question

"True is better than new" is one of the truths of A. scientific management. B. the human relations movement. C. operations management. D. evidence-based management. E. management science.

answer

D. evidence-based management.

question

________ management means translating principles based on best evidence into organizational practice, bringing rationality to the decision-making process. A. Total quality B. Operations C. Administrative D. Evidence-based E. Scientific

answer

D. Evidence-based

question

Classical, behavioral, and quantitative viewpoints about management are collectively referred to as the ________ perspective. A. historical B. scientific C. operations D. contemporary E. systems

answer

A. historical

question

The contemporary perspective includes which of the following viewpoints? A. Behavioral B. Systems C. Quantitative D. Classical E. Rational

answer

B. Systems

question

A good reason for studying theoretical perspectives of management is that it A. provides an understanding of the competitors' strengths. B. eliminates the need for in-depth analysis. C. correctly guides the writing of a mission statement. D. provides clues to the meaning of your managers' decisions. E. acts as an encyclopedia of solutions.

answer

D. provides clues to the meaning of your managers' decisions.

question

Scientific and administrative management are part of the ________ viewpoint. A. behavioral B. contingency C. classical D. quantitative E. quality

answer

C. classical

question

______ emphasized the scientific study of work methods to improve productivity of individual workers. A. Scientific management B. Quantitative science C. TQM D. Management science E. Administrative management

answer

A. Scientific management

question

Frank and Lillian Gilbreth identified 17 basic units of ______, each of which they called a "therblig." A. time B. distance C. energy D. data E. motion

answer

E. motion

question

Fredrick Taylor and the Gilbreths were proponents of which of the following? A. Scientific management and administrative management, respectively B. Management science and human relations management, respectively C. Human relations D. Management science E. Scientific management

answer

E. Scientific management

question

Taylor called the tendency for people to deliberately work at less than full capacity A. loafing. B. underachieving. C. underperforming. D. therbliging. E. soldiering.

answer

E. soldiering.

question

Which of the following is not one of the principles proposed by Fredrick Taylor to eliminate soldiering? A. Give workers the training and incentives to do the task properly. B. Carefully select workers with the right abilities for the task. C. Study each part of the task scientifically. D. Reward employees equally and consistently. E. Use scientific principles to plan the work methods.

answer

D. Reward employees equally and consistently.

question

. Melissa runs a residential-cleaning service and has noticed that some of her staff are much more efficient than others and can clean a house in about half the average time. She would like to reward these workers with a higher wage by implementing what would be known by Taylor as a(n) A. sliding scale system. B. incentivized wage system. C. differential rate system. D. productivity wage system. E. merit pay system.

answer

C. differential rate system.

question

Which of the following is not a part of Frederick Taylors's work in scientific management? A. Elimination of soldiering B. Motion studies C. Differential rate system D. Hierarchy of human needs E. Raising productivity

answer

D. Hierarchy of human needs

question

__________ was concerned with managing the total organization and was pioneered by Fayol and Weber. A. Administrative management B. Operations management C. Management science D. Scientific management E. Contemporary management

answer

A. Administrative management

question

Of the following, which is one of the functions of management described by Fayol? A. Accommodating B. Coordinating C. Arbitrating D. Collaborating E. Tasking

answer

B. Coordinating

question

Which of the following was a positive feature of bureaucracy, according to Max Weber? A. Generalists in the workplace. B. A flat organization with little hierarchy of authority. C. Hiring and promotion based on social status. D. Clear division of labor. E. Flexible rules and procedures.

answer

D. Clear division of labor.

question

The most significant flaw in the classical viewpoint is that it A. overemphasizes mathematical techniques. B. is impractical in the workplace. C. does not address productivity. D. discounts the importance of human needs. E. does not account for irrational behavior.

answer

D. discounts the importance of human needs.

question

The essence of the classical viewpoint is that A. resources are limited. B. a rational approach can be used to boost productivity. C. people are self-interested. D. people will take on responsibility if it is offered to them. E. workers behave how you expect them to.

