Business Communication Chapter 1 – Flashcards
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29) Which of the following is a disadvantage of the social communication model? A) It is hierarchical. B) The number of channels is limited in this model. C) The frequency of messages on this model is relatively low. D) It blurs the line between personal and professional lives. E) It is unidirectional.
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D
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30) Which of the following is a disadvantage of the social communication model? A) It is hierarchical. B) It is static. C) It can lead to information overload. D) The frequency of messages is relatively low. E) It is unidirectional.
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C
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31) Which of the following is a disadvantage of the social communication model? A) It is hierarchical. B) It is static. C) It is unidirectional. D) The frequency of messages is relatively low. E) It presents information security risks.
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E
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32) Which of the following is a disadvantage of the social communication model? A) It can cause distractions and hit productivity. B) It is static. C) It is hierarchical. D) The frequency of messages is relatively low. E) It is unidirectional.
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A
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75) According to the basic eight-step model of communication, the communication process starts with the sender producing a message in a transmittable medium.
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FALSE
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13) Which of the following is the last step in the basic eight-step communication model? A) The sender transmits the message through a channel. B) The audience receives the message. C) The receiver decodes the message. D) The receiver responds to the message E) The receiver provides feedback.
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E
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12) Which of the following is the first step in the basic eight-step communication model? A) The sender transmits the message through a channel. B) The sender produces the message in a medium. C) The sender has an idea. D) The sender writes the message. E) The sender organizes the message.
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C
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22) Business Communication 2.0 tends to be ________. A) resistive B) isolated C) dynamic D) structured E) unidirectional
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C
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27) Business Communication 2.0 tends to be ________. A) structured B) hierarchical C) unidirectional D) reactive E) intrusive
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D
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28) Business Communication 2.0 tends to be ________. A) amorphous B) hierarchical C) unidirectional D) structured E) intrusive
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A
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21) Which of the following is a tendency of Business Communication 2.0? A) resistive B) information hoarding C) planned D) unidirectional E) high message frequency
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E
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24) Which of the following is a tendency of Business Communication 2.0? A) unidirectional B) egalitarian C) resistive D) structured E) information hoarding
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B
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25) Which of the following is a tendency of Business Communication 2.0? A) lecture B) one to many C) influence D) control E) static
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C
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26) Which of the following is a tendency of Business Communication 2.0? A) permission B) hierarchical C) one to many D) control E) few channels
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A
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79) Business Communication 2.0 is bidirectional and tends to have high message frequency.
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TRUE
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63) ________—which involves inviting input from groups of people inside or outside the organization—gives companies access to a much wider range of ideas, solutions to problems, and insights into market trends. A) Ethnocentrism B) Crowdsourcing C) Applicant Tracking systems D) Speech synthesis E) Scaffolding
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B
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17) The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset. Which of the following scenarios best reflects this mindset? A) A company airs advertisements during the Super Bowl to raise its visibility. B) A company publishes a blog to keep customers informed of the company's activities. C) A company CEO uses Twitter to interact directly with individual employees. D) A company opens a Facebook account to connect with a younger audience. E) A company holds a townhall-style meeting to respond to employee concerns.
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A
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19) Which of the following is a tendency of Business Communication 1.0? A) reactive B) information hoarding C) permission D) information sharing E) high message frequency
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B
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78) The social communication model is primarily defined by a broadcasting or publishing mindset.
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FALSE
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48) Which of the following is true about communication challenges presented by cultural context? A) A person from a low-context culture is more likely to view a high-context person's work culture as being insensitive to group harmony. B) A person from a high-context culture is more likely to consider personal pledges more important than contracts. C) In a low-context culture, people are more likely to consider gestures and tone of voice when receiving a message. D) In a high-context culture, the rules of everyday life are stated explicitly. E) A person from a high-context culture is more likely to adhere strictly to the law.
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B
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66) In order to communicate effectively using technology, you should ________. A) subscribe to as many blog feeds and Twitter follows as you can B) become an expert in most technologies C) use technology to completely do away with face-to-face communication D) become familiar with the basic features and functions of the tools you use E) expand your social networks online to the maximum extent possible
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D
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54) Which of the following is a guideline for improving intercultural communication? A) Consider aspects like personal appearance when trying to judge a person. B) Do not tolerate ambiguity of any kind. C) Avoid using sources like travel guidebooks to learn about a culture. D) Always assume that others will think, believe, and behave as you do. E) Avoid ethnocentricity and stereotyping
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E
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65) In order to use communication technology effectively, you should NOT ________. A) use the powerful filtering and tagging capabilities of your system B) let technology overwhelm the communication process C) connect with people face-to-face frequently D) limit your presence on online social networks E) try to control the number and types of messages you receive
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B
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82) An ethical lapse involves choosing among alternatives that aren't clear-cut.
