question

While there are many ways that people communicate in the workplace, writing is no longer considered as important as others. A) True B) False

answer

False

question

PAIBOC stands for: A) Purpose, Audience, Information, Benefits, Obstacles, and Context B) Purpose, Audience, Instinct, Beliefs, Objections, and Communication C) Purpose, Audience, Information, Beliefs, Objections, and Communication D) Purpose, Audience, Information, Benefits, Objections, and Context E) Purpose, Audience, Information, Benefits, Objections and Content

answer

D) Purpose, Audience, Information, Benefits, Objections, and Context

question

Secretaries are generally available to handle your writing; therefore, you won't likely need to edit and proofread your documents. A) True B) False

answer

False

question

A client calls for more information after receiving your message about getting a refund. Which of the following criteria for good business writing is MOST problematic in your message? A) Being clear B) Being complete C) Being correct D) Saving the reader's time E) Building goodwill

answer

B) Being complete

question

If the draft of a business document does not build goodwill, it should be revised until it does. A) True B) False

answer

True

question

Bad writing wastes time by A) Taking more time to read B) Requiring less time to revise but more rounds of revision C) Delaying action while the reader asks for more information D) All of the above E) Only A and C

answer

E) Only A and C

question

Building goodwill with a message includes creating a good image of yourself as well as of your organization. A) True B) False

answer

True

question

The style for school writing usually is A) More formal than business writing B) Less formal but more interesting than business writing C) Affected by the kind of document you're writing D) Fun, light and interesting E) None of the above

answer

A) More formal than business writing

question

A gatekeeper has the power to keep your message from getting to the primary audience. A) True B) False

answer

True

question

Which of the following concepts is LEAST likely to help in audience analysis? A) Past behavior B) Demographics C) Psychotherapy D) Knowledge E) None of the above will help

answer

C) Psychotherapy

question

Demographic characteristics include attitudes about politics and religion. A) True B) False

answer

False

question

Which of the following is NOT a component of the communication model? A) Sender B) Receiver C) Message D) Channel E) None of the above

answer

E) None of the above

question

Sympathy is crucial to good audience analysis. A) True B) False

answer

False

question

As an auditor in an accounting firm, you sit down to write a report to your client as soon as you complete the audit. Your client would be classified as what kind of audience? A) Primary B) Initial C) Secondary D) Gatekeeper E) None of the above

answer

A) Primary

question

Because you can expect few people in your life to visit your social networking page, feel free to post whatever you want about your boss or your job. A) True B) False

answer

False

question

Open body positions include A) Keeping hands in pockets B) Leaning back, sometimes with both hands behind the head C) Crossing arms or legs D) Leaning forward with uncrossed arms E) None of the above

answer

D) Leaning forward with uncrossed arms

question

What constitutes cheating is universal to every culture. A) True B) False

answer

False

question

If a business associate refuses to look you in the eye while you and he are speaking, you should A) Ask why he won't look you in the eye B) Realize that he's probably not telling you the truth C) Keep moving, until you force him to look you in the eye D) Realize that he may have learned that constant eye contact is not appropriate in a business situation

answer

D) Realize that he may have learned that constant eye contact is not appropriate in a business situation

question

Nonverbal gestures can often have very different meanings in other cultures. A) True B) False

answer

True

question

Baby Boomers and Millenials often get along just fine in the workplace, mostly because they share the same values. A) True B) False

answer

False

question

How much of your time should you spend on planning and revising? A) A quarter B) A third C) Half D) Two thirds E) None of the above

answer

D) Two thirds

question

Proofreading should be done after you finish revising and editing. A) True B) False

answer

True

question

Marguerite realizes that she has used the word "your" when she meant "you're," so she replaces her original word with the correct term. What part of the writing process does this activity represent? A) Planning B) Gathering C) Researching D) Editing E) None of the above

answer

D) Editing

question

Because spell checkers catch all errors, there's no reason to proofread by eye. A) True B) False

answer

False

question

The chair of the English department of State Community College needs to know how many students are enrolled in business communication for a memo she is writing, so she calls up the data on her computer screen. What part of the writing process does this activity represent? A) Planning B) Gathering C) Researching D) Editing E) None of the above

answer

B) Gathering

question

Boilerplate is language that has been taken from previous documents and used in another one. A) True B) False

