BUS 101 Ch. 7 – Flashcards
Unlock all answers in this set
Unlock answersquestion
__________ are units within an organization that receive services from other units within the organization.
answer
Internal customers
question
__________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.
answer
Controlling
question
___________ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization.
answer
Leading
question
A __________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities.
answer
SWOT
question
___________ are broad, long-term accomplishments an organization wants to achieve.
answer
Goals
question
___________ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts.
answer
Conceptual
question
The first step in the rational decision-making model is to:
answer
define the situation.
question
Managers who listen to their subordinates and allow them to participate in decision-making are using the ____________ style of leadership.
answer
participative
question
__________ is a problem solving technique that attempts to come up with as many solutions as possible in a short time without censoring the ideas.
answer
Brainstorming
question
Employees often work with managers to develop a(n) __________ that outlines the fundamental purposes of their organization.
answer
mission statement
question
Strategic planning looks at the organization as a whole, while ________ planning focuses on daily tasks and decisions.
answer
operational
question
A meaningful mission statement should address topics such as the organization's:
answer
self-concept and company philosophy.
question
Leadership, coaching, and morale building are all part of a manager's _________ skills.
answer
human relations
question
__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.
answer
Contingency
question
___________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives.
answer
Planning
question
__________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.
answer
Strategic
question
__________ include dealers, who buy products to sell to others, and ultimate customers who buy products for their own personal use.
answer
External customers
question
When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the __________ function of management.
answer
organizing
question
___________ involves recruiting, hiring, motivating, and retaining the best people available to accomplish the company's objectives.
answer
Staffing
question
When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of:
answer
planning.
question
Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?
answer
Chief information officer (CIO)
question
__________ are specific, short-term, measurable results an organization wants to achieve in order to fulfill its long term goals.
answer
Objectives
question
Middle managers are responsible for:
answer
developing tactical plans and controlling.
question
__________ is the art of utilizing organizational resources to accomplish goals at work.
answer
Management
question
A __________ is an overall explanation of why an organization exists and where it is trying to head.
answer
vision
question
Autocratic leadership is likely to be effective when:
answer
the organization faces an emergency situation.
question
One of the four primary functions of management is:
answer
controlling.
question
PMI is a:
answer
problem solving technique used to evaluate possible solutions to a problem.
question
29.award: 0 out of 0.00 points A(n) __________ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives.
answer
free-rein
question
The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be done is known as __________ planning.
answer
tactical
