Certification Practice Test Administrative

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Which of the following types of scheduling allows for the most efficient use of staff, materials, and facilities?
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Grouping
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What piece of mail should be placed on top when sorting the physicians mail?
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Envelope marked Personal
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Open punctuation is characterized by…
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Absence of punctuation after the salutation and a comma after the complimentary close
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The federal insurance program that provides for the medically indigent is…
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Medicaid
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The process of transferring an amount from the day sheet to the ledger is…
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Posting
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A numeric filing system requires the use of…
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An alphabetical cross-reference
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The file folder label for Jennie Holmes-Mathis should be…
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Holmes-Mathis, Jennie
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Third-party participation in an office indicates the relationships among the…
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Physician, patient, and insurance company
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A claim may be rejected by an insurance company because of the omission of…
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Incomplete diagnosis, policy number, patient birth date, itemization of charges, incorrectly coded diagnosis, patient’s signature missing
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How much postage is required for a first-class letter that weighs 3oz if the first ounce costs 0.34cents and each additional ounce is 0.25cents
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0.84
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When the word confidential is to be typed on the envelope, it should be placed…
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Below the return address
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The most formal of complimentary closings is…
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Very truly yours
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When making an appointment, which of the following is not needed?
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Insurance information
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This type of call allows more than one person in more than one place to talk simultaneously…
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Conference Call
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this procedure protects against the loss of data…
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Backing up
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A tickler file is…
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Future events arranged in chronologic order
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Out of the following, which would NOT require a Current Procedural Terminology (CPT) code; Diarrhea, mastectomy, otoplasty, hysterectomy, sigmoidoscopy
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Diarrhea
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Which of the following characteristics of a receptionist might make an impression on a patient?
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Appearance, professionalism, manners, attitude
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A direction to consider additional codes is…
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See also
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A V-Code…
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Refers to factors that influence health status
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Mail that is opened accidentally should be…
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resealed with tape and noted as opened In error
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Which of the following are Evaluation and Management (E) descriptors?
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Physical examination, school physical, well-baby checkup, preoperative physical
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Which is an example of a third-party payor?
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Medicare
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In the problem-oriented medical record (POMR) system, the initial database includes…
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A numbered list of present problems
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A trial balance is a comparison of…
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Ledger card totals and account-receivable balance
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When adding information to the medical record, new notes are added
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Newest to the front
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Which of the following calls require immediate transfer to the physician…
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Another physician
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Appointments should be scheduled…
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In consecutive order without large gaps
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Which is not part of basic information obtained at the patient’s first visit…
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Diagnosis
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Standard size paper and envelope for business correspondence is…
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8 1/2 X 11 no.10 envelope
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Patient’s ledger cards should be kept
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In a separate ledger file
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The bank statement is reconciled with
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The checkbook
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The record of the proceedings of a meeting is the…
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Minutes
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What is the best way to protect data from loss?
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Backing up
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The scheduling system based on scheduling similar appointments or procedures together is called?
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Grouping
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Appropriate information to include in a patient information brochure would be…
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Information about the practice
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A new employee must complete which of the following..
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W-4 form
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Which of the following abbreviations is not correct? pH, mEq, PKU, HGB, or Kg
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HGB, correct form is Hgb
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Patient information that is released without patient’s authorization might result in legal charge of?
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Invasion of privacy
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A correctly addressed envelope includes…
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Omission of all punctuation
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Which of the following circumstances would waive the need for a written release of medical records?
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A subpoena
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In double-entry bookkeeping, the original entry is put onto the…
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Daily log
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The correct way to indicate an enclosure notation is…
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Enclosure
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A superbill provides…
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Insurance claim
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Which of the following is the purpose of records management?
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Storage, arranging, accessibility, classifying
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Which coding system is not associated with medical procedures?
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ICD-9-CM (international classification of diseases, ninth edition, clinical modification)
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Which is not an indexing rule?
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Initials come before complete names
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ICD-9-CM codes that refer to factors that may influence the patient’s health status are…
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V-Codes
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The smallest piece of information that the computer can process is a..