answer

True

question

Which of the following is NOT likely to result in effective presentation slides? A) Use bullet-point phrases rather than complete sentences, to help readers follow your main points quickly B) Put as much material as possible on each slide to avoid annoying viewers by changing slides frequently C) Customize your slides with the company logo D) Use larger fonts

answer

B) Put as much material as possible on each slide to avoid annoying viewers by changing slides frequently

question

A way to create white space is to use headings. A) True B) False

answer

True

question

You create a Power Point presentation for a meeting with a group of managers. At the presentation, you notice that the managers seem to be spending more time reading your slides than listening to your discussion. In fact, several times you've had to stop so they can catch up. Chances are, your slides: A) Are far more interesting than you are B) Have a very attractive design that the managers like C) Have used colors that make it difficult to make out words D) Have too much information, distracting the managers who are trying to read them E) Are all working just fine

answer

D) Have too much information, distracting the managers who are trying to read them

question

Good document design can actually save an organization money or encourage customers to purchase more. A) True B) False

answer

True

question

If your Web page includes music or sound effects, A) Make sure they're set at a loud enough volume to get the user's attention immediately B) Put an OFF button where the user can find it immediately C) Use music that will make the most sense to users culturally D) All of the above E) None of the above

answer

B) Put an OFF button where the user can find it immediately

question

Presentation slides usually have less information on them than typical paper documents. A) True B) False

answer

True

question

Which of the following is NOT a principle for achieving you-attitude? A) Talk about the reader, not about yourself B) Focus on what the reader receives or can do C) In positive situations, use we more than you D) Don't presume that you know how the reader feels or will react E) None of the above

answer

C) In positive situations, use we more than you

question

You-attitude works best when you talk about yourself—you know, you. A) True B) False

answer

False

question

To create you-attitude with content, A) Be complete B) Anticipate and answer questions the reader is likely to have C) Show why information you included but the reader didn't ask for is important D) Show readers how the subject of your message affects them E) All of the above

answer

E) All of the above

question

A statement like "We will allow you to charge $1500" has good you-attitude because it tells the reader what he or she can do. A) True B) False

answer

False

question

"Your account #12345 will be insured 100% against error, theft or identity fraud." Indicate the alternative that both correctly evaluates the sentence and correctly explains the reason for the evaluation. A) Good you-attitude because it stresses reader benefits B) Lacks you-attitude because it focuses on what the writer is doing C) Good you-attitude because it specifies which account and how much protection D) Lacks you-attitude because it lacks the word you

answer

C) Good you-attitude because it specifies which account and how much protection

question

Some business messages do not require you-attitude. For instance, if you are cutting salaries for employees, there's very little you can do in the message to apply you-attitude. A) True B) False

answer

False

question

You write to a customer about a refund he or she is expecting. By opening the letter with a statement like "I'm pleased to announce that I've processed your refund," you A) Help ensure that the reader knows you're on his or her side B) Create poor you-attitude C) Probably will anger the reader, especially if the refund amount is small D) Have created an impersonal construction E) None of the above

answer

B) Create poor you-attitude

question

Job application letters offer excellent opportunities to demonstrate you-attitude to readers. A) True B) False

answer

True

question

Which of the following is NOT a way to deemphasize negative information? A) Eliminate negative words B) Bury the negative information C) Put the negative information in the middle of the page D) Leave it out, even if it's necessary

answer

D) Leave it out, even if it's necessary

question

Positive emphasis can also be expressed as "seeing the glass as half-empty" rather than "half-full." A) True B) False

answer

False

question

"Careless driving will result in expensive repairs and accidents that will make your insurance premiums exorbitant." Indicate the alternative that both correctly evaluates the sentence and correctly explains the reason for the evaluation. A) Good positive emphasis because it contains the word "you" B) Lacks positive emphasis because it contains negative words C) Lacks positive emphasis because it contains a hidden negative D) Good positive emphasis because it helps the reader save money E) Both C and D

answer

B) Lacks positive emphasis because it contains negative words

question

Apologies may help to build goodwill, but they can also have legal implications. A) True B) False

answer

True

question

Omit negatives entirely when A) The reader does not need to know the information to make the decision. B) You have already given the reader the information and he or she has access to it C) The information is trivial D) All of the above

