question

David is willing to put in his time at work, but he exhibits no passion or no energy for what he does.

answer

Not engaged

question

Lucy is passionate and enthusiastic about her work. She is eager to go the extra mile.

answer

Actively engaged

question

Don is sometime willing to go the "extra mile," but generally comes to work to do what needs to be done and to go home

answer

Not engaged

question

Jane frequently refuses to do work that "is not her job."

answer

Actively disengaged

question

Research has shown that the best way to encourage ethical behavior is to create an organizational culture that is built to enhance employee engagement.

answer

True

question

Managers play a limited role in increasing employee engagement and building an ethical culture.

answer

False

question

One of a manager's most important responsibilities is to bring good people into the organization.

answer

True

question

According to a survey of executives, most respondents would rather lie to employees about performance than confront them about performance problems

answer

True

question

Those who survive company layoffs rarely exhibit negative behaviors (such as decreased productivity or low morale).

answer

False

question

People do not want to believe that the world operates on the principles of fairness.

answer

False

question

The intention of most dress codes is to restrict individuality and project the company image.

answer

False

question

The best way to ensure that you are not going to be asked to compromise your values is to clearly communicate what people can expect from you.

answer

True

question

Actively engaged employees help an organization by keeping turnover and absenteeism low, while promoting higher customer loyalty.

answer

True

question

Performance evaluations have little effect on employee performance so evaluating employee performance once every 18 months is sufficient.

answer

False

question

Honest feedback is a two edge sword. Telling employees truthfully how they are performing alienates the strong performers and has a negative effect on the organization's culture.

answer

False

question

Turkey farming is the fine art of placing poor performers alongside strong performers so that the organization benefits.

answer

False

question

Discipline is important to ensure worker productivity, set standards of acceptable behaviors, and meet the requirements of the U. S. Sentencing Guidelines.

answer

True

question

To make it easy to terminate a subordinate, ensure that you are being fair, that you deliver the news in a way that is aligned with your organization's values, and allow the employee to maintain his personal dignity

answer

True

question

The Equal Employment Opportunity Commission (EEOC) received more than 93,000 workplace discrimination complaints in 2009, and monetary relief for victims totaled more than $376 million.

answer

True

question

Employees who perceive that they have been unfairly treated are less satisfied, less likely to go the extra mile, and more likely to steal from the organization.

answer

True

question

Compliments are just that, compliments, and employees too sensitive to accept them should receive sensitivity training.

answer

False

question

Managers earn their subordinates' credibility and respect by setting clear standards, deliberately communicating those standards, and insisting that all adhere to the standards.

answer

True

question

According to management experts, "Management by walking around" is passé in the Internet age where managers can easily communicate with employees using technology.

answer

False

question

If your manager asks you to betray your ethical standards, respond politely but firmly that you will not compromise your standards.

answer

True

question

Framing business decisions in ethical terms goes a long way toward increasing moral awareness, communicating your standards, and emphasizing the importance of ethical behavior.

answer

True

question

Which of the following is false?

answer

Actively disengaged employees have lower turnover and absenteeism.

question

This driver of engagement, __________, refers to the fact that employees should understand the company's strategic direction and how their individual efforts play a role in the company's revenue-generating enterprise.

answer

Line of sight

question

Federal law prohibits discrimination against individuals with specific characteristics. Which of the following characteristics is not on that list (i.e. not protected under Federal law)?

answer

Mental ability

question

As a manager of ABC Corporation, you are in a tough situation. You must send an employee to work with your new client in Europe and Sam is clearly the most qualified candidate. However, ABC Corporation is located in an area where several people of Sam's race have been violently attacked. You must choose to send Sam or Tonya. What should you do?

answer

Ask Sam if he wants to go to Europe and discuss the situation.

question

Continuous performance evaluation is categorized under which of the four drivers of employee engagement?

answer

Rewards and recognition

question

Which of the following is not an effective way to discipline employees?

answer

Discipline should be consistent with what other employees at the same level or position received.

question

You are a manager forced to layoff certain employees. What is the primary objective that should guide your treatment of these individuals?

answer

To allow the terminated employee to maintain personal dignity.

question

One of the higher performing employees in your group has recently had family troubles. These personal issues caused him to be less flexible with his work schedule. For example, he has come in late some mornings and missed several late afternoon meetings. However, he continues to be productive when he is at work. As his manager, what should you do?

answer

Institute flexible work hours for all employees in your group and arrange meetings when everyone can be available.

question

Because of a family emergency, John was unable to complete a report for his boss. Instead, he asks a coworker to finish it for him and in the morning, John tells his boss that he did the report. Is there anything wrong with John's action?

answer

Yes, because John told a lie to his boss and put his reputation on the line.

question

Because of a family emergency, John was unable to complete a report for his boss. Instead, he asks a coworker to finish it for him and in the morning, John tells his boss that he did the report. Is there anything wrong with John's action?

answer

Yes, because John told a lie to his boss and put his reputation on the line.

question

Because of a family emergency, John was unable to complete a report for his boss. Instead, he asks a coworker to finish it for him and in the morning, John tells his boss that he did the report. Is there anything wrong with John's action?

answer

Yes, because John told a lie to his boss and put his reputation on the line.

Business and Society Chapter 8 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards