question

By following good business ____ we present a professional image and interact properly with others.

answer

Etiquette

question

The number one resume pet peeve recruiters in the U.S.A and Canada have is spelling errors, typos, and ______.

answer

Poor Grammar

question

The two common organizational patterns used for listing work experience on a resume are chronological and ______.

answer

Functional

question

In closing an application letter always ask for _______.

answer

Interview

question

According to a study reported in the book, executives said they form a positive impression of a job candidate within the first ____ of the interview.

answer

10 Minutes

question

Companies may use _____ interviews which present you with a problem to be solved.

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Case

question

A job candidate should always follow up with a ____ after a personal interview.

answer

Thank you note

question

______ interviews are based on the theory that past behavior predicts future performance..

answer

Behavioral

question

When the purpose of a message is to convey routine information and the reader will probably be interested in its contents we use the _____ organizational plan.

answer

Direct

question

Give an example of when you would send a good will message.

answer

Congratulations Thanks you Welcome Sympathy Recognition

question

The book lists 5 guidelines to use for good will messages to achieve their effect.

answer

Be Direct Be Sincere Be Prompt Be Specific Be Brief

question

For large companies that can afford them, ______ scan the web to monitor comments about the company.

answer

Aggregators

question

Recognition notes can make people feel more valued because most employees believes they don't receive enough ____ at work.

answer

Positive Feedback

question

The book lists 3 main examples of effective routine requests, name 1.

answer

Polite Request Statement Direct Question

question

When choosing an electronic communication method for routine messages use _____ for shorter, faster responses and e-mail for longer messages.

answer

Instant Messages

question

When responding to neutral customer feedback always close on a positive ___ note

answer

Friendly

question

For a business presentation, you should give your audience handouts before the presentation if the information you will be speaking on is _____.

answer

Complicated

question

For a ______ presentation the presenter reads directly from notes such as for a news conference.

answer

Scripted

question

The audience judges the speakers dress, posture, facial expressions, and voice qualities with the 1st _____ of the presentation.

answer

90 seconds

question

Strong _____ in your presentation can serve as an alternative engaging opening.

answer

Visuals

question

The book lists 4 main purposes of business presentations, name 1

answer

Report Explain Pursuade Motivate

question

______ make your slides more visually appealing and show your audience how concepts relate to each other

answer

Graphics

question

When giving an electronic presentation to an american audience, stand to the ____ side of the projector screen from the audiences point of view for easy visibility.

answer

Left

question

Throughout a presentation, you should maintain eye contact with a person for at least ___, or until you have completed a thought.

answer

?

question

The book lists 4 common bases for organizing finding in a report name on

answer

Time Quarteria Importance Location

question

The largest section of a report is the ______.

answer

Findings

question

For text-based reports _____ words is about the right length for the most heading.

answer

8

question

A condensed version of the body of the report is called _____ which is an optional part of the report.

answer

Abstract Executive Summary Synoposis

question

Background information would typically be found in the ______section of the report.

answer

Introduction

question

An optional report part that contains subliminal information or documents is called the ______.

answer

Appendix

question

Long reports with many headings and subheadings usually benefit from a ____.

answer

Table of Contents

question

The two types of headings used within reports are called generic and ____ headings.

answer

Talking

question

ESSAY QUESTION: List 3 times handouts may be distributed for a presentation and why you would choose to use each one of those times.

answer

Before- for complex information and contex During- to refer to specific material during presentation After- Keep audience focused on you

question

ESSAY QUESTION: Name the two times audience questions may be answered at a presentation and why you would use each one.

answer

Larger Audience- Q's at the end Smaller Audience- Throughout

question

ESSAY QUESTION: Name two of the six optional report parts and describe their content.

answer

Table of Contents- Headings, Subheadings, and page # References- Secondary sources

question

ESSAY QUESTION: List two of the four criteria for giving an appropriate business gift and explain what each one means

answer

Impersonal gift- gift that is appropriate for work and can be used Past Favors- used to thank someone for past favors, business, performance

question

ESSAY QUESTION: Discuss the differences in how the two organizational plans that may be used for writing a neutral or positive message are organized

answer

Direct- main idea first followed by explanation and detail Indirect- reasons before major idea

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