answer

D) All of the above

question

Maslow's Hierarchy of Needs can help writers analyze audiences, especially what motivates them. A) True B) False

answer

True

question

Expectancy theory A) Ensures that your audience will respond favorably to your message B) Says most people try to do their best only when they believe they can succeed and when they want the rewards that success brings C) Argues that because most people define their wants and needs differently, there is no universal benefit that can be applied to all audiences D) States that the primary motivator for human beings is the desire for good self esteem

answer

B) Says most people try to do their best only when they believe they can succeed and when they want the rewards that success brings

question

An example of a reader benefit would be the low interest rate on a credit card offer. A) True B) False

answer

True

question

"Mouth-watering steaks, buttery soft biscuits, savory sauces and pasta, and delicious desserts are just some of the scrumptious foods awaiting you at our buffet. And don't forget: Every Tuesday we feature fresh, oven-warm pies and tall, cool pitchers of iced tea." Indicate the alternative that both correctly evaluates the sentence and correctly explains the reason for the evaluation. A) Has poor psychological description because not everyone likes these foods B) Has good psychological description because even someone watching his or her weight will succumb to temptation because of the details C) Has poor psychological description because one sentence begins with "and" D) Has good psychological description because the details create strong sense impressions

answer

D) Has good psychological description because the details create strong sense impressions

question

If the majority of people in your organization have certain values or expectations, you should only develop reader benefits for them. A) True B) False

answer

False

question

A sentence fragment is an incomplete sentence that is punctuated as if it is a complete sentence. A) True B) False

answer

True

question

Put commas wherever you would take a breath when speaking. A) True B) False

answer

False

question

A comma splice involves cutting in half with a comma what otherwise would be one complete sentence. A) True B) False

answer

False

question

When discussing money, always use figures, not words. A) True B) False

answer

True

question

"I brought the car out back, Tim helped me to load the display unit for the convention." is an example of: A) Comma splice B) Predication error C) Dangling modifier D) Run-on sentence

answer

A) Comma splice

question

"Because the computer is broken." is an example of a(n): A) Case problem B) Independent clause C) Faulty parallelism D) Sentence fragment

answer

D) Sentence fragment

question

"We shipped the packages to the Memphis office and Sandy called to verify that the office received them but it looks like a few didn't make it." is an example of: A) Comma splice B) Predication error C) Sentence fragment D) Run-on sentence

answer

D) Run-on sentence

question

Subjects and verbs are in ______ when they are both singular or both plural. A) Parallel structure B) Agreement C) Correct case D) Noun-pronoun format E) All of the above

answer

B) Agreement

question

PAIBOC stands for: A) Purpose, Audience, Information, Benefits, Obstacles and Context B) Purpose, Audience, Information, Beliefs, Objectives and Context C) Purpose, Audience, Instinct, Beliefs, Objections and Communication D) Purpose, Audience, Information, Benefits, Objections and Context

answer

D) Purpose, Audience, Information, Benefits, Objections and Context

question

Denotation is a word's literal (dictionary) meaning. A) True B) False

answer

True

question

Use "among" when you have more than two choices. A) True B) False

answer

True

question

In a business document "ameliorate" is a better word than "improve" because it sounds more authoritative and educated. A) True B) False

answer

False

question

It is preferable to use active verbs most of the time, rather than passive. A) True B) False

answer

True

question

"Everybody" is a singular pronoun so the verb in the sentence should be singular. A) True B) False

answer

True

question

What is the correct way to revise this sentence: The boy went to the store, he bought some dog food. A) The boy went to the store. He bought some dog food. B) The boy went to the store; he bought some dog food. C) Both A and B D) None of the above

answer

C) Both A and B

question

In dates, use figures for the day and the year. A) True B) False

answer

True

question

Which punctuation would you use to revise this sentence: Running toward third base he suddenly realized how silly he looked. A) Put a semi-colon after the word "base" B) Put a colon after the word "base" C) Put a comma after the word "base" D) No change is necessary

answer

C) Put a comma after the word "base"

question

In which of the following situations would you NOT use a comma: A) To show possession B) To set off phrases that express contrast C) To avoid confusion D) To set off quoted elements

