Bus Com 5&9 test – Flashcards
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What is the current advice on the use of a greeting on business e-mail?
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Begin with a greeting to provide a visual cue and to show friendliness
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Which of these is the best recommendation for business communicators using e-mail?
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d. Edit your text for readability and proofread for typos or unwanted auto-corrections.
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Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?
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c. Please Attend Staff Meeting August 15
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All of the following statements about social networking are accurate except
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a. only teenagers use social networking sites to communicate with others.
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All of the following are reasons businesses use wikis except
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b. to improve the brand image of a company.
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Yer's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?
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c. Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages.
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You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?
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a. Make the blog part of your overall effort to communicate information regarding the business's emergency.
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Companies use blogs for all of the following reasons except
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a. conducting job interviews.
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All of the following are reasons businesses use social networking except
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b. to avoid legal challenges and issues.
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A wiki
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a. is a Web-based tool that uses collaborative software to allow multiple users to create, access, and modify documents.
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Podcasts and wikis are part of the new user-centered virtual environment called
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c. Web 2.0.
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Which of the following is the best title for a blog?
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Five Ways to Get Your Résumé Read
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Instant messaging and texting
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a. provide "presence functionality," allowing coworkers to locate each other online, which saves time tracking someone down who is out of the office.
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Which of the following statements about texting in the workplace is most accurate?
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c. Text messaging is replacing e-mail for short internal communication.
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An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a
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c. closing thought.
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Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?
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a. Establish boundaries, and don't share information online that you wouldn't share openly in the office.
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Which of the following is the most appropriate closing for an e-mail message or memo?
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a. Please submit your report by August 1 so that the information can be presented at the seminar.
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When writing or responding to a blog, you should
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a. correct any errors in your grammar, spelling, and mechanics.
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The biggest advantage of business blogs is that they
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b. have the potential to reach a vast, far-flung audience.
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Instant messaging and text messaging are advantageous for all of the following reasons except
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b. guaranteed privacy.
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Which of the following is not a social networking site?
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d. Firefox
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Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?
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a. A new procedure for submitting work hours will go into effect on April 1.
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Which of the following statements best describes use of social networks by businesses today?
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a. Companies struggle with finding the right balance between permitting access to the Web and protecting security as well as ensuring productivity.
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Which of the following statements about communication in today's workplace is most accurate?
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c. Individuals are using more mobile electronic devices to communicate with others.
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All of the following are reasons memos are used to send internal messages except
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speed
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What advice should you follow when using down-editing to reply to an e-mail message?
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c. Delete the sender's message header, signature, and all unnecessary parts.
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Seng must inform his staff about the new process for accessing the company's intranet from remote locations. What communication channel should Seng use to convey this information?
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Memo
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Blogs are most similar to
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c. journal entries.
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Businesses use social networking to
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c. All answer choices demonstrate how businesses use social networks.
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Which of the following situations is most appropriate for sending an e-mail message?
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a. Chris must send the monthly sales data to his department.
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Which of the following statements about instant messaging in the workplace is most accurate?
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b. Instant messaging allows people to share information immediately and make decisions quickly.
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Crowdsourcing is
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d. the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.
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Eyasu must create a corporate blog. Which of the following should he use in his blog?
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b. Eyasu should use all these techniques in his blog.
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What is the best advice when preparing a memo as an e-mail attachment?
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c. Include the date, sender's name, receiver's name, and subject line on the memo.
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The opening of a blog should
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c. identify a need and propose to solve the problem.
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How do companies use wikis?
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c. Global companies share information between headquarters and satellite offices.
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To correctly format a hard-copy interoffice memorandum, which of the following is not a guideline you should follow?
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c. Justify the right margin.
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One advantage of a wiki is that it
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a. eliminates the problem of document version confusion.
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Which statement about the use of e-mail in today's workplace is most accurate?
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d. Most messages in today's workplace are sent by e-mail.
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Which of the following is the best advice for writing the body of an e-mail message?
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a. Use numbered or bulleted lists when appropriate.
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Most e-mail messages and memos
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c. have nonsensitive topics and begin directly.
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Businesses have embraced podcasts for audio and video messages because podcasts
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d. do not require a live presence, yet offer a friendly human face.
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Which of the following is the best tip for replying to e-mail messages?
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c. If you can't reply immediately, acknowledge receipt of the message and tell the sender when you'll be able to reply.
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Why do some employers forbid employees to use instant messaging (IM) and texting?
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c. Some employers consider IM and texting distractions.
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The final element of an e-mail message should be
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a. your name and full contact information.
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Podcasts are used by
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d. News organizations and media outlets, educational institutions, and businesses all use podcasts to deliver information.
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News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?
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c. Podcasts
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Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and
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d. may become evidence in court.
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Tara is starting a new job that will allow her to use text messaging. What advice should she follow?
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a. Identify herself when texting a new contact.
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Which of the following is not a guide word used in e-mail messages and memos?
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RESPONSE
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Which of the following constructions uses the best writing style for an informal report?
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d. We're pleased to announce the selection of Peck Builders as general contractor for our new office complex.
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To help you clarify a report problem, you should write a
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d. problem statement.
