question

True or false. In a business process, activities are collections of related tasks that receive inputs and produce outputs.

answer

True.

question

True or false. In business processes, resources are collections of procedures.

answer

False; In business processes, roles are collections of procedures.

question

True or false. Roles are collections of related tasks that receive inputs and produce outputs.

answer

False; Activities are collections of related tasks that receive inputs and produce outputs.

question

True or false. A data flow is the movement of data from one activity or another from an activity to a repository.

answer

True.

question

True or false. Resources are people or computer applications that are assigned to roles.

answer

True.

question

True or false. Only a single resource can be assigned to a role.

answer

False;

question

True or false. A business process should be changed only when there is a change in an external situation, such as the market.

answer

False; A business process should be changed only when it doesn't work.

question

True or false. Business process management is a one-time process for systematically creating, assessing, and altering business processes.

answer

False; Business process management is a recurring process for systematically creating, assessing, and altering business processes.

question

True or false. The BPM cycle begins by creating models of business processes.

answer

True

question

True or false. An as-is model documents the targeted situation for a business process.

answer

False; An as-is model documents the current situation for a business process.

question

True or false. In a business process management scenario, teams make adjustments necessary to solve process problems before building an as-is model.

answer

False; In a business process management scenario, business users who have expertise make adjustments necessary to solve process problems before building an as-is model.

question

True or false. The creation of system components can be a manual as well as an automated process.

answer

True.

question

True or false. Business process management applies only to commercial, profit-making organizations.

answer

False; Business process management applies to commercial, profit-making, nonprofit-making, and governmental organizations.

question

True or false. Functional business processes involve activities across several business functions.

answer

False; Functional business processes involve activities across a single business functions.

question

True or false. In functional business process management, BPM authority belongs a single departmental manager who has authority to resolve BPM issues.

answer

True.

question

True or false. In cross-functional business management processes, problem resolution takes place via negotiation and contract.

answer

False; In interorganizational business management processes, problem resolution takes place via negotiation and contract.

question

True or false. In interorganizational business process management, BPM authority is shared by multiple companies.

answer

True

question

True or false. The Object Management Group created a standard det of terms and graphical notations for documenting business processes.

answer

True.

question

True or false. Business Process Modeling Notation is a standard set of terms and graphical notations for documenting business procedures.

answer

False; Object Management Group is a standard set of terms and graphical notations for documenting business procedures.

question

True or false. In a BPMN process diagram, the swim-lane layout is used to simplify process diagrams and to draw attention to interactions among components of the diagram.

answer

True.

question

True or false. In the swim-layout, each resource in the business process is given its own swim lane.

answer

False; In the swim-layout, each role in the business process is given its own swim lane.

question

True or false. In BPMN, all activities for a given role are shown in that role's swim lane.

answer

True.

question

True or false. In BPMN, dotted arrows depict the flow or sequence of the activities in the process.

answer

False; In BPMN, dotted arrows depict the flow of messages.

question

True or false. Diamonds represent decisions usually contain a question that can be answered with a yes or a no.

answer

True.

question

True or false. Adding more resources to the roles of a given process without changing its structure is the brute-force approach to increasing the performance of a business process.

answer

True.

question

True or false. The brute-force approach to improving business processes requires a change in the structure of a process without adding resources.

answer

False; The brute-force approach to improving business processes requires adding more resources without changing its structure.

question

True or false. When trying to improve the performance of a business process, designers cannot change the structure of a process without changing the resource allocations.

answer

False; When trying to improve the performance of a business process, designers can change the structure of a process without changing the resource allocations.

question

True or false. All activities in business processes are part of the information system.

answer

False;

question

True or false. Business processes must include one or more information systems.

answer

False; Business processes can include zero, one or more information systems.

question

True or false. Designing information systems first and working toward processes will cause problems for future processes that use the information systems.

answer

False; Designing business systems first and working toward information systems will cause problems for future processes that use the information systems.

question

True or false. The most common technique for developing information systems is the systems development life cycle.

answer

True.

question

True or false. It is not possible to buy an information off-the-shelf.

answer

True.

question

True or false. The process of assessing feasibility occurs during the components design phase of the system development process.

answer

False; The process of assessing feasibility occurs during the defining of the system development process.

question

True or false. The four dimensions of feasibility are cost, schedule, technical and organizational feasibility.

answer

True.

question

True or false. Technical feasibility refers to whether existing information technology is likely to be able to meet the needs of the new system.

answer

True.

question

True or false. Organizational feasibility concerns whether a new system fits within an organization's customs, culture, charter, or legal requirements.

answer

True.

question

True or false. A systems analyst is someone who is well versed in Porter's models, organizational strategy, and systems alignment theory.

answer

False; A business analyst is someone who is well versed in Porter's models, organizational strategy, and systems alignment theory.

question

True or false. In a project team, programmers are IS professionals who understand both business and technology.

answer

True.

question

True or false. During the requirements definition stage of systems development, the team will be heavy with business and systems analysts.

answer

True.

question

True or false. User involvement is critical throughout the systems development process.