answer

A) To show possession

question

In which of the following is technical jargon MOST acceptable? A) A memo to a colleague in different unit of your organization than yours B) A job application letter C) A thank-you note for a gift D) None of the above

answer

B) A job application letter

question

What punctuation error have you made if your sentence strings together several main clauses using and, but, or, so and for? A) Comma splice B) Predication error C) Run-on sentence D) Misplaced modifier

answer

C) Run-on sentence

question

Which of the following is NOT an example of parallel structure? A) Yoga can help you develop flexibility, reduce stress, and increase relaxation B) Learn how to analyze business audiences, improve our style and edit thoroughly C) You are all encouraged to come and share ideas, express concerns and ask questions D) You can pay by credit card, check or just fill out a payroll deduction card

answer

D) You can pay by credit card, check or just fill out a payroll deduction card

question

Which form of punctuation should be used to indicate possession? A) Colon B) Semi-colon C) Period D) Apostrophe

answer

D) Apostrophe

question

Which form of punctuation should be used to separate a main clause and a list that explains the last element in the clause? A) Colon B) Semi-colon C) Period D) Apostrophe

answer

A) Colon

question

"The meeting will be held in Santa Fe; we expect at least 20 people to attend." A) Correctly uses a semicolon in place of "and" and a comma B) Correctly uses a semicolon because it appears in the middle of the sentence C) Incorrectly uses a semicolon because a comma is more appropriate D) Incorrectly uses a semicolon because a colon is more appropriate

answer

A) Correctly uses a semicolon in place of "and" and a comma

question

Is it better to use "enumerate" instead of "list?" A) Yes, because long words are more professional than short ones B) Yes, as long as the reader knows what "enumerate" means C) No, because "enumerate" and "list" have different meanings and cannot be interchanged D) No, because short, simple words are better than long ones

answer

D) No, because short, simple words are better than long ones

question

Which of the following does NOT contain a passive verb? A) Your recommendation has been reviewed B) It is recommended that we break ground for the new addition before fall C) We are scheduled to break ground this summer D) The new addition will be overseen by the Facilities Management Department

answer

C) We are scheduled to break ground this summer

question

What punctuation should be used around the names of brochures, pamphlets and magazine articles? A) Apostrophe B) Square brackets C) Ellipses D) Quotation marks

answer

D) Quotation marks

question

Which of the following, if any, is the BEST replacement for "seems to be of importance"? A) "imports to be" B) "seems important" C) "seems of importance" D) The original wording is acceptable

answer

B) "seems important"

question

Spell out numbers over ten (10) in a sentence. A) True B) False

answer

False

question

"We could use some more pens, pencils, those clips for paper, and some tape" should be revised for: A) You-attitude B) Businessese C) Parallel Structure D) Wordiness

answer

C) Parallel Structure

question

"We went to the auditorium, we saw the motivational speaker." is an example of a comma splice. A) True B) False

answer

True

question

It is acceptable to use sentence fragments in a resume. A) True B) False

answer

True

question

A hyphen is the same thing as a dash. A) True B) False

answer

False

question

Good business writing sounds like a person talking with another person. A) True B) False

answer

True

question

"Not noisy" A) Quiet B) Quite

answer

A) Quiet

question

(noun) "Spirit, attitude, mental outlook" A) Morale B) Moral

answer

A) Morale

question

"To leave out or exclude" A) Accept B) Except

answer

B) Except

question

What kind of punctuation would you use if you are discussing The Fourth Estate? A) Apostrophes B) Italics C) Underlining D) Either B or C

answer

D) Either B or C

question

I _____ your invitation to the party. A) Except B) Accept

answer

B) Accept

question

It didn't quite have the _____ she was looking for. A) Effect B) Affect

answer

A) Effect

question

The job is ____ Bob and Allen. A) Between B) Among

answer

A) Between

question

I like the book, but ___ simply too difficult to read. A) Its B) It's

answer

B) It's

question

He is such a competitor he just hates to ____. . A) Lose B) Loose

answer

A) Lose

question

I lost 10 pounds, so this dress is really ____. A) Lose B) Loose

answer

B) Loose

question

Mr. Jones is the _____ of Taylor Elementary School. A) Principle B) Principal

answer

B) Principal

question

The television is much___ big for this small room. A) To B) Two C) Too

answer

C) Too

question

Her outgoing personality _____ his charm. A) Compliments B) Complements

answer

B) Complements

question

When two people use the same word to mean, or denote, different things, what occurs? A) Denotation B) Connotation C) Flaming D) Bypassing

