Ch. 2 Managing Public Issues & Stakeholder Relationships – Flashcards
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Public issues are also sometimes referred to as:
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Social issues & Sociopolitical issues
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The emergence of a public issue indicates that:
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A gap has developed between what stakeholders expect and what an organization is actually doing.
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Failure to understand the beliefs and expectations of stakeholders:
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Causes the performance-expectations gap to grow larger.
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Issue ripeness refers to:
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When society's expectations are high and the issue is highly relevant to business.
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According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on:
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Eight strategic radar screens
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Customer environmental intelligence includes:
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Demographic factors.
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. The "graying" of the population is an example of:
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Customer environment.
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An analysis of the stability or instability of a government is an example of scanning the:
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Political environment.
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Legal environmental intelligence includes:
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Considerations of patents, copyrights, or trademarks.
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The role of special interest groups is an important element in acquiring intelligence from the:
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Competitor environment.
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Because of the risks and opportunities public issues present, organizations need:
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A systematic way of identifying, monitoring, and selecting public issues.
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The issues management process is a:
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Systematic process companies use when responding to public issues that are of greatest importance to the business.
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The issue management process has how may stages?
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Five.
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The components of a typical issues management process include:
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Identify issue,Generate options and Take action.
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Once an issue has been identified, its implications must be:
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Analyzed
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An issue's public profile indicates to managers:
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How significant an issue is for the organization, but it does not tell them what to do.
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Once an organization has implemented the issue management program, it must:
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Study the results and make necessary adjustments.
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When working well, the issue management process:
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Continuously cycles back to the beginning and repeats.
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Contemporary issue management:
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Is an interactive, forward thinking process.
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A leadership role in addressing emerging management issues in often taken by:
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The public affairs department.,The government relations department.,The department of sustainability or environmental, health and safety.
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A corporation's issue management activities are usually linked to:
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Both the board of directors and top management levels.
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Overtime, the nature of business's relationship with its stakeholders often:
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Evolves through a series of stages.
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Firms that believe they can make decisions unilaterally, without taking into consideration their impact on others are:
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Inactive companies.
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Firms that generally act only when forced to do so, and then in a defensive manner are:
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Reactive companies.
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Proactive companies are:
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Much less likely to be blindsided by crises and negative surprises.
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Stakeholder engagement is:
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The process of ongoing relationship building between a business and its stakeholders.
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42. Stakeholder engagement is, at its core, a:
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Relationship.
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The drivers of stakeholders of engagement are:
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Goals, motivation, and operational capacity.
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A business and its stakeholders coming together for face-to-face conversations about issues of common concern is:
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Stakeholder dialogue.
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Corporations working collaboratively with other businesses and concerned persons and organizations is an example of:
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Stakeholder networks.
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Corporations working collaboratively with other businesses and concerned persons and organizations is an example of:
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Stakeholder networks.
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Corporations working collaboratively with other businesses and concerned persons and organizations is an example of:
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Stakeholder networks.