answer

True.

question

True or false. With phased installation, the new system/business processes run in parallel with the old one until the new system is tested and fully operational.

answer

False; With parallel installation, the new system/business processes run in parallel with the old one until the new system is tested and fully operational.

question

True or false. Organizations should avoid the plunge installation style unless the new system is providing a new capability that will not disrupt the operation of the organization if it fails.

answer

True.

question

True or false. According to Brooke's Law, adding more people to a late project makes the project later.

answer

True.

question

True or false. Brooke's Law is true because a larger staff requires increased coordination.

answer

True.

question

True or false. A work-breakdown structure is a hierarchy of the tasks requiredd to complete a project.

answer

True.

question

True or false. A Gantt chart shows the sequence of the activities that determine the earliest date by which the project can be completed.

answer

False; A critical path shows the sequence of the activities that determine the earliest date by which the project can be completed.

question

True or false. The critical path is the sequence of the activities that determine the earliest date by which the project can be completed.

answer

True.

question

True or false. You can trade off project requirements against both time and cost.

answer

True.

question

True or false. Diseconomies of scale is the process by which users agree to one set of requirements, then add a bit more, then add a bit more, until, over time, they have described a completely new project.

answer

False; Diseconomies of scale is a principle that states as development teams become larger, the average contribution per worker decreases.

question

True or false. Configuration control refers to a set of management policies, practices, and tools that developers use to maintain control over the project's resources.

answer

True.

question

A _________ is a network of activities, repositories, roles, resources, and data flows that interact to accomplish a business function.

answer

Business process

question

Activities are _________. A. People or computer applications that are assigned to roles. B. Collections of procedures or processes C. Collections of related tasks that receive inputs and produce outputs. D. Physical repositories or data repositories.

answer

C. Collections of related tasks that receive inputs and produce outputs.

question

A(n) ________ is a physical repository.

answer

Inventory

question

In a business process, a role is _______. A. Movement of data B. A physical repository C. A collection of procedures D. A collection of data

answer

C. A collection of procedures

question

Resources are _________. A. Movement of data from an activity to a repository. B. Collections of related tasks that receive inputs and produce outputs. C. People or computer applications that are assigned to roles. D. Collections of procedures

answer

C. People or computer applications that are assigned to roles

question

Which of the following statements is true for business processes? A. A number of resources can be defined to a single role. B. A data flow is a collection of tasks that receives inputs and produces outputs. C. A role determines the earliest date by which a project can be completed. D. A database is a physical repository, while an inventory is tangible.

answer

A. A number of resources can be assigned to a single role.

question

In business process management, teams build a(n) _________ model that documents the current situation and then make the adjustments necessary to solve problems.

answer

As-is

question

An as-is model __________.

answer

Documents the current situation of a business process

question

In business process management, once the as-is model is created the team must ____________.

answer

Create system components

question

Which of the following is an accurate representation of the steps in the business process management cycle?

answer

Model processes; create components; model processes; asses results.

question

The BPM process begins with the _________ stage.

answer

Model processes

question

A business process that crosses into multiple companies is known as a(n) ____________ business process.

answer

Interorganizational

question

Accounts payable is an example of the ____________ scope of business processes addressed by business process management.

answer

Functional

question

A functional business process ______________.

answer

Resides within a single business function in a single company.

question

In cross-functional business process management, ___________.

answer

BPM authority is shared across several departments in a single company

question

Which of the following is not a functional process in an organization? A. Human resources B. Sales forecasting C. Customer relationship management D. Accounting

answer

C. Customer relationship management

question

Which of the following is true of business processes in nonprofit and governmental organizations? A. Only the functional and interorganizational scope apply in these organizations. B. Business processes in these organizations are service-oriented. C. Interorganizational processes are not possible owing to policies and regulations. D. Authority and responsibility for processes are not clearly defined.

answer

B. Business processes in these organizations are service-oriented.

question

The ___________ is a software-industry standards organization that created a standard set of terms and graphical notations for documenting business processes.

answer

OMG

question

___________ is a standard set of terms and graphical notations for documenting business processes.

answer

Business Process Modeling Notation

question

In BPMN process diagram, data is represented by ___________.

answer

Square with one folded corner

question

In a BPMN process diagram, a _________ represents the start of a process.

answer

circle

question

In a BPMN process diagram, a _________ represents an activity.

answer

Rectangle with rounded corners

question

In BPMN notation, ___________ represents decisions and usually contain a question that can be answered with a yes or no.

answer

Diamonds

question

In a BPMN process diagram, dotted arrows depict the flow of ___________.

answer

Messages and data flows

question

In BPMN, __________ depict the flow or sequence of the activities in the process.

answer

Solid arrows

question

In BPMN diagrams, a square with a plus sign means that ___________.

answer

The activity is independent of the process and is defined in detail in another diagram.

question

Which of the following is NOT a way for prcoess designers to increase the performance of a business process? A. Changing the structure and resource allocations B. Adding steps to the process without changing structure or resources C. Changing the structure without changing resource allocations. D. Adding more resources to the roles of a given process without changing the structure.

