Capacity Management: Capacity Essay Example
Capacity Management: Capacity Essay Example

Capacity Management: Capacity Essay Example

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  • Pages: 4 (1038 words)
  • Published: September 20, 2018
  • Type: Case Study
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Capacity management ensures that the IT infrastructure needs of the present and future business are met promptly and effectively.

The ITIL framework comprises several sub-processes, including Business Capacity Management, Service Capacity Management, and Resource Capacity Management. Continuity Management is responsible for ensuring a business's continuity strategy in the event of a disaster through activities such as business impact analysis, risk assessment, and business continuity strategy creation. Financial Management provides cost-effective management of IT assets and resources that are used in rendering IT services. Finally, Service Support plays a crucial role in creating dynamic IT systems and applications, enabling organizations to deliver IT services effectively, and ultimately leading to satisfied customers.

ITIL framework comprises six Service Support disciplines: Configuration Management, Incident Management, Problem Management, Change Management, Service/Help Desk, a

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nd Release Management. The Help Desk is responsible for assisting clients with requests and problems, and it involves a tracking procedure. Additionally, it is responsible for managing any planned changes related to distributing information that may impact company operations and procedures.

2. Incident Management is in charge of tracking and restoring services in the event of an incident, making it the initial reactive process. It encompasses the procedures necessary to revive the company's services. 3. On the other hand, Problem Management plays a critical part in gathering and analyzing data.

The primary objective is to differentiate the reasons behind service problems and carry out corrective measures to avoid their recurrence. Configuration Management, which involves examining the individual infrastructure and closely collaborating with the Change Management process, is a part of this process.

The management of any changes in the IT framework is handled by Change

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Management. This involves evaluating the risks associated with changes, identifying dependencies and any other alterations that may impact the system and applications. Meanwhile, Release Management deals with significant changes in the IT environment.

The management of extensive changes to the company's application includes installing the latest database management system and handling large amounts of modifications within the production operating environment. Additionally, disaster recovery planning is crucial in the field of information technology, as unplanned outages can occur. The implementation of a disaster recovery plan aims to minimize the negative impact of such unexpected events by outlining the necessary steps to recover lost processes within a specified time frame.

Disasters in the IT industry can stem from various causes, such as hacker attacks, computer viruses, power failures, natural disasters like floods, fires, earthquakes, attrition, and system administration errors. Ensuring Disaster Recovery is crucial for any organization, particularly those in the IT sector - data is an essential component and must be protected at all times. In the event of unexpected disasters that disrupt data entry and access to the system, prompt recovery of the data is necessary for continued business operations.

Efficiently operating systems for organizations involve prompt data recovery after a disaster. The Disaster Recovery Plan serves as a tool to initiate recovery operations and restore lost data connectivity. The ITIL framework incorporates this component of the Disaster Recovery Plan for business continuity management. According to Dana Turner, this plan should include: coping with remaining resources, temporizing to recover from the initial impact, restoring basic and normal operations, and managing redundancy for crucial individuals, locations, and equipment.

Without a preparedness for disasters, businesses can suffer from extended system

downtime, loss of revenue, and even the possibility of going out of business altogether. The solution is to implement a business continuity strategy which includes policies and procedures that can respond to and recover from such disasters. As Glen Kunene suggests, an effective way to recover from a disaster is to execute a plan when it occurs. This plan, known as the disaster recovery plan (DRP), consists of simple yet effective guiding principles and procedures to be followed by all employees in the organization. The DRP serves as the primary component of a business continuity strategy and consists of four steps.

The disaster recovery plan has a series of steps, starting with risk analysis. It involves analysing the possible risks that may pose a threat to the computer system. These risks can be either man-made or occur naturally in the form of disasters. Any factor that may result in a system outage is considered a risk. The process of risk analysis involves identifying the most probable disasters, assessing their severity and estimating their impact.

When assessing risks, it's important to create a budget to mitigate potential issues and avoid taking unnecessary risks. This involves identifying all possible data risks to an organization and devising solutions while estimating the cost of those plans. The amount budgeted for disaster recovery will depend on the company's needs. The organization will determine which risks it can tolerate and which pose a more serious impact. Once the cost of recovery has been established, individual business units can begin developing data recovery procedures (DRPs).

A written plan or script known as the DRP procedures is necessary for dealing with disasters.

This plan should establish a disaster recovery team and assign specific responsibilities to each member. The plan should also outline the process for recovering from the loss of databases, servers, communications links, and other elements. Additionally, the plan should include a data recovery process.

It is important to include the priority of recovery and communication procedures with initial respondents in scripts. Additionally, DRP procedures should be frequently tested after being established.

It is necessary to periodically review the Disaster Recovery Plan (DRP) in response to changes in the business environment. This should include updates to the plan based on changes in budget, hardware and software within the organisation's network. Additionally, employees should be trained on recovery procedures and recovery team members should know their roles. Regular testing of the system used in the recovery process is also important to ensure the effectiveness of all team members.

The recovery plan is an important output of the business continuity life cycle, providing detailed instructions and procedures to recover or continue business operations, systems, and services. The main objective of this plan is to maintain service continuity for the organization. Various disaster recovery options may include doing nothing and waiting for services to re-establish, or adopting manual processes until IT services can resume.

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