Chapter 12-speech – Flashcards
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In a survey of conflict views of college men and women, women were described as being
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more concerned with maintaining the relationship during a conflict.
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Complementary and symmetrical conflict styles have been shown to produce
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both "good" results as well as "bad" ones.
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Individuals in low-context cultures typically resolve conflict by
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avoidance. indirect communication. nonassertion. Correct all of the above
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An uncontrolled, spontaneous "explosion", a "Vesuvius", is
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therapeutic when you feel it's impossible to be relational and your partner understands what you're doing.
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Win-win problem solving is seldom used because
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there is a lack of awareness of it, emotional reflexes prevent constructive solutions, and it requires both persons' cooperation.
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A person who buys a piece of new furniture, finds it damaged, and says nothing because he doesn't want to confront the retailer, is engaging in the personal conflict style of
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nonassertion
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In order for a conflict to exist, two interdependent parties must perceive
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incompatible goals, scarce rewards, and interference from the other party in achieving their goals.
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You are upset with your friend Laura because she's borrowed some clothes and not returned them. You badmouth Laura to some mutual friends, telling them Laura is "undependable." You've engaged in the personal conflict style described as
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passive aggression.
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A possible pitfall of using passive aggression is that
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the object of your indirect aggression may just miss the point. a short-range "win" may lose in the long run. you deny yourself and the other party a chance of building any kind of honest relationship. Correct All of the above are possible pitfalls involved with the use of passive aggression. Passive aggression really has no pitfalls.
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Conflict rituals are
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unacknowledged but repeating patterns of dealing with conflict.
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The "ownership" of a problem almost always belongs to
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the person who brings it up.
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You and your partner's pattern of managing disagreements that repeats itself over time is called your
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relational conflict style.
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"Crazymakers" are
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disguised forms of aggression.
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All of the following are true about conflict, except
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people typically have similar conflict styles.
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Which suggestion does your text offer if you don't meet with success when following the six steps in win-win problem solving?
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Go back and repeat the previous step.
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Studies of different cultures and conflict reveal that
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the assertiveness appropriate in North America would be rude and insensitive in collectivist cultures.
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One of the best methods to use to describe your problem and needs to a partner during conflict resolution is
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the clear message format
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Studies of intimate and aggressive relational conflict styles find that
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the pattern partners choose may reveal a great deal about the kind of relationship they have chosen.
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The best way to boost the odds of a partner's cooperation toward a win-win solution to a conflict is to
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explain the ways the partner will benefit.
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Leah and Rachel have never gotten along. Rachel says that the best way for them to continue to work in the same office is to do their best to avoid one another. Their conflict style is best described as
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Nonintimate-Nonaggressive.
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At which step in the Win-Win negotiation process would you utilize the clear message format described in Chapter Nine?
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Describe your problem and needs
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At which step in the Win-Win negotiation process would brainstorming appropriate?
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Negotiate a solution
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Of the following statements, which most accurately describes the part gender plays in conflict style?
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Gender is less important in determining conflict style than the behavior of the other person in the conflict.