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You are writing a short informal report that you will send to one of your customers. Which format would be most appropriate?
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b. Letter format
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A summary should condense a report or article by what percentage?
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c. 85 to 90 percent
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You work for a development firm and must explain to a customer the results of a year-long study of potential sites for new stores. In what format should you develop this report?
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b. Manuscript format
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Headings that provide specific information about the content of a report section are called
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d. talking headings.
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You are an inventory specialist for a retail store. Your boss has asked you to compile a year-end report listing the merchandise sold each month through the company's website. In what format should you present this data?
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c. Preprinted form
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One of the most important steps in writing an informal report is that of
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a. gathering information.
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Primary data
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b. come from firsthand experience and observation.
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Your department needs a new copier, and your job is to research the options. Based on your research, you have selected an all-in-one machine that you believe will be cost effective and will perform well. What kind of report would you write to present your findings?
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a. Justification/recommendation report
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Which of the following situations might require a progress report?
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c. The work of a committee preparing for an open house when a new wing of a hospital is completed
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A record of the proceedings of a meeting is called
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b. the minutes.
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Many business writers begin their report research by
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c. visiting company records and files.
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Headings that show the sections of a report are called
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d. functional headings.
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Reports that describe periodic, recurring activities or situational, nonrecurring events are
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d. informational reports.
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When you receive an assignment to write a report, you should begin the report-writing process by
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a. analyzing or determining the purpose.
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Thomas is in charge of taking formal minutes during an Institute of Internal Auditors chapter meeting. Which of the following is the best advice for him to follow as he prepares these minutes?
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a. Record voting results and actions taken.
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Which of the following is a talking heading?
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c. Projected Cost Savings for IT Outsourcing
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Which of the following is the best statement of purpose for a report?
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c. Establish a wellness incentive program for all employees.
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When you organize an informational report directly, in what order should the ideas be presented?
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d. Introduction/background, facts/findings, and summary
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Kendra just attended a sales conference in Baltimore. She must now write a report summarizing her conference. What advice should she follow?
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d. Begin her report by identifying the event.
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Which of the following should be included in a feasibility report?
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d. All answer choices should be included in a feasibility report.
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An informal writing style includes
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d. contractions (for example, wouldn't, don't, they're).
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As chairperson of a customer service task force, you must update management on your team's progress. What kind of report will you write?
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b. Progress report
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The direct strategy of organization is appropriate for a business report when readers
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b. are informed.
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What kind of report condenses the primary ideas from a book, report, article, website, meeting, or convention?
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c. Summary
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Your current assignment is to condense a 200-page government policy report on oil drilling in Alaska into a shorter report for Sierra Club members to read. What kind of informational report would you most likely write?
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a. Summary
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Reports that present data without analysis or recommendations are
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d. informational reports.
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Which of the following sentences demonstrates active-voice verbs?
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a. Research indicates a correlation between strong writing skills and promotions.
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Yardstick reports
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b. examine problems with two or more solutions against set criteria.
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What type of research source provides the best firsthand information?
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Interviews
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The format of a report depends primarily on
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b. its length, topic, audience, and purpose.
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Progress reports should include
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d. A progress report should include all these elements.
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The indirect strategy of organization is appropriate for a business report when readers
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b. must be persuaded.
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Which of the following is most likely to be written as an informational report?
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b. A summary of information presented at a recent conference for technical writers
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Your company currently processes its payroll internally but is considering the use of an external accounting firm. You are in charge of determining whether your company should proceed with this plan. What kind of report would you most likely write?
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a. Feasibility report
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Which statement about digital slide decks is most accurate?
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c. All answer choices are accurate statements about digital slide decks.
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Which of the following reports is an example of an analytical report?
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a. A report recommending an antiterrorism security system for mass transit
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You are writing a short informal report that will stay inside your organization. Which format would be most appropriate?
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c. Memo or e-mail format
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The purpose of most business reports is to
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d. All answer choices provide purposes for business reports.
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Katherine must use headings in a report. What should she do to make sure that her headings are effective?
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a. Include at least one heading per report page.
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Reports that provide data or findings, analyses, and conclusions are
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d. analytical reports.
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Which of the following statements about reports in today's business environment is most accurate?
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c. All answer choices reflect accurate statements about reports in today's business environment.
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In what order should you organize your ideas when you believe your audience will be agreeable to the suggestions in your justification/recommendation report?
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b. Identify the problem or need, announce the recommendation, explain the recommendation, and provide necessary action.
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A report that gives status updates on a current project is called
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c. a progress report.
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How do informational reports and analytical reports differ?
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b. Informational reports emphasize facts; analytical reports emphasize reasoning and conclusions.
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When you organize an analytical report indirectly, in what order should the ideas be presented?
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a. Introduction/problem, facts/findings, discussion/analysis, and conclusions/recommendations
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The purpose of a justification/recommendation report is to
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c. justify or recommend actions.
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Which of the following is the best advice to follow when writing a summary?
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d. State the main idea or purpose as well as the source of the document being summarized.
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Most informational reports are written
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d. for a neutral or receptive audience.
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Most informational reports are written
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d. for a neutral or receptive audience.
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Most informational reports are written
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d. for a neutral or receptive audience.
