BUSG 204 Chapter 5 – Flashcards
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Skillful writers use transitional elements to
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connect ideas and show the relationships between them.
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When a writer needs to send a long document that might be accessed by the receiver on a mobile device, the writer should
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send a short executive summary that can be read on a mobile device, with the longer document accessible on a PC.
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Using humor in business messages is
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usually not effective, and is always inappropriate for formal and intercultural messages.
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When you begin to write your first draft of a message,
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be as creative as possible.
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When you are criticizing or correcting, it is best to
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focus on what the audience members can do to improve.
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Use ________ to avoid categorizing or stigmatizing people based on their gender, race, ethnicity, age, level of ability, or other personal characteristics.
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bias-free language
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A complex sentence consists of
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one main thought and one or more subordinate thoughts.
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The best way to convey the "you" attitude is to express your message in terms of
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the needs and interests of your audience.
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Breaking ideas down into specific categories uses ________ to develop a paragraph.
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classification
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If your workplace writing contains grammar errors and word choice mistakes, your readers will
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question your professionalism.
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Skillful writers use transitional elements to
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connect ideas and show the relationships between them.
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To emphasize a dependent clause, it is better to place it at the end of a sentence rather than in the middle.
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T
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It is best to limit your use of the word "you" in business messages if
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it will make your message sound overly authoritative or accusing.
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Audience responses to your messages depend heavily on your ________, a measure of your believability based on how reliable you are and how much trust you evoke in others.
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credibility
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"Insurance premiums have increased, and cost-of-living raises have not kept up" is a
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compound sentence.
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All of the following except ________ will help you compose effective mobile messages.
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saving space by presenting the message in one long paragraph
