question

Self-management means showing emotional intelligence and exercising initiative. True or False

answer

True

question

As managerial responsibilities increase, which of the following sets of skills grows in importance? A) Technical B) Human C) Conceptual D) Social

answer

C) Conceptual

question

Effective managers A) lead people who perform non-managerial duties. B) are not responsible for the quality of life at work. C) help others to achieve both high performance and satisfaction. D) are supervised by the board of directors.

answer

C) help others to achieve both high performance and satisfaction.

question

The two primary areas of skill in emotional intelligence are connection with self and connection with others. True or False

answer

True

question

The upside-down pyramid suggests that the style that managers should be one of A) directing. B) coaching. C) ordering. D) commanding.

answer

B) coaching.

question

The decisional role describes how a manager A) handles disturbances. B) interacts with others. C) exchanges and processes information. D) assigns tasks to people.

answer

A) handles disturbances.

question

__________ actively denies women and minorities the full benefits of organizational membership. A) Discrimination B) Inclusion C) Affirmative action D) Attitude

answer

A) Discrimination

question

Top managers are directly accountable to the A) employees. B) stockholders. C) government. D) board of directors.

answer

D) board of directors.

question

Mintzberg has identified three roles of managers which include all of the following EXCEPT A) interpersonal. B) informational. C) international. D) decisional.

answer

C) international.

question

At Outdoor Furniture Inc., the oversight of top management by its board of directors is called A) governance. B) ethics. C) inverse accountability. D) QWL issues.

answer

A) governance.

question

Chuck has a rule that he will not do anything unless "there is something in it for him". According to Kohlberg, Chuck is in the __________ level of moral development. A) conventional B) preconventional C) principle-centered D) competitive

answer

B) preconventional

question

The highest level of social performance comes through the satisfaction of discretionary responsibility. True or False

answer

True

question

Jeremiah has often commented that while he would like to be famous and wealthy, what he has to do to achieve these two objectives is important to him; he would never lie, cheat or steal to obtain fame or wealth. Jeremiah is heavily weighing the A) terminal values. B) instrumental values. C) a utilitarian view. D) procedural justice.

answer

B) instrumental values.

question

Beliefs that good grades are obtained through good study habits, by getting the "right" test questions, or by sitting beside "smart" friends are examples of A) good ethics. B) instrumental values. C) moral-rights. D) terminal values.

answer

B) instrumental values.

question

One of the top reasons U.S. workers fail to report the wrongdoings of others in the workplace is that there are no laws to protect whistleblowers. True or False

answer

False

question

Desired end states and the means for accomplishing these ends vary from one person to another due to differences in A) personal values. B) work experience. C) the level of maturity. D) age.

answer

A) personal values.

question

Broad beliefs such as honesty, caring nature, and integrity are called A) beliefs. B) ideas. C) ethics. D) values.

answer

D) values.

question

__________ involves making use of natural resources to meet today's needs, while also preserving and protecting the environment for future generations. A) Abundant consumerism B) Generous business C) Sustainable development D) Environmental capitalization

answer

C) Sustainable development

question

__________ suggests that there is no one right way to behave and that ethics is dependent on a particular local culture. A) Procedural rights B) Universalism C) Ethical imperialism D) Cultural relativism

answer

D) Cultural relativism

question

Which of the following is NOT a source of ethical dilemma? A) A supervisor holds subordinates accountable for unrealistically high performance goals. B) A supervisor pressurizes subordinates to support incorrect viewpoints. C) A supervisor asks subordinates to do business with one of the supervisor's friends. D) A supervisor denies an employee promotion due to his/her low performance.

answer

D) A supervisor denies an employee promotion due to his/her low performance.

question

__________ plans set long-term goals and __________ plans delineate steps to accomplish them. A) Contingency; tactical B) Tactical; contingency C)Strategic; tactical D)Tactical; strategic

answer

C)Strategic; tactical

question

Benchmarking would help executives at Coke and Pepsi prepare for new competition such as the appearance of Mecca Cola and Qibla Cola in the European markets. True or False

answer

False

question

One of the former CEOs of Boeing was asked to resign by his board of directors because he violated the company's policy on office relationships. True or False

answer

True

question

Good planning makes us do all of the following EXCEPT A) multi-tasking. B) prioritizing. C) optimizing resource utilization. D) anticipating problems and opportunities.

answer

A) multi-tasking.

question

A statement that clarifies the purpose of the organization and expresses what it hopes to be in the future is called a(n) A) operational plan. B) vision statement. C) strategic plan. D)tactical plan.

answer

B) vision statement.

question

Connie has asked her salespeople to set their own sales objectives for the upcoming year. All she asks is that they set the goals at a level that will require them to work extra hard to achieve. Connie has asked them to set __________ goals. A) short-range B) long-range C) elastic D) stretch

answer

D) stretch

question

A process by which one establishes lower level objectives in order to meet higher level objectives is called A) objective analysis. B) strategic analysis. C) a hierarchy of objectives. D) a chain of command.

answer

C) a hierarchy of objectives.

question

Sumo Pharmaceutical is developing a new drug to treat obesity. Sumo executives have engaged in __________ planning in order to answer the question, "What will Sumo do if the drug does not receive FDA approval?" A) vision B) scenario C) strategic D) tactical

answer

B) scenario

question

The process of developing alternative plans in anticipation of having problems with implementing the existing plan is called A) contingency planning. B) forecasting. C) scenario planning. D) budgeting.

answer

A) contingency planning.

question

Forecasts about the future A) seldom uses human judgment. B) is always quantitative in nature. C) may be based on statistical analysis of historical data. D) are always accurate.

