Business Communications Exam – Flashcards

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By following good business ____ we present a professional image and interact properly with others.
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Etiquette
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The number one resume pet peeve recruiters in the U.S.A and Canada have is spelling errors, typos, and ______.
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Poor Grammar
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The two common organizational patterns used for listing work experience on a resume are chronological and ______.
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Functional
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In closing an application letter always ask for _______.
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Interview
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According to a study reported in the book, executives said they form a positive impression of a job candidate within the first ____ of the interview.
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10 Minutes
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Companies may use _____ interviews which present you with a problem to be solved.
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Case
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A job candidate should always follow up with a ____ after a personal interview.
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Thank you note
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______ interviews are based on the theory that past behavior predicts future performance..
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Behavioral
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When the purpose of a message is to convey routine information and the reader will probably be interested in its contents we use the _____ organizational plan.
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Direct
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Give an example of when you would send a good will message.
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Congratulations Thanks you Welcome Sympathy Recognition
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The book lists 5 guidelines to use for good will messages to achieve their effect.
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Be Direct Be Sincere Be Prompt Be Specific Be Brief
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For large companies that can afford them, ______ scan the web to monitor comments about the company.
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Aggregators
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Recognition notes can make people feel more valued because most employees believes they don't receive enough ____ at work.
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Positive Feedback
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The book lists 3 main examples of effective routine requests, name 1.
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Polite Request Statement Direct Question
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When choosing an electronic communication method for routine messages use _____ for shorter, faster responses and e-mail for longer messages.
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Instant Messages
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When responding to neutral customer feedback always close on a positive ___ note
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Friendly
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For a business presentation, you should give your audience handouts before the presentation if the information you will be speaking on is _____.
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Complicated
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For a ______ presentation the presenter reads directly from notes such as for a news conference.
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Scripted
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The audience judges the speakers dress, posture, facial expressions, and voice qualities with the 1st _____ of the presentation.
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90 seconds
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Strong _____ in your presentation can serve as an alternative engaging opening.
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Visuals
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The book lists 4 main purposes of business presentations, name 1
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Report Explain Pursuade Motivate
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______ make your slides more visually appealing and show your audience how concepts relate to each other
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Graphics
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When giving an electronic presentation to an american audience, stand to the ____ side of the projector screen from the audiences point of view for easy visibility.
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Left
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Throughout a presentation, you should maintain eye contact with a person for at least ___, or until you have completed a thought.
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?
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The book lists 4 common bases for organizing finding in a report name on
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Time Quarteria Importance Location
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The largest section of a report is the ______.
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Findings
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For text-based reports _____ words is about the right length for the most heading.
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8
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A condensed version of the body of the report is called _____ which is an optional part of the report.
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Abstract Executive Summary Synoposis
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Background information would typically be found in the ______section of the report.
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Introduction
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An optional report part that contains subliminal information or documents is called the ______.
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Appendix
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Long reports with many headings and subheadings usually benefit from a ____.
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Table of Contents
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The two types of headings used within reports are called generic and ____ headings.
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Talking
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ESSAY QUESTION: List 3 times handouts may be distributed for a presentation and why you would choose to use each one of those times.
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Before- for complex information and contex During- to refer to specific material during presentation After- Keep audience focused on you
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ESSAY QUESTION: Name the two times audience questions may be answered at a presentation and why you would use each one.
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Larger Audience- Q's at the end Smaller Audience- Throughout
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ESSAY QUESTION: Name two of the six optional report parts and describe their content.
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Table of Contents- Headings, Subheadings, and page # References- Secondary sources
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ESSAY QUESTION: List two of the four criteria for giving an appropriate business gift and explain what each one means
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Impersonal gift- gift that is appropriate for work and can be used Past Favors- used to thank someone for past favors, business, performance
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ESSAY QUESTION: Discuss the differences in how the two organizational plans that may be used for writing a neutral or positive message are organized
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Direct- main idea first followed by explanation and detail Indirect- reasons before major idea
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