answer

B. a rational approach can be used to boost productivity.

question

McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory? A. Management science viewpoint B. Behavioral viewpoint C. Mathematical viewpoint D. Systems viewpoint E. Classical viewpoint

answer

E. Classical viewpoint

question

Which of the following viewpoints emphasized the importance of understanding human actions and of motivating employees toward achievement? A. Qualitative viewpoint B. Behavioral viewpoint C. Classical viewpoint D. Contingency viewpoint E. Management science viewpoint

answer

B. Behavioral viewpoint

question

Which of the following is one of the phases in the development of the behavioral viewpoint? A. Human resource management B. Operations management C. Operations research D. Human relations movement E. Administrative management

answer

D. Human relations movement

question

Who was known as "the father of industrial psychology"? A. Hugo Munsterberg B. Mary Parker Follett C. Max Weber D. Elton Mayo E. Frederick Taylor

answer

A. Hugo Munsterberg

question

Camille runs a consulting business that assists in the hiring process, using a team of psychologists to help companies to better understand their specific jobs and the type of employees that are best suited to fill them. Her business relies on the work of which behavioral theory pioneer? A. Hugo Munsterberg B. Douglas McGregor C. Mary Parker Follett D. Frederick Taylor E. Elton Mayo

answer

A. Hugo Munsterberg

question

Among the recommendations of Mary Parker Follett was that A. motion studies should be made of every job. B. managers should design and control the work process. C. integration should occur in organizations when conflicts arise. D. a competitive environment is most conducive to productivity. E. everyone should understand their roles: managers as order-givers, and employees as order-takers

answer

C. integration should occur in organizations when conflicts arise.

question

The idea that the work process should be under the control of workers with the relevant knowledge, rather than that of managers, who should act as facilitators, was developed by A. Lillian Gilbreth. B. Mary Parker Follet. C. Max Weber. D. Hugo Munsterberg. E. Elton Mayo.

answer

B. Mary Parker Follet.

question

Which research, though flawed, drew attention to the idea that managers using good human relations could improve worker productivity? A. Maslow's hierarchy of human needs B. Operations research C. Theory Y D. Fayol's administrative management E. The Hawthorne studies

answer

E. The Hawthorne studies

question

Who proposed the hierarchy of human needs as a theory of motivation? A. McGregor B. Weber C. Munsterberg D. Maslow E. Mayo

answer

D. Maslow

question

An optimistic view of workers that envisions them as capable of accepting responsibility and working in a self-directed manner is representative of A. hierarchy of accountability. B. hierarchy of needs. C. Theory X. D. Theory Y. E. self-fulfilling prophecy.

answer

D. Theory Y.

question

Amanda was a tough manager and made it a regular practice to check up on her staff, looking for cheating on timesheets and people coming back late from lunch. Her employees were often dissatisfied with Amanda since she was a(n) ________ manager. A. operations B. Theory X C. soldiering D. Hawthorne E. administrative

answer

B. Theory X

question

Behavioral science relies on __________ for developing theories about human behavior that can help managers. A. rules of thumb B. scientific research C. intuition D. simulations E. trial and error

answer

B. scientific research

question

Which of the following is a discipline that is part of behavioral science? A. Sociology B. Physics C. Computer science D. Biology E. Law

answer

A. Sociology

question

Behavioral science research suggests that ________ doesn't necessarily promote excellence, and actually can make people hostile. A. the Hawthorne effect B. competition C. soldiering D. industrial espionage E. integration

answer

B. competition

question

Applying techniques like statistics and computer simulations to management are characteristic of the ______ viewpoint. A. classical B. behavioral C. managerial D. quantitative E. contingency

answer

D. quantitative

question

______ focuses on using mathematics to aid in problem solving and decision making. A. Management science B. Behavioral science C. TQM D. Scientific management E. Administrative management

answer

A. Management science

question

The tools of ______ are useful for UPS and FedEx in deciding how many employees and aircraft should be scheduled during the month of December. A. scientific management B. soldiering C. management science D. the Hawthorne studies E. efficiency management

answer

C. management science

question

Matt has developed a mathematical model for the film distribution company that employs him. The model will help in determining release dates and the desirable number of screens for new movies. This model is an application of A. scientific management. B. behavioral science. C. management science. D. contingency management. E. administrative management

answer

C. management science.

question

______ focuses on managing the production and delivery of an organization's products or services more effectively. A. Operations management B. Systems management C. Scientific management D. A learning organization E. Administrative management

answer

A. Operations management

question

Alyssa works for a large amusement park and is in charge of scheduling the sizable staff, including ride attendants, food service and janitorial employees, and character actors, in an effective manner. This work is typical of A. operations research. B. contingency planning. C. quality management. D. operations management. E. qualitative analysis.