answer

D) Bypassing

question

Good style is both businesslike and friendly. A) True B) False

answer

True

question

Which is NOT a technique for making your writing easier to read? A) Use verbs to carry the weight of your sentence B) Tighten your writing C) Vary sentence length and structure D) Use passive verbs most of the time

answer

D) Use passive verbs most of the time

question

Memos normally go to people outside of your organization and letters to people within. A) True B) False

answer

False

question

Standard complimentary closes include "Sincerely" and "Cordially". A) True B) False

answer

True

question

Standard business stationery that includes such information as the company's name and logo is called: A) Template B) Letterhead C) Boilerplate

answer

B) Letterhead

question

In open punctuation, commas follow both the salutation and the close. A) True B) False

answer

True

question

The two most common kinds of letter formats are "block" and "alternative block." A) True B) False

answer

False

question

Subject lines are optional in memos. A) True B) False

answer

False

question

In mixed punctuation: A) Use a comma only after the salutation B) Use a comma only after the complimentary close C) Omit all punctuation D) Omit punctuation only after the salutation and close

answer

B) Use a comma only after the complimentary close

question

When you have good news, you should put it in the subject line. A) True B) False

answer

True

question

A positive or good news message asks the reader to take immediate action. A) True B) False

answer

False

question

You have a new customer named Ronald Schilling who you are to contact for the first time. A good salutation for your letter would be: A) Dear Ron B) Dear Ronald C) Dear Ron Schilling D) Dear Mr. Schilling

answer

D) Dear Mr. Schilling

question

A good subject line is specific, lengthy and appropriate. A) True B) False

answer

False

question

Which of the following describes a component of "block" format? A) The date and signature block are lined up at the center of the page B) There are no paragraph indentations C) Subject lines must be used D) All of the above are components of "block" format

answer

B) There are no paragraph indentations

question

Even a simple informative or positive message usually has several purposes. A) True B) False

answer

True

question

Your message about the procedures for using the new photocopier is simple and to-the-point. Do you need reader benefits? A) Yes, because every informative or positive message requires them B) Yes, because readers tend to ignore messages without benefits for them C) No, because messages that only present factual information don't need them D) No, because not everyone will use the copier so not everyone will benefit

answer

C) No, because messages that only present factual information don't need them

question

Reader benefits need not be included in every type of informative message. A) True B) False

answer

True

question

Use letterhead only for the first page if your letter runs to multiple pages. A) True B) False

answer

True

question

Which of the following is the BEST salutation if you've never met Chris Perrone? A) Dear Ms. Perrone B) Dear Mr. Perrone C) Dear Chris D) Dear Chris Perrone

answer

D) Dear Chris Perrone

question

One of the primary purposes of informative and positive messages is cementing a good relationship between the writer and reader. A) True B) False

answer

False

question

Which is the BEST salutation for Elizabeth Kim, M.D.? A) Dear Elizabeth Kim B) Dear Ms Kim C) Dear Dr. Kim D) Dear Mrs. Kim

answer

C) Dear Dr. Kim

question

If you don't have a good reason for a refusal, cite company policy. No one can argue with that. A) True B) False

answer

False

question

Goodwill endings should be used only in interoffice memos they are too informal for letters. A) True B) False

answer

False

question

A separate document sent with an e-mail message is called a(n) A) Enclosure B) Appendage C) Attachment D) Secondary document

answer

C) Attachment

question

Which of the following would NOT be an informative or positive message? A) Credit acceptance B) Announcement of a new policy C) Thank-you letter D) Credit rejection letter

answer

D) Credit rejection letter

question

You have a bad day at work and decide to express your feelings about it on you Facebook page. Among other things, you state you believe the boss is stealing from the company because she keeps buying expensive jewelry for herself. You have no proof, but you know she doesn't get paid enough to afford all the things she is buying. This is: A) A good idea because it's just a harmless opinion to share with your friends B) A good idea because if she is stealing, your statement may help the company catch her C) A bad idea because you have no proof for the allegation, and it can be viewed by anyone who has access to your page D) A bad idea because if your boss if a thief, there's no telling what she might do to protect herself from getting caught