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Bit
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The index of files on a disk is the…
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Directory
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The appointment system of the office should take into account the needs of the…
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Physician and patients
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Dear Mrs. May: is an example of…
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Mixed punctuation
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A master list of equipment inventory includes all of the following except the…
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Operating manuals
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Which of the following hospital records may be released by the authorization of the attending surgeon only?
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Operative reports
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An illness that existed before an insurance policy is written is known as a…
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preexisting condition
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A patient has not been seen in the office for 2 years. The patient’s record could be found in the…
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Inactive files
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An important consideration when deciding how to position the computer monitor at the reception desk is…
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Patient confidentiality
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Which group of patients should be escorted to the examination room and given instructions on what they are to do…
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Children, new patients, established patients, older adults
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Which information is not essential for the surgery scheduler when requesting a surgery date?
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Name of the assisting physician
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The notation c: Julia Jones, MD means
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A copy of the letter is sent to Dr. Jones
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A history and physical usually contains all of the following except…
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Results of laboratory tests
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Under a managed care plan, the physician agrees to…
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Accept predetermined fees
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Which type of insurance organization uses the fee-for-services concept…
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Preferred provider organization (PPO)
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Which factor is not included when determining the level of service for E&M codes?
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Cost of services
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When money is placed in an account, which of the following documents is prepared?
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Deposit slip
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The most common color-coding system color codes the…
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Patient’s surname
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Who is legal owner of the information in a patient’s medical record?
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The patient
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When preparing the appointment matrix, the first action is to indicate…
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Times not available
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Scheduling patients with the same medical complaints on the same day…
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Group scheduling
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A major advantage of using a computer for word processing is…
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Extensive editing capability
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Which is not true of certified mail?
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Insurance coverage is available
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Which of the following must be sent by first-class mail?
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Personal letters and postcards
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A medicare claim for a deceased beneficiary may be paid directly to the physician if..
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The estate is billed
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All checks received as payment for charges should be endorsed…
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immediately
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In an alphabetical file, which is filed first?
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Andrew Stephen
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Which is correct for an inside address?
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David Roberts, M.D.
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Which is not true about a postage meter?
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A license must be obtained from the post office
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The two letter abbreviation for Nebraska is…
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NE
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Which letter style requires the complimentary closing and typed signature be placed in line with the left margin of the body of the letter?
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Full block style
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Which of the following is not included in a memorandum?
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Complimentary close
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The second page of a two-page letter contains which of the following in the heading?
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Name, page number, and date
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The complimentary close of a letter is typed how many lines below the last line of the body?
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Two
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A free profile is derived from…
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Physician charges
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Which of the following is demographic information included in a medical record?
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Date of Birth
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Which of the following requires an ICD-9-CM code?
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Irritable bowel syndrome
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When it is 4:00 pm in New York City, what time is it in Seattle, WA?
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1:00 pm
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Ideally, a telephone should be answered before the…
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Third ring
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The universal claim form developed by Health Care Financing Administration (HCFA) is…
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CMS-1500
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Patients who are always late or who habitually cancel appointments should be scheduled…
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At the end of the day
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An error was made in charting the patient’s record. The method used to correct the error is to…
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Draw a single line through the error, write the word error, make the correction, and date and initial
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SOAP is an acronym for
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Problem-oriented progress notes
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A patient refuses to follow medical advice and the physician decides to terminate the relationship. The letter to the patient should state all of the following except…
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A referral to another physician
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An E-code in the ICD-9-CM coding system
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Refers to external causes
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When the medical office works on a fixed appointment schedule and a patient arrives without an appointment requesting to see the physician, the patient
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Should be squeezed in for a brief visit so the physician can decide what the next treatment step should be
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If a patient calls to cancel his or her appointment
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Immediately offer a new appointment time
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A good telephone technique is a…
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Low-pitched and expressive voice
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If a patient’s account has been turned over to a collection agency and the patient calls about the bill, the patient should be told..
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To deal with the collection agency
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The entry, editing, manipulation, and storage of text using the computer is…
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Word processing
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When a shipment of supplies is received, the supplies should be checked against the…
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Enclosed packing slip
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A credit balance on an account occurs when…
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The patient pays in advance

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