Chapter 2 Global E- Business and Collaboration

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Business
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A formal organization whose aim is to produce products or provide services for a profit- that is to sell products at a price greater than the costs of production.
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Business Processes
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Is a logically related set of activities that define how specific business tasks are performed. Also refer to the unique ways in which work, information, and knowledge are coordinated in a specific organization.
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Senior Management
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Makes long-range strategic decisions about products and services as well as ensures financial performance of the firm
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Middle Management
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carries out the programs and plans of senior management
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Operational management
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responsible for monitoring the daily activities of the business
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Knowledge workers
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ex engineers, scientists or architects design products or services and create new knowledge for the firm
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Data Workers
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secretaries, clerks, assist with administrative work at all levels of the firm.
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Production or service workers
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actually produce the product and deliver the service.
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Transaction processing systems (TPS)
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A computerized system that performs and records the daily routine transactions necessary to conduct business, such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping.
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Business Intelligence
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a contemporary term for data and software tools for organizing, analyzing and providing access to data to help managers and other enterprise users make more informed decisions.
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Management Information Systems (MIS)
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Designates specific category of information systems serving middle management.
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Decision-Support Systems (DSS)
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Focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance.
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Executive Support System (ESS)
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They address non-routine decisions requiring judgement, evaluation, and insight because there is no agreed on procedure for arriving at a solution.
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Portal
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Often the information is delivered to senior executives through a portal, which uses Web interface to present integrated personalized business content.
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Digital Dashboard
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displays on a single screen graphs and charts of key performance indicators for managing a company.
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Enterprise Applications
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are systems that span functional areas, focus on executing business processes across the business firm and include all levels of management.
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Enterprise Systems
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Enterprise resource planning (ERP) to integrate business processes in manufacturing and production, fiance and accounting, sales and marketing, and human resources to a single software system. Data repository where it can be used by many different parts of the business.
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Supply Chain Management (SCM)
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Help manage relationships with their suppliers. Helps suppliers share information about orders so that they can source and deliver goods efficiently.
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inter-organizational system
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Supply chain are a form of these because they automate the flow of information across organizational boundaries.
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Customer Relationship Management Systems (CRM)
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Help manage their relationships with their customers. CRM systems provide information to coordinate all of the business processes that deal with customers in sales, marketing and service to optimize revenue, customer satisfaction, and customer retention.
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Knowledge Management Systems (KMS)
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Enable organizations to better manage processes for capturing and applying knowledge and expertise
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Electronic Business (e-business)
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refers to the use of digital technology and the Internet to execute the major business processes in the enterprise.
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Electronic Commerce (e-commerce)
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Part of e-business that deals with the buying and selling of goods and services over the internet.
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E-Governement
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Refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies relationships with citizens, businesses, and other arms of government.
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telepresence technology
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An integrated audio and visual environment which allows a person to give the appearance of being present at a location other than his or her true physical location. Ex skype
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Information Systems Department
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Is the formal organizational unit responsible for information technology services. Responsible for maintaining the hardware, software, data storage, and networks that comprise the firms IT infrastructure.
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Programmers
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Are highly trained technical specialists who write the software instructions for computers
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Systems Analysts
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constitute the principal liaisons between the information systems groups and the rest of the organization. Job to translate business problems and requirements into information requirements and systems
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Information Systems Managers
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Are leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, or database specialists.
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Chief Information Officer (CIO)
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Senior Manager who oversees the use of information technology in the firm.
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Chief Security Officer (CSO)
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Is in charge of information systems security for the firm and is responsible for enforcing the firm’s information security policy.
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Chief Privacy Officer (CPO)
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Responsible for ensuring that the company complies with existing data privacy laws.
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End users
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Are representatives of departments outside of the information systems group for whom applications are developed.

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