Ch 5 & 7

question

You must write to a charitable organization to say that you cannot make a monetary contribution this year. Which of the following most effectively implies the refusal?
answer

Although our profits are being reinvested in the firm this year, we hope to be able to contribute next year.
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Memos and e-mail messages can end with
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– action information, including dates and deadlines, a summary of the message, and a courteous, forward-looking closing thought.
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When you are using the direct approach for your bad news message, you _________.
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begin by sharing the bad news
question

You receive an email message from a co-manager concerning the negative performance of an employee. How do you respond?
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Meet with your co-manager and discuss the employee’s weaknesses face to face.
question

Which of the following statements about the beginning of an e-mail message or memo is most accurate?
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No Idea this is wrong \” Begin by introducing yourself, your job title, and your department or company name.\” this is wrong \”Since the purpose of the memo or e-mail is summarized in the subject line, do not restate it in the first sentence.\”
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According to the Electronic Communications Privacy Act, firms may check the email messages of their employees
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to determine if employees are using the email system for legitimate work-related purposes.
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Which one of your two choices is the better rewrite of the following?
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To write for the Web, follow three important tips: – Simplify your formatting. – Use strong visual prompts. – Limit needless directions.
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You are sending an e-mail message about an important upcoming staff meeting. Which of the following subject lines would be most effective?
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Please Attend Staff Meeting: June 23, 1 – 2PM, Room 234
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Since negative messages are bound to disappoint, irritate, or anger the receiver, it is not necessary to worry about having the \”you\” point of view.
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False
question

Which of the following would be the BEST closing sentence in a bad-news message?
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No Idea This is wrong \” We trust you will continue to rely on Carson products in spite of this present difficult situation.\”
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When leaving a voice mail for a client concerning an upcoming meeting, you should
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leave your name, telephone number, and enough details for the listener to understand what you want.
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E-mail is the perfect medium in which to use humor when writing to colleagues.
answer

T
question

Which of the two sentences is the better rewrite for this opening of a direct message memo?
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No idea This is wrong \” Staff members are now notified that weekly meetings are the manager’s preference.\”
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Which of the following is the best advice for using e-mail?
answer

You should proofread e-mail messages as carefully as you would any other type of business document.
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Email messages and memos differ from letters in that they are
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less formal in tone and formatting.
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Which of your two choices is the better rewrite for this sentence?
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Adriana realized the asking price for her house was too high.
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Email messages should be limited to one topic because
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the recipient might forget to respond to multiple points discussed.
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A well-written message acknowledging a customer’s order usually will likely result in
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No idea this is wrong \”all of these statements are true.\”
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Which of the following is true of cell phone communication?
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None of these statements are true.
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If you have any further questions, please contact us is a professional way to close a refusal letter.
answer

F
question

Which of the following would be the most effective closing statement in a routine action request letter?
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No idea this is wrong \” I would appreciate receiving the academic version of the software as soon as possible.\”
question

Which sentence is a good example of a buffer for a bad news message?
answer

I can understand how you felt when you had to pay $168.
question

During a business lunch with a client, a colleague calls with bad news about another project. You should
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excuse yourself from the table, take the call somewhere unobtrusive, handle anything you can handle quickly, and then tell your colleague you will call him back later.
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Which is the best rewrite of this opening for a new procedure?
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No idea this is wrong \”Many staff members are using instant messaging (IM) when sending business messages so we have developed some specific procedures we want you to use to make sure it is safe as well as efficient.\”
question

The steps for the deductive sequence approach for a good-news message are
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begin with the main idea, provide details and explanation, and end on a future-oriented closing thought.
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In writing a routine claim,
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the message should begin with a request for action
question

You are writing a letter to refuse a job to a candidate who has been interviewed. Which of the following is the best closing?
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If you had completed your master’s degree, we might have been able to send you on to the second interview.
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Which sentence about e-mail is true?
answer

No idea this is wrong \”Use e-mail if you want immediate feedback.\”

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