Chapter 1 Human Relations in the Hospitality Industry – Flashcards
Unlock all answers in this set
Unlock answersquestion
Transformational Leader
answer
acts as a coach and leads by example
question
The hotel and restaurant industry depends on large numbers of people to fill __________, ___________ jobs that have little interest and no perceived future.
answer
entry level, low wage
question
Which is not a practice of leaders?
answer
They make sure their employees are not as strong as themselves
question
Dictatorship
answer
authority in hospitality management is describes as
question
The leader's authority comes from:
answer
All of the above
question
Laissez-faire
answer
The leadership style that delegates all authority and power to the employees
question
A formal leader is one who is
answer
according to the organizational chart "in charge"
question
Leadership style refers to:
answer
the manner of interaction the supervisor uses with employees in directing and controlling the work
question
A flex style of management means:
answer
adjusting decisions and actions to the needs of the situation
question
According to the theory of Situational Leadership the types of behaviors are:
answer
directed and supportive
question
Leadership by example refers to:
answer
setting a good example for your workers
question
The Theory X view of workers holds that:
answer
people dislike work and must be coerced and threatened with punishment to get the work done
question
Situational leadership theory holds that:
answer
the degree of worker participation should depend on the work, the people, the leader, and time pressures--the total situation
question
Participative management:
answer
allows workers to take part in decisions affecting the.
question
Being a leader means:
answer
all of the above
question
According to McGregor, the autocratic style is typical of which theory?
answer
Theory X
question
Theory Y view of workers holds that:
answer
work is as natural as play, and people will work of their own accord toward objectives that fill personal needs
question
A transactional leader
answer
motivates through appealing to the workers interest (rewards)
question
Which of the following is not a style of leading?
answer
discipline
question
When an employee has much commitment but little competence to do a job, the best leadership style according to situational leadership theories is:
answer
directing
