BUSA 2115 Ch 9 Quiz – Flashcards
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_____ is an employee's attitude toward his or her job, employer, and colleagues.
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Morale
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In an organization, high morale contributes to _____.
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employee loyalty
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Poor morale among employees is likely to result in _____.
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high turnover
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Which of the following is an example of an intrinsic reward?
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Satisfaction for having contributed to the society
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The classical theory of motivation suggests that _____ is the sole motivator for workers.
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money
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Frederick W. Taylor developed the _____, under which employees were paid a certain amount for each unit they produced.
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piece-rate system
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To improve productivity of employees, Frederick Taylor suggested that:
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managers should break down each job into its component tasks.
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The _____ marked the beginning of a concern for human relations in the workplace.
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Hawthorne experiments
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According to Maslow's hierarchy of needs, the need to protect oneself from physical and economic harm is related to _____.
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security needs
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According to Maslow's hierarchy of needs, a person who buys a smoke alarm is motivated to do so in an attempt to fulfill his or her _____.
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security needs
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Under Maslow's hierarchy, _____ are not easily satisfied because they do not always provide tangible evidence of success.
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esteem needs
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According to Maslow, self-actualization needs:
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is the need to be the best one can be.
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According to Herzberg's two-factor theory, the presence of _____ does not necessarily motivate employees to excel, but its absence may be a potential source of dissatisfaction and high turnover.
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job security
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According to Herzberg's two-factor theory, _____ include adequate wages, working conditions, and job security.
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hygiene factors
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Which of the following needs in Maslow's hierarchy are similar to the motivational factors in Herzberg's two-factor theory?
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Maslow's esteem needs
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According to managers who adopt McGregor's Theory X, _____.
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the average worker will avoid work when possible
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Jake, a manager at Black Inc., follows McGregor's Theory X style of management. He is likely to assume that:
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the average worker prefers to be directed.
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Managers who adopt McGregor's Theory X assume that:
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the average worker wants security.
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The assumption that expenditure of physical and mental effort in work is as natural as play or rest is associated with:
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McGregor's Theory Y.
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Sandra, a manager at GL Inc., follows McGregor's Theory Y style of management. She is likely to assume that workers:
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will exercise self-direction and self-control to achieve objectives to which they are committed.
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Which of the following management styles emphasizes moderate amount of specialization, allowing a worker to learn all aspects of an organization?
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theory Z
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In a Theory Z organization, _____.
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employment is long term
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Ruth, a manager at 4Palm Corp., provides her subordinates plenty of opportunities to grow and be recognized at their job by allowing them to take on challenging tasks. Which of the following strategies is Ruth using to motivate her subordinates?
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Job enrichment
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_____ is a management philosophy that stresses employee participation in all aspects of company decision making.
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theory Z
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Which of the following management styles emphasizes moderate amount of specialization, allowing a worker to learn all aspects of an organization?
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FlexTime
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According to _____, employees assess their contribution to an organization against the rewards offered by the organization.
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Equity theory
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Jim, the production head at a manufacturing firm, moves employees from one job to another to relieve them from boredom caused by job specialization. Which of the following strategies is Jim using to motivate his employees?
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Job Rotation
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According to _____, if a person believes that he or she is not likely to get a promotion at work, he or she may not be motivated to try and get it.
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expectancy theory
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Kelly, a manager at an accounting firm, reprimands her subordinates each time they are late to work. Thus, Kelly is using:
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a behavior modification strategy.
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Allan believes that if a person wants something and has a reason to be optimistic, he or she will be strongly motivated. Allan's belief is most closely related to_____.
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expectancy theory