answer

C) A bad idea because you have no proof for the allegation, and it can be viewed by anyone who has access to your page

question

The _____ is like the title to a document. A) Heading B) Complimentary close C) Subject line D) Salutation

answer

C) Subject line

question

______ format is the format most frequently used for business letters. A) Letterhead B) Block C) Justified D) Mixed

answer

B) Block

question

In a list of several people, use ____ format for names. A) Justified B) Parallel C) Equal D) Courtesy

answer

B) Parallel

question

Persuasive message include orders, requests, proposals and recommendations. A) True B) False

answer

True

question

A primary purpose of a persuasive message is to have the reader act. A) True B) False

answer

True

question

In a problem-solving message, start with the problem you share. A) True B) False

answer

True

question

Which of the following is NOT a kind of persuasive message? A) Orders and requests B) A contest winner announcement C) Job application letters D) Reports, if they recommend action

answer

B) A contest winner announcement

question

Use an indirect approach if you expect resistance from your audience. A) True B) False

answer

True

question

Which of the following is NOT a primary purpose of a persuasive message? A) To have the reader act B) To overcome any objections that might prevent action C) To provide enough information so that the reader knows exactly what to do D) To cement a good relationship between the reader and writer

answer

D) To cement a good relationship between the reader and writer

question

Credibility is the audience's response to your message, not you as the source. A) True B) False

answer

False

question

_______ means making the reader want to do what you ask. A) Psychological description B) Expectancy theory C) Emotional appeal D) None of the above

answer

C) Emotional appeal

question

Which of the following is NOT a common type of informative or positive message? A) Transmittals B) Disciplinary notices C) Thank-you letters D) Summaries

answer

B) Disciplinary notices

question

The kinds of statements most often used as buffers are good news, facts and chronologies of events, references to enclosures, thanks and statements of principle. A) True B) False

answer

True

question

If you expect ready agreement, you can start your persuasive message with your request. A) True B) False

answer

True

question

Tone is not important in persuasive messages. A) True B) False

answer

False

question

Which of the following is NOT a guideline when writing e-mail messages? A) Don't worry about what kind of information is included; e-mails are very private B) Use all of the principles of good business writing C) Re-read and proofread your messages before sending them out D) Use a catchy subject line

answer

A) Don't worry about what kind of information is included; e-mails are very private

question

Insulting or swearing at someone through e-mails is called: A) Screaming B) Toasting C) Flaming D) Zapping

answer

C) Flaming

question

Because e-mail is more informal than other forms of communication, it is not necessary to pay attention to your spelling and grammar. A) True B) False

answer

False

question

E-mail is more private than other types of messages. A) True B) False

answer

False

question

Sending e-mail attachments makes the most sense when you send: A) A letter B) A long text document C) A non-text file such as Power Point D) Both B and C

answer

D) Both B and C

question

Subject lines in e-mail are even more important than those in letters and resumes. A) True B) False

answer

True

question

It's OK to post the same kind of information on a professional social networking page as on a personal page. A) True B) False

answer

False

question

Many e-mail users don't bother to read messages if the subject line doesn't capture their interest. A) True B) False

answer

True

question

Even a text message can be subpoenaed in a court case, so choose carefully what you decide to record and send. A) True B) False

answer

True

question

In which of the following negative situations would it NOT be appropriate to send an e-mail message to one of your colleagues? A) You have to tell her that you will be late to the meeting she's called for tomorrow because of a doctor's appointment B) You are extremely angry because of a message she has just sent you and you want to tell her how wrong she is C) You have just found out that the firm has lost a client for whom you have both been preparing materials D) You have found you made an error when you gave her some sales figures in your discussion this morning

answer

B) You are extremely angry because of a message she has just sent you and you want to tell her

question

Major negatives, such as firing someone, should be delivered by e-mail. A) True B) False

answer

False

question

When researching possible jobs, your primary concern should be salary. A) True B) False

answer

False

question

You should make clear to anyone you ask for an information or referral interview that you are not asking for a job. A) True B) False

answer

True

question

Unadvertised jobs are part of the: A) Invisible job market B) Hidden job market C) Network job market D) Special job market

