Chapter 2 review 1 – Flashcards
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senior management is responsible for direction the day-to-day activities of the business
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False
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Operational-level manufacturing systems deal with the firms long-term manufacturing goals such as where to locate a new plant
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False
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Transaction processing systems are most commonly encountered at the senior management level of an organization
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False
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TPS help managers monitor the firm's relations with the external environment
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True
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a hotel reservation system is a typical example of a management information system
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False
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The decision to grant credit to a customer is normally made by a senior manager
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False
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Transaction processing system are the basic business systems that serve the operational level of the organization
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True
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Management information systems primarily support non-routine decision making
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False
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Most MIS's use sophisticated mathematical models or statistical techniques
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False
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Deciding whether to introduce a new product line is the responsibility of an operational manager
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False
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Decision-support systems often use information from external sources
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True
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ESSs are designed to serve the middle management of the organization
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False
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ESSs are designed primarily to solve specific problems
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False
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Information supplied by an enterprise system is structured around cross-functional business processes
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True
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Supply chain management systems are more externally oriented than enterprise systems
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True
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A business is a formal or informal organization created to sell services or products
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False
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Enterprise systems do not utilize order transaction data
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False
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Teams are formal business groups that are created to accomplish a specific task
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True
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A business process is a single step taken in a set of logically related activities that accomplish a specific business task.
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False
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The five basic entities that make up any business are suppliers, customers, employees, products and services, and
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D invoices and payments