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FALSE
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13) Which of the following is the last step in the basic eight-step communication model? A) The sender transmits the message through a channel. B) The audience receives the message. C) The receiver decodes the message. D) The receiver responds to the message E) The receiver provides feedback.
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E
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44) In high-context cultures, ________. A) rules and expectations are spelt out through explicit statements B) the primary role of communication is to exchange information C) people rely less on cues to convey meaning D) the conveyed meaning is encoded into the message itself E) people rely more on circumstances surrounding the message to convey meaning
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E
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45) In high-context cultures, ________. A) people rely less on circumstances surrounding the message to convey meaning B) the primary role of communication is to build relationships C) people rely less on the explicit content of messages to convey meaning D) the conveyed meaning is encoded into the message itself E) people rely less on cues to convey meaning
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B
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11) Which of the following is true about communicating in today's business environment? A) It is important to recognize that it is not possible to communicate ethically when the choices are not crystal clear. B) Following accepted standards of grammar, spelling and other aspects of high-quality business writing are no longer relevant in today's technology-driven business environment. C) Constructing compelling narratives—telling stories—is obsolete in today's fast-paced business environment. D) Adapting your messages and communication styles to specific audiences is crucial to business communication today. E) It is now an accepted fact that business communication skills are largely innate and cannot be learnt.
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D
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73) The ability to follow accepted standards of grammar, spelling, and other aspects of high-quality writing and speaking is a skill employers expect of you today.
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TRUE
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60) Which of the following is an effective tip for speaking with multilingual audiences? A) Ask questions like "Is this too difficult for you?" to ensure understanding. B) Adapt your conversation style to the other person's. C) Make multiple points at a time. D) Don't repeat your points. E) Look for nods and smiles to ensure your audience is understanding your message.
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B
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61) Which of the following is an effective tip for speaking with multilingual audiences? A) Ask questions like "Is this too difficult for you?" to ensure understanding. B) Look for nods and smiles to know if your audience is understanding your message. C) Make multiple points at a time. D) Don't repeat your points. E) Learn important phrases in your audiences language.
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E
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62) Which of the following is a tip for speaking with multilingual audiences? A) Ask questions like "Is this too difficult for you?" to ensure understanding. B) Don't repeat your points. C) Make multiple points at a time. D) Do not assume the audience's smiles and nods to be a sign that they understood your point. E) Avoid checking frequently for comprehension.
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D
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85) In high-context cultures the rules of everyday life are stated explicitly.
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FALSE
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17) The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset. Which of the following scenarios best reflects this mindset? A) A company airs advertisements during the Super Bowl to raise its visibility. B) A company publishes a blog to keep customers informed of the company's activities. C) A company CEO uses Twitter to interact directly with individual employees. D) A company opens a Facebook account to connect with a younger audience. E) A company holds a townhall-style meeting to respond to employee concerns.
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A
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9) To be effective, business messages should ________. A) generate a specific response from a specific audience B) adopt an informal tone C) use abstract words that lend themselves to interpretation D) not make arguments or recommendations E) never contain opinions
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A
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16) Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel? A) A telephone is a medium, while a voice message is a channel. B) A cell phone is a medium, while a text message is a channel. C) A shipping company is a medium, while a printed report is a channel. D) A podcast is a medium, while an intranet is a channel. E) The Internet is a medium, while a Twitter tweet is a channel.
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D
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49) One aspect that is common across cultures is that ________. A) the percentage of management roles held by men and women are roughly equal B) age earns respect and increasing power and freedom C) nonverbal signs like gestures or facial expressions are interpreted the same way D) men and women tend to have slightly different communication styles E) age is often associated with declining powers and a loss of respect and authority
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D
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52) Which of the following is a guideline for improving intercultural communication? A) Consider aspects like personal appearance when trying to judge a person. B) Avoid using sources like travel guidebooks to learn about a culture. C) Recognize your own cultural biases. D) Always assume that others will think, believe, and behave as you do. E) Do not tolerate ambiguity of any kind.
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C
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51) Assigning a wide range of generalized—and often inaccurate—attributes to an individual on the basis of membership in a particular group, without considering the individual's unique characteristics is referred to as ________. A) ethical lapse B) cultural competency C) profiling D) cognitive dissonance E) stereotyping
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E
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84) Ensuring ethical business communication requires three elements: ethical individuals, ethical company leadership, and the appropriate policies and structures to support ethical decision making.
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TRUE
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76) The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.
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TRUE
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68) In order to communicate effectively using technology, you should ________. A) guard against information overload B) always activate visual alerts for incoming messages C) use technology to completely do away with face-to-face communication D) use blog feeds and Twitter follows to the maximum extent possible E) expand your social networks online to the maximum extent possible
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A
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80) The social communication model includes information overload, information security risks, and the need to monitor and respond to numerous conversational threads.
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TRUE
