Business Communications Ch 1 & 2 – Flashcards
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Which of the following statements about today's business environments is most accurage?
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Many employees today no longer need an office; they can work anytime and anywhere.
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Robert frequently comments that he likes working independently because that's the American way -- and the American way is the best way!
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ethnocentrism
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Despite their popularity among teens, social networking sites such as Facebook and Twitter are rarely used in today's business world
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false
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Anything that disrupts the transmission of a message in the communication process is called noise
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true
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As a frontline employee, you can expect to have more managers in the workforce
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false
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An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is illustrating an example of
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stereotyping
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Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?
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use the metric system
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Communication
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is defined as "the transmission of information and meaning from one individual or group to another."
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Communication noise
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includes anything that disrupts the transmission of a message
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Joseph will be traveling to South America. Joseph can indicate everything in OK with his South American customers by using his thumb and forefinger to form a circle
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false
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Approximately how many words per minute do most North American's speak?
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125
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The United States is an example of a low-contest culture
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true
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The belief in the superiority of one's own culture is known as
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ethnocentrism
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Which of the following countries would likely view a business contract as a binding document?
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Germany
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Theresa will be working with Alex on a virtual team to develop a new marketing plan. Because they won't meet face to face, their work will be less dependent on good communication skills.
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false
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Operating a computer is an example of a "soft" skill
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false
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For international trade it is a good idea to learn and use the metric system
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true
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Bijan and his family place great emphasis on tradition, ceremony and social rules. Bijan is most likely a member of a low-context culture.
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false
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Amelia has made a conscious effort to become an active listening by shutting her computer down, turning off her cell phone and asking her assistant to hold all incoming calls when she conducts interviews. What technique is the using to imrove listening.
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Controlling her surroundings
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According to Edward T Hall, which spatial zone is the largest?
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public
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Both your personal appearance and the physical appearance of your business documents transmit immediate and important nonverbal messages
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true
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Nonverbal
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cues include eye contact, facial expression, body movements, space, time, territory, and appearance.
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On the job you are more likely to be taken seriously and promoted if you
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look and sound professional
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Peter must inform his employees that his company will need to let go of employees. Which word would be best
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layoff
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Cross-cultural communication can be improved by practicing tolerance and ethnocentrism
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false
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In the communication process, ___________________ means converting ideas into words or gestures that will convey meaning
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encoding
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A listener who nods her head and maintains eye contact with a speak is probably
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listening actively to what the speaker is saying
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Which conducting business with a customer from Italy, Zoe was careful. She noticed that the customer had a glazed expression and did not understand her. Zoe should
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graciously accept the blame for not making her meaning clear.
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Most communication is nonverbal
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true
