is said to have a

Accepted Answer

narrow span of control

Question 62

Dana is assigned to create a training program for newly hired mortgage loan officers. She has the _____ to complete the assignment.

Accepted Answer

responsibility

Question 63

Zyquilla is a manager in an organization where a great deal of interaction is required between herself and her workers and new problems arise frequently. Zyquilla is likely to have

Accepted Answer

a narrow span of control

Question 64

Galvin Corporation provides institutional food facilities with bread and other baked goods. The company does not actually produce or market the bread, and it has very few employees, most of whom are top executives or clerical workers. Galvin Corporation has a ______ organizational structure.

Accepted Answer

network

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