answer

A. Changing the structure and resource allocations

question

Which of the following is true for the relationship between business processes and information systems? A. Starting from processes and working toward information systems is the best option to anticipate future demands and new business processes. B. Information systems incorporate all business process activities, and hence should be developed before business processes. C. Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization's strategy and direction. D. Developing information systems before business processes ensures that all activities are considered in the development process.

answer

Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization's strategy and direction.

question

Which of the following terms relies on the process of treating and maintaining information systems?

answer

Systems development

question

Which of the following is true of information systems? A. Information systems include all business process activities. B. Every business process must include at least one information system. C. Database data for information systems is provided in-house. D. They can be bought off the shelf.

answer

C. Database data for information systems is provided in-house.

question

An organization will be able to buy an information system using all of the following options, EXCEPT __________.

answer

Off the shelf

question

The first step in the system definition phase of systems development is to _________.

answer

Define the goals and scope

question

Once we have defined the project's goals and scope, the next step is to _________.

answer

Access feasibility

question

What are the four dimensions of feasibility?

answer

Cost, schedule, technical, and organizational feasibility

question

__________ feasibility refer to whether existing information technology is likely to able to meet the needs of the new system.

answer

Technical

question

Organizational feasibility ____________.

answer

Concerns whether the new system fits within the company's customs and culture.

question

An element of _________ feasibility concerns whether the new system fits within legal requirements.

answer

Organizational

question

Does the company have a management policy that prohibits releasing customer data? Such a question is important to understanding __________ feasibility.

answer

Organizational

question

If the defined project is determined to be feasible, the next step is to ________.

answer

Form the project team

question

During the requirements stage of developing a new information system, the project team will include mostly ___________.

answer

Business and systems analysts

question

The ___________ stage of the information systems development process involves identifying what is to be produced, how frequently, and how fast it is to be produced.

answer

Requirement analysis

question

Tasks in the _______ phase of the systems development process are to build, test and convert the new users to the system.

answer

Implementation

question

A ________ is a formal description of the system's response to use or misuse scenarios.

answer

Test plan

question

Once the system has passed integrated testing, the organization installs the new system. Which term is used to refer to this activity?

answer

System conversion

question

With _________ installation, the organization implements the entire system/business processes on a limited portion of the business.

answer

Pilot

question

In a _________ installation, the new system runs alongside of the old system until it has been tested and is fully operational.

answer

Phased

question

A _____ installation is the riskiest because the old system is turned off and the new system is turned on.

answer

Plunge

question

Plunge installation is sometimes called ______ installation.

answer

Direct

question

In the __________ installation style of system conversion style, the organization shuts off the old system/business processes and starts the new one directly.

answer

Plunge

question

Fixing the system so that it works correctly or adapting it to changes in requirements occurrs in the _________ phase of the information systems development process.

answer

Maintenance

question

Which of the following is not one of the five components of an information system?

answer

Policies

question

To which of the following does Brooke's Law apply?

answer

Diseconomies of scale

question

According to Brooke's Law, adding more people to a systems development project will ________.

answer

Delay the projects completion

question

In systems development, documents, designs, prototypes, data models, database designs, working data entry screens and the likes are examples of ___________.

answer

Deliverables

question

Project teams create a ________ which is a hierarchy of the tasks required to complete a project to reduce the confusion of complex in a related task.

answer

Work-breakdown structure

question

A _________ shows the tasks start and finished states in the dependencies of the tasks in a project.

answer

Gantt chart

question

The __________ is a sequence of activities that determine the earliest date by which the project can be completed.

answer

Critical path

question

__________ is the process by which project managers compress the schedule by moving resources, typically people, from noncritical path tasks onto critical path tasks.

answer

Critical path analysis

question

A situation that occurs when adding more resources creates inefficiencies is known as __________

answer

Diseconomies of scale

question

The term ___________ refers to a set of managment policies, practices, and tools that developers use to maintain control over the projects resources.

answer

Configuration control

question

Explain why process management is necessary for an organization.

answer

Processes are dynamic and need to be changed.

question

What is systems development? What are the main activities in systems development?

answer

Systems development is the process of creating and maintaining an information system. The main activities in systems development are defining the system, determine requirements, design system components, implement system and maintain system.

question

What are the dimensions of feasibility?

answer

The four dimensions of feasibility are: cost, schedule, technical, and organizational feasibility.

question

Describe the composition of a development team for an information system.

answer

Systems analysts are in the development team and they integrate the work of programmers, testers, and users. Depending on the nature of the project, the team may include hardware and communications specialists, database designers and administrators, and other possible IT specialists.

question

What is system conversion. What are the types of conversions?

answer

System conversion is often used for this activity because it implies the process of converting business activity from the old system to the new system. Four types of conversions are possible: Pilot, phased, parallel, and plunge.

question

Briefly describe the five major challenges to systems development.

answer

1. Requirements are difficult to determine 2. Changes in requirements 3. Difficulties involving scheduling and budgeting 4. Changing technology 5. Diseconomies of scale

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