question

According to Debra Fair (Insider Perspective in Chapter 1), thinking about ________ should be performed after thinking about the other issues

answer

the tactics

question

All of the following statements about communication are true except

answer

Establishing goals is a prerequisite to communication practices

question

Ideally the communication process ends with the

answer

feedback.

question

According to the text, we interpret stimuli based on all of the following except

answer

one's age

question

Which of the following creates the need for someone to initiate communication?

answer

stimulus

question

Which is an example of an internal stimulus?

answer

You dream about an idea for a new commercial to promote your company's product

question

Which of the following could be a stimulus in business?

answer

all of these

question

An example of a stimulus for communicating in business might be

answer

all of these responses

question

All of the following are examples of filters except

answer

communication medium.

question

A person's unique perception of reality acts as a _____ when interpreting a stimulus

answer

filter

question

Interpretation of a stimulus takes place in or at the

answer

filter

question

Which of the following is an example of the message component of communication?

answer

a decision is made to relay specific information to someone

question

The extent to which a communication effort reaches its desired goal depends directly on how well you construct

answer

the message.

question

The information that is communicated is called the

answer

message

question

Identify an example of an oral medium.

answer

press conference

question

If you look puzzled as a coworker tries to explain the company's new sick- leave policy, you are

answer

simultaneously sending and receiving a message.

question

Which component is not required for communication to take place?

answer

feedback

question

Which of these statements about the destination component of communication is not correct?

answer

Once the message enters the receiver's sensory environment, it becomes a filter for that person.

question

When a message you transmit reaches its destination, it becomes

answer

a stimulus for the receiver.

question

What statement about the destination component of communication is not correct?

answer

Communication occurs once the message enters the reader's sensory environment.

question

Why might oral communication be more advantageous than written communication?

answer

all of these

question

By definition, an orderly and objective presentation of information that assists in decision making and problem solving is

answer

a report.

question

What causes most oral communication problems in business?

answer

poor listening

question

Which of the following can oral communication not help you accomplish?

answer

provide a permanent record of the message you are conveying

question

Which of the following is the first verbal barrier that can occur in the communication process?

answer

inadequate knowledge or vocabulary

question

The literal meaning of a word is

answer

the denotative meaning.

question

Which of the following is a verbal barrier to communication?

answer

A customer service representative has a prejudice against customers who have a southern accent.

question

As if (meaning in your dreams) is an example of

answer

slang.

question

Your supervisor requests a report recommending which computer to install in your offices. What barrier arises if you use abbreviations like "RAM" and "GB" that the supervisor does not understand?

answer

inappropriate use of expressions

question

You will not be able to communicate effectively if

answer

your message contains words that the receiver cannot understand.

question

Which of the following best describes jargon?

answer

efficient terminology when communicating within specialized groups

question

An example of a slang expression is

answer

stoked—happy or excited

question

Which statement about jargon is correct?

answer

Pros' prose is another name for jargon.

question

Which sentence does not contain slang or jargon?

answer

The actor read his lines from idiot cards during the play.

question

_____ is an inoffensive expression used in place of an expression that may offend or suggest something unpleasant.

answer

A euphemism

question

Identify the statement that contains a euphemism.

answer

The research assistant was asked to submit his resignation.

question

An example of a euphemism expression is

answer

nonwinner

question

Which of the following is an abstract word?

answer

transportation

question

Which statement contains abstract or ambiguous language?

answer

The customer service department received an enormous number of complaints today.

question

Which of the following is a concrete word?

answer

memorandum

question

According to research, what is the ideal size for small groups?

answer

five

question

The communication barrier that results from overemphasizing unity is called

answer

groupthink

question

Which statement correctly describes teams?

answer

Personality conflicts can damage a team's effectiveness.

question

Which statement about the use of team feedback is accurate?

answer

Feedback is vital to improving the way teams work together.

question

Groupthink is caused by

answer

an overemphasis on unity that stifles information flow.

question

Which of the following is not a reason for a team to meet frequently?

answer

Write the first draft of the document.

question

Which of the following is not an appropriate way to manage team writing?

answer

Use a data-dump to cover all research gathered.

question

Which of the following is preferred wording for commenting on peer writing?

answer

I was confused by this paragraph.

question

The most common problem of team writing is

answer

multiple voices.

question

Benefits of team writing include all but

answer

seeing how each person's section fits into the collection of sections.

question

Ethnocentrism is

answer

belief in the superiority of your own culture.

question

When communicating with people from different cultures, you should

answer

maintain formality, show respect, and speak or write clearly.

question

Which statement about communicating across cultures is correct?

answer

You can convey key points more effectively by mentioning concrete examples.

question

Guidelines for communicating with people from other cultures include all except:

answer

Use humor.

question

International communication can be destroyed by

answer

ethnocentrism

question

Women and people of color accounted for what percent of the work force in 2000?

answer

70

question

Which statement about gender communication is correct?

answer

Women tend to build better rapport than men do in communication.

question

is the best way to communicate with a disabled person?

