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Home Page Arts And Humanities English Linguistics Leadership Chapter 1 Human Relations in the Hospitality Industry - Flashcards

Chapter 1 Human Relations in the Hospitality Industry – Flashcards

Richard Lattimore
8 July 2022
20 test answers

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Transformational Leader
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acts as a coach and leads by example
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The hotel and restaurant industry depends on large numbers of people to fill __________, ___________ jobs that have little interest and no perceived future.
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entry level, low wage
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Which is not a practice of leaders?
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They make sure their employees are not as strong as themselves
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Dictatorship
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authority in hospitality management is describes as
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The leader's authority comes from:
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All of the above
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Laissez-faire
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The leadership style that delegates all authority and power to the employees
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A formal leader is one who is
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according to the organizational chart "in charge"
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Leadership style refers to:
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the manner of interaction the supervisor uses with employees in directing and controlling the work
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A flex style of management means:
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adjusting decisions and actions to the needs of the situation
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According to the theory of Situational Leadership the types of behaviors are:
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directed and supportive
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Leadership by example refers to:
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setting a good example for your workers
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The Theory X view of workers holds that:
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people dislike work and must be coerced and threatened with punishment to get the work done
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Situational leadership theory holds that:
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the degree of worker participation should depend on the work, the people, the leader, and time pressures--the total situation
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Participative management:
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allows workers to take part in decisions affecting the.
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Being a leader means:
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all of the above
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According to McGregor, the autocratic style is typical of which theory?
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Theory X
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Theory Y view of workers holds that:
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work is as natural as play, and people will work of their own accord toward objectives that fill personal needs
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A transactional leader
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motivates through appealing to the workers interest (rewards)
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Which of the following is not a style of leading?
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discipline
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When an employee has much commitment but little competence to do a job, the best leadership style according to situational leadership theories is:
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directing
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What is the right structure for an essay
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A paragraph is a related group of sentences that develops one main idea. Each paragraph in the body of the essay should contain:
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  • supporting sentences to explain and develop the point you’re making
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