answer

B) Hidden job market

question

Which of the following is NOT something you need to learn about a company you are interested in working for: A) What the job itself involves B) The name and address of the person who should receive your cover letter C) How much money the job pays D) What the organization does and at least 4-5 facts about it

answer

C) How much money the job pays

question

It is better NOT to use too many details in your resume, such as how many people you trained or supervised, or how much money you budgeted or raised. A) True B) False

answer

False

question

Compared to people in the job market, people who have been out of the job market for a while may have additional obstacles to overcome before getting employed. A) True B) False

answer

True

question

Once you know what is most important to you from a job, you should: A) Begin writing your application B) Take an aptitude test to make sure you're qualified for the job you seek C) Analyze the job market D) Talk to an employment counselor to prepare for interviews

answer

C) Analyze the job market

question

All of the following are acceptable questions in an information interview EXCEPT: A) Could we schedule a time to discuss how I might help your company? B) How do you spend your typical day? C) What courses, activities or jobs would you recommend for someone who wants to do this kind of work? D) Tell me about the papers on your desk—what are you working on right now? E) All of the above are acceptable questions to ask in an information interview

answer

A) Could we schedule a time to discuss how I might help your company?

question

If you have a major weakness, you should: A) Do your best to keep it from potential employers B) Ignore it focus your attention instead on your strengths C) Address potential employers' fears calmly and positively D) Bring up the weakness immediately when you first meet the potential employer

answer

C) Address potential employers' fears calmly and positively

question

Which resume is typically used for recent college graduates? A) Chronological resume B) Skills resume

answer

B) Skills resume

question

A resume is a persuasive summary of your qualifications for employment. A) True B) False

answer

Ture

question

If you don't have to job hunt for several years, there is no reason to create a resume now. A) True B) False

answer

False

question

Resumes omit "I" and use sentence fragments. A) True B) False

answer

True

question

A skills resume lists in chronological order the experiences you have had that qualify you for a job. A) True B) False

answer

False

question

Use a skills resume for all of the following reasons EXCEPT: A) When your education and experience are not the usual route for the position to which you're applying B) You're changing fields C) Your recent work history may create the wrong impression (e.g. gaps, demotions) D) To show a steady progression leading to the present

answer

D) To show a steady progression leading to the present

question

You are helping your friend Helen create a resume for a law-related position. She has a lot of qualifications in her work history and education. She has been working for three years part-time and worked for two years before that full-time. Which of the following things should Helen omit from her resume? A) Law clerk two summers ago B) Aide to a House Representative last summer C) State-wide winner of a math contest in high school D) Passed the CPA exam five years ago

answer

C) State-wide winner of a math contest in high school

question

Each of the following is a quality of a scannable resume EXCEPT: A) Use a standard typeface B) Don't use lines, boxes, script, leader dots or borders C) Use plenty of white space D) Put each telephone number on a separate line E) All of the above are qualities of a scannable resume

answer

E) All of the above are qualities of a scannable resume

question

Skills resumes use as headings the skills used in, or the aspects of the job you are applying for, rather than the title or the dates of the jobs you've had. A) True B) False

answer

True

question

Using gerunds ("ing verbs) is preferable to using nouns in a resume job description designed for human readers. A) True B) False

answer

True

question

If standard categories on a resume don't fit, it's okay to create new ones. A) True B) False

answer

True

question

Resumes generally do not use complete sentences. A) True B) False

answer

True

question

The purpose of a job application (cover) letter is to get you the job. A) True B) False

answer

True

question

Application letters should be addressed to a specific person, not to the company in general or the personnel office, whenever possible. A) True B) False

answer

True

question

Write a solicited letter when you know the company is hiring. A) True B) False

answer

True

question

Always ask for an interview at the conclusion of your cover letter. A) True B) False

answer

True

question

In your job application letter, focus on all of the following EXCEPT: A) Major requirements for the job B) Minor requirements for the job C) Points that separate you from other applicants D) Qualities that every employer is likely to value E) All of the above are qualities to focus on

answer

B) Minor requirements for the job

question

Choose the alternative that indicates in which kind(s) of job application letters, if any, you should tell where you learned about the job: A) Solicited letters B) Prospecting letters C) Both solicited and prospecting letters D) Neither solicited nor prospecting letters

