Chapter 15 MGT 301 Flashcards

Which of the following indicates how official communications should be routed? A.) organizational chart B.) corporate culture C.) grapevine D.) lateral networks E.) personnel files

According to Deborah Tannen, men are more likely than women to _____. A.) temper criticism with praise B.) apologize frequently C.) boast about achievements D.) ask more questions E.) pay more compliments

The more management levels through which a message passes, the _____. A.) more informal the organization B.) more important the message is C.) more distorted the message may become D.) more disorganized the organization E.) higher the chance the message will become external

A manager who is instructing his employee about work tasks is communicating _____. A.) informally B.) horizontally C.) through the grapevine D.) externally E.) vertically

If you want your writing to establish a common ground with the reader and make your overall argument stronger, you should order your arguments from _____. A.) positive to negative B.) most important to least important C.) least important to most important D.) least controversial to most controversial E.) negative to positive

Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and is determined to run the project how he thinks best. This is an example of which personal barrier to communication? A.) variation in interpreting information B.) an oversized ego C.) a tendency to judge others' messages D.) variable skills in communicating effectively E.) an inability to listen with understanding

Of the following, which medium is the richest? A.) e-mail B.) videoconference C.) telephone D.) company newsletter E.) memo

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This is an example of communicating _____. A.) upward B.) externally C.) vertically D.) horizontally E.) downward

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. A.) formal B.) informal C.) dense D.) encoded E.) rich

Which of the following is a characteristic of telecommuting? A.) more difficult recruiting B.) increased ability to hire certain workers, such as homebound people with disabilities C.) increased costs D.) attractive to people with high social needs E.) increased turnover

The statement "Young men are reckless" reflects a(n) _____. A.) type of jargon B.) finding of the grapevine C.) accepted generalization D.) statement of fact E.) stereotype

Which of the following is not appropriate to include in the conclusion of a speech? A.) a call to action B.) a signal phrase to cue listeners about the wind-up C.) details you forgot from earlier D.) "Thank you" E.) a little upbeat story or a quotation

Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming the following are possible, how should executives communicate this? A.) Hold a face-to-face meeting. B.) Send a note to all managers. C.) Send an e-mail to all managers. D.) Post a notice on all bulletin boards. E.) Schedule a conference phone call.

Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating _____. A.) externally B.) through the grapevine C.) by wandering around D.) horizontally E.) upward

Most people tend to ______ when conveying bad news or negative feedback. A.) avoid eye contact B.) smile C.) yawn D.) lean forward E.) nod their heads

Which of the following is a "don't" when attempting to improve communication? A.) Lean toward the speaker. B.) Smile and show animation. C.) Occasionally nod in agreement. D.) Speak in a quiet, reassuring tone. E.) Close your eyes.

Which of the following is not a norm of the Millennial generation? A.) desire to accept facts and authority at face value B.) desire to experience new and different things C.) desire to have instant feedback D.) desire to keep things moving and interesting E.) desire to have personalized products and choice

The average speaker communicates about ______ as many words as the average listener can process. A.) four times B.) half C.) just D.) twice E.) one-fourth

Which of the following is a tip for writing more effectively for business purposes? A.) start by stating your purpose and what you expect of the reader B.) don't use italics or bolding in business writing C.) construct interesting, complex sentences D.) use narrow margins and minimal white space E.) use passive voice

The introduction to a business speech should _____. A.) contain significant details of the presentation B.) get right to the point C.) contain an unrelated story to catch the interest of the audience D.) contain a phrase like "I'm honored to be here" E.) contain at least one joke

Debbie works part time in a coffee shop. Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders. This is an example of a(n) ______ barrier to communication. A.) feedback B.) physical C.) personal D.) semantic E.) encoding

Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure? A.) personal note to each B.) telephone call to each C.) an announcement posted near the office coffee machine D.) e-mail to all those affected E.) face-to-face meeting

Which of the following is a step in the communication process? A.) Possible receivers are considered. B.) The message is transmitted through a medium. C.) Noise is eliminated from the message. D.) The sender decodes the message. E.) The receiver selects the medium.

______ is likely to cause a semantic barrier to communication. A.) Technology B.) The grapevine C.) Rhetoric D.) Jargon E.) Gossip

Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier? A.) decoding B.) feedback C.) sender D.) medium E.) encoding