Chapter 2 review 1

question

senior management is responsible for direction the day-to-day activities of the business
answer

False
question

Operational-level manufacturing systems deal with the firms long-term manufacturing goals such as where to locate a new plant
answer

False
question

Transaction processing systems are most commonly encountered at the senior management level of an organization
answer

False
question

TPS help managers monitor the firm’s relations with the external environment
answer

True
question

a hotel reservation system is a typical example of a management information system
answer

False
question

The decision to grant credit to a customer is normally made by a senior manager
answer

False
question

Transaction processing system are the basic business systems that serve the operational level of the organization
answer

True
question

Management information systems primarily support non-routine decision making
answer

False
question

Most MIS’s use sophisticated mathematical models or statistical techniques
answer

False
question

Deciding whether to introduce a new product line is the responsibility of an operational manager
answer

False
question

Decision-support systems often use information from external sources
answer

True
question

ESSs are designed to serve the middle management of the organization
answer

False
question

ESSs are designed primarily to solve specific problems
answer

False
question

Information supplied by an enterprise system is structured around cross-functional business processes
answer

True
question

Supply chain management systems are more externally oriented than enterprise systems
answer

True
question

A business is a formal or informal organization created to sell services or products
answer

False
question

Enterprise systems do not utilize order transaction data
answer

False
question

Teams are formal business groups that are created to accomplish a specific task
answer

True
question

A business process is a single step taken in a set of logically related activities that accomplish a specific business task.
answer

False
question

The five basic entities that make up any business are suppliers, customers, employees, products and services, and
answer

D invoices and payments

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