Chapter 1 Business Professional Communication – Flashcards
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items such as jewelery, tattoos, piercings, makeup, cologne, and eyeglasses that send nonverbal messages
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artifacts
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the means by which messages are sent
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channel
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primary categories of nonverbal communication
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codes
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the process of acting on information
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communication
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an individual's level of fear or anxiety associated with either real or anticipated communication with another person or persons
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communication apprehension
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the discussion, determination and deliberation processes that attempt to decide what is right or wrong, what others should and should not do, and what is considered appropriate in our indiviudual, communal, and professional lives
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ethics
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when we make meaning out of verbal and non-verbal cues others send
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decode
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having a postive view of one's communication means by prompting us to count certain kinds of communication
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communication bravado
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define what communication means by prompting us to count certain kinds of communication
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communication rules
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use of verbal and nonverbal cues to help others understand what we mean
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encode
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the constructed or natural surroundings that influence your communicative decisions, attitude, and mood
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environment
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the location, space, and occasion where communication occurs
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context
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the variety of factors important for us to consider in any scenario in which we're making a decision, conducting an evaluation, or making a selection
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ethical considerations
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situations that do not seem to present clear choices between right and wrong or good or evil
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ethical dilemmas
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outside distractions that interfere with the message
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external noise
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information or messages communicated between sender and receiver
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feedback
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the study of touch and human contact
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haptics
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the process of making sense of the world and sharing that sense with others by creating meaning through verbal and noverbal messages
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human communication
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internal conditions or distractions that interfere with the message
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internal noise
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the cocreation of meaning as people interact
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interpersonal communication
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the study of human involvement, gestures, and posture
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kinesics
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the information or feedback that is communicated
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message
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external or internal disruption to the context
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noise
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communication other than written or spoken language that creates meaning for someone
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nonverbal communication
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the study of eye behavior
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oculesics
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specific prinicpals or guidelines such as safety, teamwork, intergrity, or owenership that are typically outlined in support of any given organizational mission or goal
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organizational values
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the way our bodies and overall appearance communicate to others and impact our view of oursleves in personal and professional life
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physical appearance
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being recognized for your skills as a communicator, serving as a role model to those around you, recognizing your strengths and developing your weaknesses, being audience centered, understanding the context, and possessing the ability to adapt an continually improve
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professional excellence
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the essence of nonverbal communication in business situations that help make a good first impression
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professional handshake
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how humans (and animals) create and use space and distanc, as well as how they behave to protect and defend that space
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proxemics
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the listener who interprets the message
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receiver
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describe when, how, where, and with whom to talk about certain things
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regulative rules
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person initiating the exchange
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sender
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non-technical term for all the elements that the human voice can produce and manipulate
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tone of the voice
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moral principles or rules that determine ethical behaviors
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values
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the words we choose to use that are vocalized to convey the meaning of others
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verbal communication
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the study of how people express themselves through their voices
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vocalics
