Business and professional communication: Chapter 5 – Flashcards

26 test answers

Unlock all answers in this set

Unlock answers 26
question
personality trait
answer
any distinguishable, relatively enduring way in which one individual differs from another
question
communication trait
answer
a label used to describe a person's communication behaviors
question
willingness to communicate (WTC)
answer
an individual's natural tendency to initiate communication with others
question
communication apprehension (CA)
answer
fear or anxiety associated with ongoing or anticipated communication with another person or persons
question
argumentativeness
answer
a tendency to advocate strongly for ones own position on an issue and criticize the positions of other people
Unlock the answer
question
feed-forward messages
answer
messages that inform others of how to process information from you
Unlock the answer
question
culture
answer
a learned system of knowledge, behavior, attitudes, beliefs, values and norms that is shared by a group of people
Unlock the answer
question
cultural context
answer
the nonverbal cues related to culture that surround and give meaning to messages
Unlock the answer
question
high-context cultures
answer
cultures in which nonverbal cues are extremely important in interpreting messages
Unlock the answer
question
low-context cultures
answer
cultures in which people rely more on explicit language and words and use fewer contextual cues to send and interpret information
Unlock the answer
question
individualistic cultures
answer
cultures whose members value individual interests over group interests
Unlock the answer
question
collectivistic cultures
answer
cultures whose members value group or community interests over individual interests
Unlock the answer
question
decentralized power cultures
answer
cultures in which people value a broad distribution of power; the power belongs to the people, or the many, not to one person or group
Unlock the answer
question
centralized power cultures
answer
cultures that value a more concentrated or narrow distribution of power; power is held by one person or a select few
Unlock the answer
question
uncertainty avoidance
answer
a measure of how accepting a culture is of a lack of predictability
Unlock the answer
question
masculine cultures
answer
cultures in which people have a task orientation and tend to value achievement, heroism, material wealth and more traditional roles for men and women
Unlock the answer
question
Feminine cultures
answer
cultures in which people have more of a social orientation and tend to value caring, sensitivity and enhancing quality of life
Unlock the answer
question
Sex
answer
biological characteristics present from birth that identify an individual as male or femal
Unlock the answer
question
gender
answer
the cultural and psychological characteristics that are associated with biological sex
Unlock the answer
question
content dimension
answer
the communication dimension that focuses on what is said; the verbal messages
Unlock the answer
question
relational dimension
answer
the communication dimension that focuses on how a message is said; the nonverbal message
Unlock the answer
question
powerful language
answer
language that stereotypically masculine: direct, assertive, task-oriented, and focused on the content of a message
Unlock the answer
question
powerless language
answer
language that is stereotypically feminine: indirect and focused more on the quality of a relationship that on the information being exchanged
Unlock the answer
question
conversational rituals
answer
learned, routine scripts that people use when talking and responding to others
Unlock the answer
question
rapport talk
answer
talk focused on sharing information about relationships
Unlock the answer
question
report talk
answer
talk focused on sharing practical or statistical information
Unlock the answer
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New