question

Diagonal communication

answer

occurs when individuals from different units and departments within an organization communicate.

question

_____ are very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve the tactical plan and ultimately the strategic plan.

answer

Operational plans

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Work groups:

answer

have individual accountability.

question

_____ is the division of labor into small, specific tasks and the assignment of employees to do a single task.

answer

Specialization

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_____ planning is conducted on a long-range basis by top managers.

answer

Strategic

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Which of the following is true of the transformation process?

answer

It is the conversion of human, financial, and physical resources into goods, services, and ideas.

question

Which of the following statements is true about organizational layers?

answer

In a tall organization, the span of management is narrow.

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Which of the following activities is NOT included in supply chain management?

answer

Researching and developing products

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If an employee is involved with transforming resources into goods and services, then he is in

answer

operations management

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A _____ is a group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.

answer

self-directed work team

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From the perspective of operations, food sold at a restaurant and services provided by a plumbing company are:

answer

outputs

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When providing benefits, a manager is most closely involved with the _____ resources of the company

answer

human

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When analyzing options in the decision-making process, managers must consider the appropriateness and _____ of each option

answer

practicality

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Forecasting is most closely associated with the management function of

answer

planning

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Project teams

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run their operation and have control of a specific work project.

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Growth objectives essentially relate to:

answer

adapting and releasing new products in the market.

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The buying of all materials needed by an organization is called

answer

purchasing

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Which of the following is a formal expression of an organization's culture?

answer

Codes of ethics

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The process of determining how many supplies and goods are needed, keeping track of quantities on hand, each item's location, and who is responsible for it is called:

answer

inventory control.

question

Crisis management plans generally cover maintaining business operations during a crisis and:

answer

communicating with others about the situation and the company's response to it.

question

Which of the following statements is true about organizational structure?

answer

It is the arrangement or relationship of positions within an organization

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A permanent, formal group that performs a specific task is a:

answer

committee

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If a manager is analyzing several methods for obtaining primary funding to expand operations, she is working with the _____ resources of the company.

answer

financial

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All activities involved in obtaining and managing raw materials and component parts, managing finished products, packaging them, and getting them to customers are part of:

answer

supply chain management

question

A company that has departments for marketing, finance, personnel, and production is organized by:

answer

function.

question

Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as:

answer

just-in-time inventory management

question

Which of the following statements is true of the management function of organizing?

answer

Organizing helps create synergy, whereby the effect of a whole system equals more than that of its parts.

question

Operations management has the primary responsibility for:

answer

creating products that satisfy customers.

question

Which of the following statements is true about grapevine?

answer

It sometimes carries information that could help in decision making.

question

Materials that have been purchased to be used as inputs in making other products are included in:

answer

raw materials inventory.

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Determining an organization's objectives and deciding how to accomplish them are part of the management function known as:

answer

planning.

question

Upward communication conveys:

answer

progress reports and complaints.

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_____ is the principle that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome.

answer

Accountability

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_____ refers to a firm's shared values, beliefs, traditions, philosophies, rules, and role models for behavior.

answer

Organizational culture

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The system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system is called:

answer

statistical process control.

question

The products of service providers tend to be more customized than those of manufacturers because

answer

the specific needs of individual customers get incorporated.

question

How do operations managers ensure quality and efficiency during the transformation process?

answer

They take feedback at various points in the transformation process and compare them to established standards.

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Downsizing is an aspect most closely associated with the management function of:

answer

staffing.

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_____ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

answer

Total quality management

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_____ is usually preferred when the decisions of a company are very risky and low-level managers lack decision-making skills.

answer

Centralization

question

Which of the following is a disadvantage of job specialization?

answer

It can lead to dissatisfaction and boredom among employees if overly done.

question

The main focus of the process of management is:

answer

coordinating resources to achieve objectives.

question

An organization that creates many products with similar characteristics, such as automobiles, television sets, or vacuum cleaners, would most likely be categorized as a(n):

answer

continuous manufacturing organization.

question

_____ is used for job networking and is gaining in popularity among the younger generation as an alternative to traditional job hunting.

answer

question

If a manager is concerned about doing the work with the least cost and waste, then her primary managerial concern is:

answer

efficiency.

question

When selecting the best option among a series of possible decisions

answer

it may be possible to use a combination of several options.

question

A marketing manager is primarily responsible for:

answer

planning, pricing, and promoting products and overseeing their distribution.

question

Which of the following is true about quality?

answer

It is a critical element of operations management.

question

The degree to which a good or service meets the demands and requirements of customers is called:

answer

quality

question

A company that manufactures large products, such as houses or bridges, may require that all resources be brought to a central location during production. This type of facility layout is called:

answer

fixed-position layout.

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