answer

Provide reasonable accommodations without drawing more attention to the disability.

question

Which statement about gender issues in communication is correct?

answer

Women tend to emphasize politeness, whereas men tend to be directive in conversation.

question

Which of the following about female gender differences is not true?

answer

women internalize successes

question

All disabilities are correct except of the following statements about communicating with people with

answer

people with disabilities are protected by the Federal Disabilities Act.

question

When communicating with a person who is disabled, you should

answer

not be patronizing.

question

Which of the following statements about ethics is not true?

answer

There are four types of ethics.

question

ccording to Maxwell, which of the following is not one of the reasons why people make unethical decisions?

answer

Corporate culture affects ethics.

question

The practice of whether to accept gifts from suppliers is an example of

answer

social ethics.

question

Which of the following statements about ethics is not true?

answer

Social ethics are defined by an organization.

question

Which of the following is not a factor in making an ethical decision?

answer

Determine how much it will cost.

question

Which of the following is not a true statement about e-mail?

answer

Your e-mail is assured privacy because it is an individual e-mail address.

question

Use an email if

answer

a message consists of short, simple content.

question

If an e-mail message is typed in all capitals, it is considered

answer

rude

question

Use a written communication medium if

answer

it contains complex, detailed, or lengthy content.

question

The format of an e-mail should adhere to all of the following except

answer

using all caps.

question

Which of the following is not true about e-mail messages?

answer

Skip the salutation.

question

What questions should you ask about e-mails if you are new to an office?

answer

all of these

question

Receiving and sending text messages in real time is

answer

instant messaging.

question

Which of the following correctly describes an aspect of body movement as nonverbal communication?

answer

Facial expressions generally have the same meaning across cultures.

question

According to management guru Peter Drucker, "the most important thing in communication is to hear .

answer

what is not said

question

Which of the following correctly describes an aspect of body movement as nonverbal communication?

answer

Facial expressions tend to convey a person's feelings very accurately and consistently.

question

A classic study by Mehrabian found that _____ percent of the meaning communicated by most messages comes from the verbal portion

answer

7

question

The most expressive part of the body is the

answer

eyes

question

What nonverbal message would one tend to communicate by leaning slightly toward the person with whom he or she is communicating?

answer

interest

question

All statements about nonverbal messages are true except:

answer

A nonverbal message and verbal message may not occur simultaneously

question

All of the following are examples of nonverbal messages except

answer

a one-word response.

question

Which statement does not accurately describe voice qualities?

answer

Nervous people usually talk slowly.

question

If your supervisor pats you on the back, he or she is entering your _____ zone.

answer

intimate

question

Touching behavior is

answer

not consistent from culture to culture

question

Which statement does not accurately describe voice qualities?

answer

Nervous people usually talk slowly.

question

he meaning you attach to time depends on your

answer

status, culture, and specific situation.

question

If your supervisors pat you on the back from time to time, they are entering your _____ zone.

answer

intimate

question

If you and a close colleague are visiting during a coffee break, you are probably in each other's _____ zone.

answer

personal

question

f you are part of a large audience, the speaker on stage is considered in the _____ zone.

answer

public

question

An example of interaction in the personal zone is

answer

conversation with close friends.

question

Which one of the following is not true about the personal zone?

answer

Informal business conferences occur in the social zone.

question

Interviewing a job candidate is an example of an interaction in the

answer

personal zone.

question

Listening is

answer

an active process of assigning meaning to sounds.

question

The least developed of the four verbal communications skills is

answer

listening

question

A way to give the speaker your undivided attention is to

answer

eliminate physical and mental distractions.

question

Which of the following is not a good way to involve yourself in the presentation?

answer

plan what you will say next

question

The following are all ways to improve listening skills except

answer

interrupting when the speaker pauses to clarify.

question

Which of the following is not a good way to improve your listening skills?

answer

Interrupt the speaker when you have a question or an idea to share.

question

When you listen with an open mind, you

answer

seek to analyze why the speaker is taking a certain viewpoint.

question

Allowing a few moments of silence in a conversation

answer

allows the speaker time to elaborate.

question

When you are involved in listening to a speaker, you

answer

think about how the information relates to your goals.

question

he main reason to make your telephone voice sound pleasant is that

answer

the other person has no visual cues to supplement your voice.

question

Which of the following is not an example of good telephone technique?

answer

If a caller asks a question you can't answer, end the call politely.

question

Which of the following statistics is not true?

answer

Americans make more than 75 million calls every day.

question

Which of the following is not true about your telephone voice?

answer

answer by the second ring

question

Which is not an effective approach in the use of voice mail?

answer

Have your secretary leave a message.

question

When you have to leave a voice-mail message, you should

answer

give your name, phone number, and the reason for your call.

question

One way to avoid telephone tag is to

answer

schedule your calls when the person is likely to be available.

question

You need not turn off your cell phone or switch it to silent-alert mode when you are

answer

in an airline terminal.

question

The first thing you should do before calling a meeting is

answer

decide what you want to achieve.