answer

D. operations management.

question

Systems, contingency, and quality-management viewpoints are part of the ________ perspective. A. behavioral B. scientific C. historical D. quantitative E. contemporary

answer

E. contemporary

question

The ______ viewpoint sees organizations as entities made up of interrelated parts known as inputs, outputs, transformation processes, and feedback. A. classical B. closed loop C. contingency D. quality-management E. systems

answer

E. systems

question

Even though the Russian government is inefficient in the way it collects taxes, it is still an example of a(n) A. transformational process. B. environment. C. system. D. output. E. therblig.

answer

C. system.

question

Curran Investments has had a very profitable year in its business of providing financial advice. The profit would be considered a(n) ______ of the system. A. by-product B. input C. transformational process D. output E. feedback loop

answer

D. output

question

Marcus works on an assembly line for a U.S. automobile manufacturer. He would be considered a(n) ______ of this system. A. participant B. feedback mechanism C. input D. transformation process E. output

answer

C. input

question

David is an architect, and the steps he takes in designing and drawing commercial buildings would be considered which part of his organization's system? A. an input B. feedback C. an output D. an affirmation E. a transformation process

answer

E. a transformation process

question

Customers lined up for hours to be among the first to purchase the new iPad. The excitement for the product would be considered ______ in the system. A. an input B. feedback C. an output D. affirmation E. a transformation process

answer

B. feedback

question

A(n) _______ system continually interacts with its environment. A. networked B. integrated C. active D. open E. porous

answer

D. open

question

Both the classical management view and the management science perspective consider an organization to be a(n) ________; as a simplification for analysis this may work, but in reality it would open up the organization to spectacular failure. A. closed system B. neutral system C. porous system D. subsystem E. isolated system

answer

A. closed system

question

Many technology companies are hesitant to involve customers in the development of their products, since they are trying to protect their latest products and ideas from competitors' attempts to replicate them. This typically results in a fairly ______ system. A. responsive B. closed C. distinctive D. stable E. intelligent

answer

B. closed

question

The study of how order and pattern arise from very complicated, apparently chaotic systems is known as A. total quality management. B. complexity theory. C. quality assurance. D. systems analysis. E. transformation process.

answer

B. complexity theory.

question

The ________ viewpoint emphasizes that a manager's actions should vary according to the situation. A. contingency B. quality-management C. flexible-management D. systems E. scenario

answer

A. contingency

question

Over her years as a manager, Rose has had a very diverse group of employees; some were very interested in the financial rewards the company offered while others really would prefer extra time off or even to be recognized at the monthly department meetings. Rose should consider the ______ viewpoint of management in this case. A. behavioral B. systems C. contingency D. variance management E. classical

answer

C. contingency

question

Which of the following approaches is characteristic of a manager using the contingency viewpoint? A. Purchasing new technology to improve efficiency. B. Simplifying the steps of the work process. C. Using motivational techniques to boost worker productivity. D. Assessing the characteristics of particular situation before deciding what to do. E. Performing a motion study.

answer

D. Assessing the characteristics of particular situation before deciding what to do.

question

Gary Hamel believes that identifying and challenging debilitating core beliefs that people have about an organization can be helpful in improving management A. rewards. B. innovation. C. restructuring. D. planning. E. motivation.

answer

B. innovation.

question

"Mindfulness" is characterized by which of the following attributes? A. Acting from a single perspective. B. Automatic behavior. C. Belief in one right way. D. Active engagement. E. Protecting traditional ideas.

answer

D. Active engagement.

Chapter 2 Test Bank – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards