Bus 271 final schafer – Flashcards
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Which of the following is not a purpose for a business report? a. to convey information b. to answer questions c. to increase production d. to solve problems
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C
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Which of the following reports is an example of an informational report? a. a report that tries to convince the board of directors to offer on-site child care b. a report that presents possible solutions to solve a company's turnover problem c. a report that shows a manufacturing firm has complied with environmental regulations d. a memo report that provides two alternatives to the company's order processing system and tries to persuade management to adopt the best one.
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c.
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Tania will be writing an analytical report that discusses 3 potential new locations for her company. She wants to follow the indirect strategy. How should she organize the report? a. intro/background, facts/findings, summary b. intro/problem, facts/findings, conclusions/reccomendations c. conclusion/reccomendations, intro/problem, facts/findings d. intro/background, discussion/analysis, summary
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b.
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The 1st step in writing a report is to ____. a. compose the 1st draft b. analyze the problem and purpose c. implement your research strategy d. prepare a work plan
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b.
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Which question should you ask to anticipate your audience? a. what do my readers need to know about this topic? b. in what format should I present my findings? c. Should my report be analytical or informational in nature? d. what sources should I consult to determine the significance and scope of the problem?
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a.
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A good work plan for a business research project should include a statement of the problem, a statement of purpose, a tentative outline, a work schedule, and a ___. a. detailed budget b. list of visual aids c. list of all primary and secondary resources d. research strategy
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d.
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nearly every written report should begin with _____. a. a review of secondary data b. personal observation c. a scientific investigation d. a study of primary data
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a.
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Web sources should be evaluated for their authority, content, accuracy, and currency. What questions should you ask to determine the currency of a web source? a. are there errors in spelling, grammar, or usage? b. who published the source? c. who is the intended audience based on content, tone, and style? d. what is the date of the web source?
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d.
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Which of the following is the best advice for searching the Web? a. omit articles and prepositions b. use verbs as search verbs and limit your search to 1 or 2 words c. choose your favorite search tool to use exclusively d. use uppercase letters for all searches
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a.
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what is the best question to include in a mail survey? a. what benefits do you think a flat rate income tax will offer? b. why are you in favor of a flat rate income tax? c. do you approve of a flat rate income tax? d. what do you think of a flat rate income tax?
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c
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all of these are reasons for documenting report data except ___. a. to strengthen your argument b. to demonstrate your command of the english language c. to protect yourself against charges of plagiarism d. to save time
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b
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to help you paraphrase effectively, which of the following should you practice? a. use the same grammatical structure as the original document b. use synonyms periodically to replace some of the words in the original document c. scan the original to get a quick understanding d. write your own version of the original document without looking at it.
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d
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what is the most frequently used graphic in a report? a. table b. flowchart c. line chart d. pie chart
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a
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a ____ is especially effective in comparing related items, illustrating changes in data over time and showing segments as a part of the whole a. table b. pie chart c. line chart d. bar chart
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d
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what is the best advice to follow when incorporating graphics within the body of a report? a. use lost of color and decorations to demonstrate your artistic flair b. avoid citing any sources of graphics within a report because this information will be included at the end. c. introduce the graphic d. incorporate at least 6 graphics within a report to break up text and provide visual relief
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c
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based on their function, business reports usually fall into 1 of 2 categories: informational or analytical
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true
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analytical and informational reports are always written using a letter format
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false
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whether preparing an analytical or informational report, you do not need to prepare a purpose statement
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false
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anticipating the audience helps the writers determine how much background material to include, how much detail to add, and what method of organization and presentation to follow
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true
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secondary data result from firsthand experience and observation
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false
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as a writer of business reports you will probably begin your secondary research with electronic resources
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true
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plagiarism is the act of using another's ideas without proper documentation
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true
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as long as you paraphrase the information you find during research, you don't have to give credit to the original source
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false
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incorporating graphics within a report can clarify data
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true
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the major advantage of line charts is that they show changes over time, thus indicating trends
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true
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a ____ is a web based presentation, lecture, workshop, or seminar that is transmitted digitally, with or without video
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webinar
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the most important part of a presentation is ____. a. using supporting material b. incorporating effective visual aids c. crafting an effective introduction d. knowing your purpose
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d
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members of a ____ audience have short attention spans and may attend a presentation against their will. a. uninterested b. friendly c. neutral d. hostile
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a
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at the beginning of his oral presentation, grant uses a quote from abraham lincoln. grant is attempting to ___. a. preview the main points of his presentation b. establish credibility with his audience c. identify himself to his audience d. capture his audience's attention
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d
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Melanie will be giving a presentation that outlines 6 reasons her company should change its inventory method. what organizational strategy would work best? a. geography/space b. best case/worst care c. chronology d. importance
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d
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when developing a multimedia presentation using powerpoint, what is the maximum number of bullets you should generally use per slide?