question

Which of these factors is not necessary in planning a meeting?

answer

Keeping the agenda private until the meeting begins.

question

Which of these points is not true with respect to an agenda for a meeting?

answer

Prevents other topics from being discussed.

question

Why should you prepare an agenda even for informal meetings?

answer

It will help focus the attention of all participants.

question

When planning the logistics of a formal meeting, you should consider

answer

using a U-shaped setup so all participants can see each other.

question

The most commonly used room arrangement for formal meetings is

answer

rectangular

question

Minutes of a meeting include all these items except

answer

precise wording of motions.

question

Which is not a function of the leader of a meeting?

answer

ensuring that participants support their ideas with evidence

question

When you prepare minutes of a meeting, you should

answer

accurately summarize the discussions and decisions made.

question

After analyzing your audience, the correct sequence of the writing process would be

answer

planning, drafting, revising, formatting, proofreading.

question

All of the following influence the amount of time you devote to each step in the writing process except

answer

whether you need to perform all five writing steps.

question

Ask all of the following questions when performing an audience analysis except:

answer

What are the demographics of this audience?

question

A decision about content and writing style is based on all of the following except

answer

whether the message is front loaded.

question

In contrast to a message's general purpose, the specific purpose

answer

defines the specific information you can offer as persuasive evidence.

question

Which statement about primary and secondary audiences is not correct?

answer

The secondary audience approves or rejects the request presented in your message.

question

When you analyze your audience, you

answer

examine your credibility with the reader.

question

Which statement about analyzing the audience reaction is correct?

answer

If the reader is likely to oppose your ideas, supply additional evidence and supporting facts.

question

Which persuasion appeal is based on the reader's perception of the writer's credibility?

answer

ethos

question

The message, "To protect your most precious belongings, install Secure-All dead bolt locks," uses what type of appeal?

answer

pathos

question

Which form of persuasion is usually used in business communication?

answer

logical appeal based on fact

question

Use the direct approach with the audience if the initial reaction is likely to be

answer

positive

question

Suggestions for handling an anticipated negative response include all except

answer

avoid mentioning anticipated objections.

question

Which is not one of Aristotle's three sources of persuasion?

answer

chaos

question

Planning includes all of the following except

answer

revising for correctness.

question

Which component of the writing process serves as a yardstick for determining whether your message is successful?

answer

identifying the specific purpose

question

An example of a general purpose is

answer

to describe the benefits of the new insurance plan.

question

Which of the following statements about content is not correct?

answer

Start writing immediately and decide about content as you write.

question

Which of the following correctly describes the use of brainstorming?

answer

Strive for quantity of ideas, not quality of ideas.

question

Which step is not a part of the organization process?

answer

mind mapping ideas into step-by-step lists

question

Use an indirect approach of presenting information if the reaction expected is

answer

negative

question

Your success in the draft stage depends on

answer

he attention you gave to the planning stage.

question

Identify the correct statement about drafting.

answer

Writers should compose a first draft after letting their ideas flow.

question

Which of the following does not cause writer's block?

answer

producing too many ideas through brainstorming

question

All of the following about drafting a report are true except:

answer

Writing is craft. Rewriting is art.

question

An effective strategy for treating writer's block is to

answer

select an environment in which you can concentrate

question

When you use free writing, you are

answer

writing continuously for several minutes without stopping.

question

Thinking out loud can help you get through writer's block because you can

answer

sharpen and focus your ideas as you say them

question

Which statement about revising is correct?

answer

Wait to revise the message so you have some distance and can detect any weaknesses in logic.

question

When you modify a document to increase its effectiveness, you revise it for

answer

content, style, and correctness.

question

Revising for content includes all of the following except

answer

correcting punctuation errors.

question

Revising for style means

answer

checking the rhythm and flow of the sentences.

question

Writers typically revise in the following order:

answer

content, style, correctness.

question

Editing is the process of

answer

correcting errors in spelling, punctuation, and grammar.

question

Identify the correct statement regarding formatting.

answer

You will be more efficient if you use the same format every time you write the same type of document.

question

When formatting an e-mail message, do not include

answer

an inside address.

question

Because of technology, formatting is changing as writers

answer

use word processing programs to set margins and make other decisions during planning or drafting.

question

In most cases, you will use the same formatting for all

answer

memos sent to readers inside your organization.

question

One good reason to format documents according to accepted conventions is that

answer

readers will be distracted if information is not where they expect it to be.

question

Which of the following is not a reason to proofread every document you write?

answer

You can rely on a grammar checker to identify problems in your document

question

Which of the following is not true?

answer

There are universally accepted formats for business documents.

question

When you proofread a document, you are looking for all of the following except

answer

secondary errors.

question

You should proofread for content errors

answer

to determine if the document makes sense.

question

When checking for typographical errors, double-check all of the following except

answer

the use of direct or indirect organization.

question

Which of the following is not something you do when proofreading for format errors?

answer

Look for grammar, spelling, and word usage errors.

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