question

An IT infrastructure provides the platform on which the firm can build its information systems

answer

TRUE

question

All of the following can be considered managerial responsibilities except:

answer

designing new information systems

question

Which of the following would NOT be considered part of the implementation phase of problem solving?

answer

Evaluating a selection of software packages for implementing a new business process

question

Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes

answer

TRUE

question

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format

answer

The Web

question

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization

answer

FALSE

question

Converting raw data into a more meaningful form is called:

answer

Processing

question

In a hierarchical organization, the upper levels consist of:

answer

managerial, professional, and technical workers

question

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company

answer

TRUE

question

Based on your reading of the case discussing mobile handhelds, TCHO Chocolate's use of an iPhone app that connects to chocolate-making machines is an example of using information systems to enhance which of the following generic business objectives?

answer

New products, services, and business models

question

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:

answer

customer and supplier intimacy

question

One of the most frequent errors in problem solving is:

answer

rushing to judgment

question

Data management technology consists of:

answer

the software governing the organization of data on physical storage media

question

Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage

answer

TRUE

question

All of the following are elements of critical thinking except:

answer

relying on gut instinct

question

Intranets are private corporate networks extended to authorized users outside the organization

answer

FALSE

question

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

answer

organizational dimension

question

Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ element of the system

answer

organizational

question

All of the following choices describe ways for a company to achieve a competitive advantage, except:

answer

implementing information systems to support better management decision making

question

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing

answer

TRUE

question

An information skill important for an accounting major would be:

answer

an understanding of online transaction and reporting systems

question

The world's largest and most widely used network is:

answer

the Internet

question

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the hardware and software needed

answer

FALSE

question

Poor business processes is an example of the ________ dimension of business problems

answer

organizational

question

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?

answer

Identify the problem, design alternative solutions, choose the best solution, and then implement the solution

question

Identifying a problem includes agreeing that a problem exists

answer

TRUE

question

All of the following describe the effects of globalization, except:

answer

increases in transaction costs

question

Inadequate database capacity is an example of the ________ dimension of business problems

answer

technology

question

Which of the following is not one of the three major categories of business problem solving? Answer

answer

Environment

question

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:

answer

decision making and control in an organization

question

The final step in the four-step model of business problem solving is:

answer

implementation

question

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:

answer

management information systems

question

Intranets:

answer

use Internet technology for a private company network

question

There are two types of outsourcing: offshore outsourcing and foreign outsourcing

answer

FALSE

question

An example of a business using information systems to attain competitive advantage is:

answer

Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker

question

What is the estimated growth rate for information systems managers jobs through 2018?

answer

17%

question

Legal and regulatory compliance is an example of the ________ dimension of business problems

answer

people

question

Journalist Thomas Friedman's description of the world as "flat" referred to: Answer

answer

the flattening of economic and cultural advantages of developed countries

question

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals

answer

senior managers

question

Political conflict is an example of the people dimension of business problems

answer

FALSE

question

An example of a business using information systems for customer and supplier intimacy is:

answer

JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced

question

A network requires at least three computers and a shared resource

answer

FALSE

question

The first step in the four-step model of business problem solving is:

answer

identifying the problem

question

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

answer

Culture affects how information system solutions are implemented and used

question

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:

answer

people dimension

question

Output:

answer

transfers processed information to the people who will use it or to the activities for which it will be used.

question

You are a new manager at a plumbing supply manufacturer where there is an unusually high number of returns for a new aerator for a high-end faucet in production. In viewing the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?

answer

people

question

Which of the following is an example of a business using information systems to create new products and services?

answer

Apple's creation of the iPod

question

Data is information that has been shaped into a form that is meaningful to human beings

answer

FALSE

question

A hierarchy:

answer

is a pyramid structure of rising authority and responsibility.

question

A major criterion in deciding the most important perspectives of a business problem is:

answer

usefulness

question

nternet advertising is growing at a rate of more than 30 percent a year

answer

FALSE

question

As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks

answer

TRUE

question

The dimensions of information systems are people, organizations, and information technology

answer

TRUE

question

Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system describes:

answer

software

question

Electronic computers and related software programs are the technical foundation, the tools and materials, of:

answer

modern information systems

question

The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy; improved decision making; competitive advantage; operational excellence, and:

answer

survival

question

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively

answer

TRUE

question

In choosing the best solution for a business problem, one of the most important considerations is:

answer

existing resources and skills

question

As described in the opening case of the chapter, Disney is implementing new information systems in order to create new products, games, and rides

answer

FALSE

question

Computers are only part of an information system.

answer

TRUE

question

Operations management, as a discipline, is directly relevant to three occupational categories:

answer

industrial production managers, operations analysts, and administrative service managers

question

As discussed in the chapter opening case, Disney's implementation of new information systems in their amusement parks can be seen as an effort to achieve which of the primary business objectives?

answer

Customer and supplier intimacy

question

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

answer

survival

question

UPS's use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites was an information systems solution used to achieve customer intimacy

answer

TRUE

question

A business model describes how a company produces, delivers, and sells a product or service to create wealth

answer

TRUE

question

A database that receives employee manual input of customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In taking an organizational perspective of this problem, you would be considering:

answer

the types of reviews in place for selecting data input personnel

question

Whereas marketing and financial careers have been transformed by the growth in information systems, management has-so far-remained relatively unaffected

answer

FALSE

question

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

answer

the continuous nature of problem solving

question

Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach

answer

FALSE

question

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its

answer

culture

question

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

answer

improved decision making

question

Encouraging employees to adapt to new business processes is an important factor in change management

answer

TRUE

question

Which of the following statements is not true?

answer

The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.

question

Large corporations have been slow to adopt mobile computing as a platform

answer

FALSE

question

The use of information systems because of necessity describes the business objective of:

answer

survival

question

The three activities in an information system that produce the information organizations use to control operations are:

answer

input, processing, and output

question

An example of raw data from a national chain of automobile stores would be:

answer

1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000

question

The average number of tickets sold daily online is an example of:

answer

meaningful information

question

An information skill important for a marketing major would be:

answer

an understanding of product management enterprise systems

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