Chapter 15 exam Answers – Flashcards
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When your intended message is sent accurately in the least amount of time, you are a(n) _____. formal communicator effective communicator collaborative communicator efficient communicator economical communicator
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efficient communicator You are an efficient communicator when you can transmit your message accurately in the least time.
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According to Deborah Tannen, men are more likely than women to _____. ask more questions pay more compliments temper criticism with praise boast about achievements apologize frequently
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boast about achievements According to Deborah Tannen, men are more likely than women to use "I" statements and are more likely to boast about their achievements.
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Which of the following is a "do" when attempting to improve communication? Smile. Look away from the speaker. Close your eyes. Speak very slowly. Turn away from the speaker.
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Smile. Smile and show animation when communicating.
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Which of the following indicates how official communications should be routed? personnel files organizational chart corporate culture grapevine lateral networks
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organizational chart The organizational chart indicates how official communications like memos, letters, reports, and announcements are supposed to be routed.
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Speed reading works well for material that is _____. unfamiliar easy or familiar dense jargon-laden complicated
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easy or familiar Psychologists have found that speed-reading or skimming may work well with easy or familiar reading material, but can lead to problems with more dense or unfamiliar material.
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Roger was talking to a coworker in a meeting, and wasn't listening when his supervisor announced work assignments. This is an example of what type of barrier to communication? feedback barrier receiver barrier decoding barrier medium barrier encoding barrier
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receiver barrier A receiver barrier is one in which no message gets received. Example: You were talking to a coworker, and weren't listening when your supervisor announced work assignments.
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The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of _____. downward communication external communication informal communication corporate communication horizontal communication
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downward communication Downward communication flows from a higher level to a lower level (or levels).
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The more management levels through which a message passes, the _____. more distorted the message may become more important the message is more disorganized the organization more informal the organization higher the chance the message will become external The more management levels through which a message passes, the more it is prone to distortion.
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more distorted the message may become The more management levels through which a message passes, the more it is prone to distortion.
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Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center. He decides to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _____. positive to negative most important to least important least controversial to most controversial negative to positive least important to most important
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least controversial to most controversial Ordering arguments from least controversial to most controversial is the most effective when the reader is attached to a particular solution different from the one you're proposing.
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A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as _____. a formal message horizontal communication multicommunication a communication device a linguistics style A linguistic style is a person's charact
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a linguistics style A linguistic style is a person's characteristic speaking patterns, including pacing, pausing, directness, word choice, and use of questions, jokes, stories, apologies, and similar devices.
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______ is likely to cause a semantic barrier to communication. Technology Gossip Rhetoric Jargon The grapevine
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Jargon In addition, as our society becomes more technically oriented, semantic meaning becomes a problem because jargon develops. Jargon is terminology specific to a particular profession or group.
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The source for crowdsourcing is most often _____. competitors executive advisory councils professional associations the online community boards of directors
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the online community Social media have become contributors to what is known as crowdsourcing, the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community, such as Facebook and Twitter users.
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A(n) ________ listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, and waiting until all information is available before expressing opinions. appreciative evaluative impartial comprehensive empathetic
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comprehensive The comprehensive style of listening focuses on the speaker's logic. A comprehensive listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, relating messages to his or her own experiences, waiting until all the information is available before expressing opinions.
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The introduction to a business speech should _____. get right to the point contain a phrase like "I'm honored to be here" contain at least one joke contain an unrelated story to catch the interest of the audience contain significant details of the presentation
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get right to the point The introduction should prepare the audience for the rest of the speech. Avoid jokes and such phrases as "I'm honored to be with you here today." Because everything in your speech should be relevant, try to go right to the point.
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Most people tend to ______ when conveying bad news or negative feedback. nod their heads avoid eye contact yawn smile lean forward
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avoid eye contact Eye contact expresses emotion; for instance, most people tend to avoid eye contact when conveying bad news or negative feedback.
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Communication is _____. the combined activities of speaking and listening interpretation of messages sent via any media the transfer of information and understanding from one person to another a process involving only the sender, message, and receiver speaking or writing so that another is able to comprehend the meaning
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the transfer of information and understanding from one person to another Communication is the transfer of information and understanding from one person to another.
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Which of the following is not a personal barrier to communication? lack of credibility obsolete technology a small vocabulary a large ego a different frame of reference
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obsolete technology Personal barriers are individual attributes that hinder communication. Technology is not a barrier of this type.
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______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens. Telepresence technology Videoconferencing Teleworking Netconferencing Telecommuting
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Telepresence technology Telepresence systems require a specially designed room with multiple cameras and high-definition video screens, simulating "the sensation of two groups of people at identical tables facing each other through windows." Telepresence technology can be quite expensive.
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Channels of communications that follow the chain of command and are considered as official are termed _____. prescribed formal horizontal external vertical
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formal Formal communication channels follow the chain of command and are recognized as official.
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Which of the following is not an element of the communication model? feedback sender noise message decoder
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decoder The elements of the communication model are sender, receiver, message, noise, and feedback.
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Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel. culture; horizontal organizational chart; horizontal grapevine; horizontal grapevine; informal organizational chart; informal
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grapevine; informal Two types of informal communication channels are (1) the grapevine and (2) management by wandering around (MBWA). The grapevine is the unofficial communication system of the informal organization, a network of gossip and rumor of what is called "employee language."
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A manager needs to inform employees that the quarterly project management training will start on May 1, about two months from now. Generally, which of the following should the manager use in this situation? personal note newsletter videoconference telephone face-to-face meeting
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newsletter Lean media is generally best for routine situations. Here, there is no urgency or need for feedback, so using a newsletter would suffice.
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_____ communication channels develop outside the organizational structure and do not follow the chain of command. Horizontal Customary Vertical Informal External
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Informal Informal communication channels develop outside the formal structure and do not follow the chain of command; they skip management levels and cut across lines of authority.
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When the band came out on stage and the lead singer shouted, "Hello, Dallas!" the crowd roared with applause. The crowd's response is an example of _____. feedback medium selection noise encoding decoding
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feedback Feedback is when the receiver (the audience members) expresses his or her reaction (applause) to the sender's (the lead singer's) message (the greeting).
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A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. dense rich encoded informal formal
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rich Face-to-face communication, also the most personal form of communication, is the richest. It allows the receiver of the message to observe multiple cues, such as body language and tone of voice. It allows the sender to get immediate feedback, to see how well the receiver comprehended the message.