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6
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every powerpoint slide should generate interest, highlight points, introduce or review key points, provide a transition, or _____. a. include at least 3 animation effects b. demonstrate your mastery of the software c. include a graphic d. illustrate and simplify complex ideas
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d
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The best delivery technique for a presentation is to ___. a. read from a manuscript or from preplanned notes b. memorize the presentation c. deliver it extemporaneously d. ad lib the presentation by developing and presenting the ideas as you think of them
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c The best plan, by far, is to deliver a presentation extemporaneously, which means speaking freely, generally without notes, after preparing and rehearsing.
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To stay in control during your talk, to build credibility, and to engage your audience, which of these guidelines should you follow? a. present your first sentence from memory b. begin talking the moment you approach the audience c. include anecdotes or digressions that occur to you on the spot d. remain behind the podium throughout the presentation
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a
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Sonia wants to provide her audience with copies of her powerpoint slides to use for future reference. the best time to distribute her handouts is ____. a. during her presentation b. after she finishes her presentation c. right before her conclusion d. before her presentation begins
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b
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an effective technique for making a presentation to a cross cultural audience is to _____. a. break the presentation into short, discrete segments and to encourage discussion after each topic b. present ideas quickly using longer sentences c. incorporate lots of humor to make the audience feel at ease d. always deliver it using the direct strategy, making sure the main idea is delivered up front
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a
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which statement is most accurate about team based written and oral presentations? a. teams should begin by collecting information b. teams should make meetings a top priority c. teams should avoid conflict d. teams should avoid determining a leader
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b
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which statement about slide decks is most accurate? a. they contain all text b. they contain less text than slides in a presentation c. they can deliver data, findings, and proposals to receivers who may not be able to attend a meeting and who find them easier to read and comprehend than reports d. they should (like powerpoint slides) follow the 6x6 rule
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c
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when placing a telephone call, which of these guidelines should you follow? a. "wing" your discussion to sound more human b. give a brief explanation of your reason for calling c. avoid smiling because the other person can't see you d. let the other person end the call
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b
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lisa is beginning a new position. what advice should she follow when using her smartphone to receive and to make phone calls? a. answer her phone each time it rings so that she can avoid telephone tag b. avoid conversations in public areas c. speak louder to ensure that her receiver can hear her d. select a unique ringtone such as her favorite rap song to demonstrate her individiuality
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b
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every presentation should focus on audience benefits
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true
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the 2 most powerful keys to audience comprehension are good organization and intentional repitition
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true
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the body of a short presentation (20 or less minutes) should focus on 5-7 main points
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false
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an oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement
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true
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you should add animation features to a multimedia presentation only if doing so helps convey your message or adds interest to the content
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true
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nearly everyone, even experienced speakers, has some degree of stage fright before speaking
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true
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when you make a mistake during a presentation, apologize to your audience
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false
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most nonnative english speakers understand written text much better than they comprehend spoken english
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true
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when a group or team begins to work together on a document or presentation, the group's first action should be assigning tasks and establishing deadlines for team members
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false
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when answering a telephone call for a coworker, it is better to say "she's away from her desk right now" or "he's out of the office" rather than to report the colleague's exact whereabouts
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true
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which statement regarding proposals is most accurate? a. proposals are always intended for internal audiences b. proposals are always formal c. proposals are written offers to solve problems, provide services, or sell equipment d. proposals are always unsolicited
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c
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the background section of an informal proposal should ___. a. request approval b. highlight the writer's qualifications c. discuss your plan for solving the problem d. identify the problem
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d
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formal proposals differ from informal proposals in ___. a. style b. size and format c. language use d. tone
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b
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what statement about a letter of transmittal for a formal proposal is most accurate? a. it is an informational document b. it should be addressed to all recipients of the proposal c. it should briefly present the major features and benefits of the proposal d. a letter of transmittal should be included within an appendix to a formal proposal
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c
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a ___ is a formal proposal submitted to a government or civilian organization that explains a project, outlines its budget, and requests money
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grant proposal
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what statement about a business plan is most accurate? a. it is always an internal document seen only by company personnel b. it represents a "wishlist" for start up companies c. it helps manage a company and raise capital d. it is an informal document
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c
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what statement about a mission statement is most accurate? a. it should be incorporated in the company description section b. it should be written without a paragraph heading or bolding c. it should be at least 3 pages long to show potential investors that you are serious and thorough d. it should describe the reason an organization or program exists
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d
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what statement about a formal report is most accurate? a. it should explain how a company expects to achieve its marketing, financial, and operational goals b. it represents the end product of thorough investigation and analysis c. it has fewer sections or components than informal reports d. it is written for internal audiences only
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b
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the part of a formal report that highlights the important points for people who may not have time to read the entire report is the _____. a. introduction b. executive summary c. budget d. authorization
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b
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an executive summary of a formal report is usually no longer than __ % of the original document
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10
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the section of a formal report that discusses, analyzes, interprets, and evaluates the research findings or solution is the ___. a. executive summary b. introduction c. letter of transmittal d. body