answer

A) Solicited letters

question

Choose the alternative that indicates which kind(s) of job application letters, if any, must begin by catching the reader's interest: A) Solicited letters B) Prospecting letters C) Both solicited and prospecting letters D) Neither solicited nor prospecting letters

answer

B) Prospecting letters

question

A T-letter is a cross between a traditional job application letter and a resume. A) True B) False

answer

True

question

Good word choices can help set your letter apart from others the company is likely to read. A) True B) False

answer

True

question

Choose the alternative that indicates in which kind(s) of job application letters, if any, you should discuss your leadership experience: A) Solicited letters B) Prospecting letters C) Both solicited and prospecting letters D) Neither solicited nor prospecting letters

answer

C) Both solicited and prospecting letters

question

Choose the alternative that indicates in which kind(s) of job application letters, if any, you should show your knowledge of the organization. A) Solicited letters B) Prospecting letters C) Both solicited and prospecting letters D) Neither solicited nor prospecting letters

answer

C) Both solicited and prospecting letters

question

All of the following are good qualities of a T-letter EXCEPT: A) Create a two-column list to show the job requirements and how you meet them B) Use bullets and organize your lists C) Use active verbs or gerunds D) Keep descriptions of your skills to a minimum E) All of the above are good qualities

answer

D) Keep descriptions of your skills to a minimum

question

Employers today expect you to participate in many interviews. A) True B) False

answer

True

question

Inappropriate clothing or being late rarely can cost you a job. A) True B) False

answer

False

question

Interviewers almost never ask candidates to explain weaknesses, such as lack of experience or bad grades. A) True B) False

answer

False

question

Your interviewer takes you out to a local bar after the interview and quickly drinks enough to become loud and boisterous. You should: A) Drink as much as the interviewer does B) Drink enough to make the interviewer comfortable C) Drink very little, if at all D) Refuse to drink, telling the interviewer how unprofessional you find his or her behavior

answer

C) Drink very little, if at all

question

Knowing how to get to an interview site is a good idea, so do a practice run ahead of time. A) True B) False

answer

True

question

This type of interview asks the applicants to describe actual behaviors, such as, "Tell me what happened the last time you wanted to get other people to do something." A) Behavioral interview B) Situational interview C) Stress interview D) Information interview

answer

A) Behavioral interview

question

This type of interview puts you in a setting that allows the interviewer to see whether you have the qualities the company is seeking. For example, Greyhound hired applicants for its customer- assistance center who made eye contact with the interviewer and smiled at least five times during the interview. A) Behavioral interview B) Situational interview C) Stress interview D) Information interview

answer

B) Situational interview

question

While face-to-face interviews are common, telephone and video interviews are so rare in business, there's no point in preparing for them. A) True B) False

answer

False

question

Bringing extra copies of your resume to the interview is a bad idea because the interviewer will be insulted. A) True B) False

answer

False

question

What you do after a job interview can determine whether or not you get the job. A) True B) False

answer

True

question

For a telephone interview, give short answers. Then ask, "Would you like more information?" A) True B) False

answer

True

question

When writing a follow-up letter, it's OK to use industry or technical jargon. A) True B) False

answer

True

question

Which of the following should you NOT think about when preparing an interview strategy? A) What to wear B) How much money you want to make C) What to bring to the interview D) How to get there E) Note-taking

answer

B) How much money you want to make

question

The follow-up letter should do all of the following EXCEPT: A) Remind the reader of what he or she liked about you B) Be enthusiastic C) Refer to the next move in the process D) Flatter the reader E) The letter should do all of the above

answer

D) Flatter the reader

question

An employer telephones and offers you a job. The employer is not your first choice. The BEST response is: A) No, I'm sorry, he/she is not in right now B) Wonderful news. May I have two weeks to consider this? C) Go ahead and put me down for the job. I'll let you know for sure in two weeks D) I have other offers on the table. What can you do to top them? E) You're not my first choice, so I will need some time to think about this

answer

B) Wonderful news. May I have two weeks to consider this?

question

Referring to the next step in a follow-up letter will sound arrogant and may cost you the job. A) True B) False

answer

False

question

If you feel certain that the interviewer wants to hire you, a follow-up letter is unnecessary. A) True B) False

answer

False

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