question

In order to be effective, a business plan should always be in writing.

answer

True

question

The top managers in a business are involved in planning, but first-level managers such as supervisors are not.

answer

False

question

Effective planning is less important to the success of a business than other management functions, such as organizing, implementing, and controlling.

answer

False

question

The results of strategic planning are goals and strategies that guide the entire business.

answer

True

question

Most of the operational planning in a business is the responsibility of middle-level managers and supervisors.

answer

True

question

Goals are the results a business expects to achieve

answer

True

question

Goals should be stated in broad, nonspecific language to make them easier to reach.

answer

False

question

Typically, goals should not be communicated to employees, because it will result in too much pressure to meet the goals.

answer

False

question

An example of a schedule is the assignment of employees to specific tasks in a department.

answer

True

question

Once standards are set in a department, they should not be revised.

answer

False

question

Procedures can be developed to describe how a policy should be implemented.

answer

True

question

An organizational chart is a visual device that lists the policies and procedures of a business.

answer

False

question

The three major elements that are a part of effective organizing are the division of work, the facilities and working conditions, and the employees.

answer

True

question

All large businesses are organized into five divisions: operations, marketing, finance, personnel, and production.

answer

False

question

Unity of command requires that no employee have more than one supervisor at a time.

answer

True

question

Strategic planning a. is short-term planning b.determines how work will be done and who will do it c. provides broad goals and direction for the entire business d. is a short, specific statement of the purpose and direction of the business

answer

C

question

Which of the following is NOT an example of an operation plan? a. setting monthly production levels b. planning inventory levels c. developing a department budget d. revising the mission statement for the business

answer

D

question

To be effective, goals must be a. general b. achievable c. independent from each other d. all of the responses

answer

B

question

A widely used financial planning tool is a a. budget b. policy c. standard d. goal

answer

A

question

To ensure that the quality of work is acceptable, businesses develop a. organizational charts b. goals c. standards d. schedules

answer

C

question

A list of steps to be followed for performing certain work is a a. process b. procedure c . goal d. method

answer

B

question

The management function responsible for arranging resources to complete work is a. planning b. organizing c. implementing d. controlling

answer

B

question

When a new business first begins to organize activities into units, it should a. create many small units b. put all activities into one large unit c. group activities into a few natural divisions d. prepare unit work schedules

answer

C

question

When an employee has an obligation to do an assigned task, the employee has been given a. responsibility b. authority c. a goal d. a procedure

answer

A

question

Authority in an organization is delegated a. from top to bottom b. from one department to another c. from employees to customers d. from one manager to another but never from a manager to an employee

answer

A

question

All authority can be traced in a direct line from top to bottom in a. a line organization b. a team organization c. a matrix organization d. all of the responses

answer

A

question

If an employee regularly receives instructions from more than one manager, there is a problem with a. span control b. unity of command c. policies and procedures d. standard

answer

B

question

The organization structure that is efficient but with many layers of management is the a. line organization b. line and staff organization c. matrix organization d. all of the responses

answer

A

question

Managers have access to specialists for advice and assistance in a. a line organization b. a line and staff organization c. a project or matrix organization d. none of the responses

answer

B

question

The most flexible organizational structure for a business is the a. line organization b. line and staff organization c. matrix organization d. centralized organization

answer

C

question

a broad, lasting and often inspirational view of a company's reason for existing

answer

Vision

question

a business which is divided into smaller operating units and managers who head the units have almost total responsibility and authority for operations.

answer

Decentralized Organization

question

a specific measure by which something is judged.

answer

Standard

question

a team in which members together are responsible for the work assigned to the team.

answer

Self-Directed Work Team

question

an illustration of the structure of an organization, major job classifications, and the reporting relationships among the organization's personnel.

answer

Organization Chart

question

an organization which combines workers into temporary work teams to complete specific projects.

answer

Matrix Organization

question

an organization with fewer levels of management than traditional structures.

answer

Flattened Organization

question

authority given to individual employees to make decisions and solve problems they encounter on their jobs with the resources available to them.

answer

Empowerment

question

business structure in which a few top managers do all the major planning and decision making

answer

Centralized Organization

question

business structure that divides employees into permanent work teams

answer

Team Organization

question

determining how plans can be accomplished most effectively and arranging resources to complete work

answer

Organizing

question

guidelines used in making decisions regarding specific, recurring situations

answer

Policies

question

the addition staff specialist to a line organization

answer

Line and Staff Organization

question

the number of employees who that any one manager supervises directly

answer

Span of Control

question

the obligation to accept responsibility for the outcomes of assigned tasks

answer

Accountability

Business Management: Chpt. 4 – Flashcards

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