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d
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which of the following is an example of a talking heading? a. findings reveal revenue and employment benefits b. findings c. survey d. discussion
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a
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if your report requires that you make recommendations, they should ____. a. be expressed as numbered commands that are practical and evolve from the findings b. introduce new information discussed in the report c. be grouped in a paragraph d. be written in 1st person
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a
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what item would be most appropriate to include in an appendix of a report? a. list of all sources cited in the paper b. mission statement c. survey form d. executive summary
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c
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what tip should you follow when writing a formal report? a. write the easiest sections of a formal report after writing the most difficult sections b. delay writing the report until you have collected all the data and drawn the primary conclusions c. use first person pronouns such as I and we to make a formal report more conversational d. proofread and edit the first draft immediately after you complete it
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b
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proposals are written only for external audiences
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false
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the budget section of a proposal represents a contract
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true
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because most proposals don't include an index, the table of contents becomes quite important
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true
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the body of a grant proposal should demonstrate that a problem exists and that the proposal can solve the problem
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true
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leon should discuss the strengths and weaknesses of his direct and indirect competitors in the market analysis section of his business plan
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true
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many investors consider the operations and management section of a business plan to be the most important factor in assessing business potential
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true
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often the easiest way to begin an executive summary is with the words "the purpose of this report is to..."
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true
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the scope section of a formal report may include quotes from experts or cite newspapers, journals, books, we resources, and other secondary sources to establish the importance of a topic
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false
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the most important section of a formal report is the body
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true
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jason is proofreading the final copy of his report for the 3rd time. at this point he should be checking for spelling, punctuation, grammar, and other mechanical errors
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false
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what is the best tool to analyze verbal data? a. tables b. grids c. decision matrices d. pie charts
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b
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the most widely read portions of a report are generally the ____. a. table of contents and intro b. executive summary and letter of transmittal c. conclusions and recommendations d. appendixes and bibliography
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c
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select the best wording for a recommendation a. online shopping offers the greatest selection of merchandise b. customer satisfaction is greatest when products are ordered over the phone. c. 45% of the respondents prefer to shop online d. offer a 10% discount on a customer's 1st online order
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d
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a manager at GE is preparing a sales report presenting the results of 3 of GE's divisions. this report should be organized by ______. a. component b. time c. criteria d. convention
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a
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a good intro paragraph for a business report should tell the purpose of the report, describe the significance of the topic, and __. a. preview the main points b. cite evidence to justify the conclusions c. provide recommendations d. analyze and interpret findings
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a
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which of the following transitions is best to clarify points? a. consequently b. however c. for example d. additionally
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c
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when creating headings for a report, which of these principles should you follow? a. incorporate at least 1 heading per page b. express 1st and 2nd level headings with all capital letters c. use as many 1 word headings as possible d. use end punctuation on 1st and 2nd level headings
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a
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___ reports are written at regular intervals to keep management informed of operations and activities a. periodic b. investigative c. analytical d. conference
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a
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what advice should you follow to produce professional looking reports? a. incorporate as many graphics and clip art as possible to break up the text b. justify right margins c. use a type size of 14 or larger in the body of the report to ensure readability d. use a consistent type font throughout the report
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d
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megan is preparing her trip report. she should begin her report by ____. a. identifying the event b. itemizing expenses c. summarizing main points d. expressing appreciation
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a
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which statement about analytical reports is most accurate? a. analytical reports emphasize facts b. most analytical reports answer questions about specific problems and aid in decision making c. the primary purpose of analytical reports it to inform the reader d. analytical reports are always written using the direct strategy
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b
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in preparing a justification/recommendation report in which you anticipate reader opposition, you should begin by ____. a. presenting the most promising alternative b. describing in detail the problem or need you recommendation addresses c. discussing alternative solutions d. making a general reference to the problem in the subject line
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d
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____ reports examine problems with 2 or more solutions a. justification b. progress c. recommendation d. yardstick
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d
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a decision matrix grid can be helpful for mangers when they must make a decision based on a number of complex options
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true
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any set of data can produce only one set of conclusions
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false
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when presenting recommendations, always include words like "maybe" or "perhaps" within the recommendations to demonstrate your objectivity
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false
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agendas, minutes of meetings, progress reports, and procedures are usually organized by time.
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true
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talking headings show the outline of a report but provide little insight for readers
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false
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short informational reports should be organized using the direct strategy
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true
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a summary should condense the original ideas by 25-30%
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false
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feasibility reports are usually internal reports written to evaluate whether a course of actions should be taken
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true
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all reports, analytical or informational, should be delivered in paper copy
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false