answer

C) may be based on statistical analysis of historical data.

question

Group decision making is always preferred over individual decision making. True or False

answer

False

question

A systematic thinker will A) try to be flexible in his or her thinking. B) generally be spontaneous. C) be analytical in his or her approach. D) be creative in his or her methods.

answer

C) be analytical in his or her approach.

question

Monique notices that her wait staff has come to her repeatedly over the last month asking for permission to substitute French fries with steamed vegetables for customers who express an interest in reducing their carbohydrate and calorie intake. At a recent employee meeting, she announced that any customer requesting such a substitution should receive it without additional charge and without permission from a manager. This is an example of a(n) __________ decision. A) programmed B) nonprogrammed C) spontaneous D) intuitive

answer

A) programmed

question

The __________ heuristic occurs when people adjust a previously existing value to make a decision. A) escalating commitment B) representativeness C) anchoring and adjustment D)availability

answer

C) anchoring and adjustment

question

Managers may adopt all of the following approaches EXCEPT A) problem avoiding. B) problem solving. C) problem seeking. D) problem causing.

answer

D) problem causing.

question

The decision-making process ends when a decision is implemented. True or False

answer

False

question

The behavioral decision model attempts to provide a(n) __________ decision. A) classical B) satisficing C) programmed D) optimizing

answer

B) satisficing

question

Joanna decides to hire a purchasing manager who uses the __________ type of cognitive style to make decisions. The manager should be an open communicator and a realistic person. A) sensation feeler B) intuitive feeler C) intuitive thinker D) sensation thinker

answer

A) sensation feeler

question

Managers sometimes use simplifying strategies for decision making, which can result in errors. True or False

answer

True

question

Tim is a purchasing manager in a large company. He needs to make a decision about selecting a contractor to expand office facilities. There were a few contractors in town who could do the job. He selected four contractors to make bids. He only selected those who came highly recommended. However, there were six more about whom he had heard good things but were not selected to bid. Also, there were an additional ten contractors who Tim hadn't heard of. After the bids came in, Tim selected the lowest bidder because that contractor offered a good enough solution for his needs. This approach of evaluating and selecting decisions is based on the __________ decision model and is considered a(n) ___________ decision. A) classical; optimal B) behavioral; optimal C) classical; satisficing D) behavioral; satisficing

answer

D) behavioral; satisficing

question

Continuous improvement A) is a certification by the International Standards Organization. B) involves operations that make quality an everyday performance objective and strives to do things right the first time. C) should always be tracked using a control chart. D) refers to always looking for new ways to improve on current performance.

answer

D) refers to always looking for new ways to improve on current performance.

question

Ensuring that the final results meet desired standards is called _________ control. A) feedforward B) feedback C) concurrent D) internal

answer

B) feedback

question

The current ratio is important because it measures total assets to total liabilities. True or False

answer

False

question

Lucy, a manager at a fast food restaurant, began assisting with filling orders when she noticed a problem of lines forming at the cash registers. This would be an example of A) feedback control. B) concurrent control. C) feedforward control. D) staff control.

answer

B) concurrent control.

question

The control function makes sure that plans are achieved and that actual performance meets or surpasses objectives. True or False

answer

True

question

Developing a balanced scorecard begins with a clarification of A) an organization's mission and vision. B) an organization's innovation and learning. C) quality standards. D) learning outcomes for team members from diverse backgrounds.

answer

A) an organization's mission and vision.

question

The type of control that influences behavior through norms and expectations set by the organization's culture is called _______ control. A) market B) external C) bureaucratic D) clan

answer

D) clan

question

Sara, along with her supervisor, agreed that she would increase product sales by 20% in the upcoming year, which is 10% more than the previous year. This is an example of A) a personal development objective. B) an improvement objective. C) a standard objective. D) a social objective.

answer

B) an improvement objective.

question

Aering Autos, an automobile company, has decided to be the first to market the next generation hybrid technology. Which of the following balanced scorecard objectives is it measuring? A) Customer satisfaction B) Just-in-time scheduling C)Innovation D) Financial performance

answer

C)Innovation

question

The control process begins with A) forecasting. B) establishing objectives and standards. C) measuring performance. D)comparing objectives and standards.

answer

B) establishing objectives and standards.

question

The process of formulating and implementing strategies to accomplish long term goals and to maintain a competitive advantage is called A) strategic controlling. B) strategic management. C) globalization. D) vertical integration.

answer

B) strategic management.

question

A special strength that an organization does well in comparison to competitors is called A) strategic intent. B) core competency. C) diversification. D) differentiation strategy.

answer

B) core competency.

question

The most extreme form of retrenchment is restructuring. True or False

answer

False

question

The preferred strategy for dog businesses would be A) investment to capture all of the benefits of the market position. B) to limit investment to only the least promising businesses in this category. C) to hold and "milk" the investments for any and all profits. D) retrenchment by divestiture.

answer

D) retrenchment by divestiture.

question

When Goodyear, a tire manufacturer, purchased rubber tree plantations to supply its own need for rubber in tire production, it pursued A) market development. B) unrelated diversification. C) backward vertical integration. D) forward vertical integration.

answer

C) backward vertical integration.

question

The levels of strategy used in organizations are _______, _______, and A) personal; competitive; corporate. B) competitive; corporate; legal. C) corporate; business; functional. D) business; functional; competitive.

answer

C) corporate; business; functional.

question

An example of a focused cost leadership strategy is when an airline offers heavily discounted fares and "no frills" service for customers who want to travel point-to-point for the lowest prices. True or False

answer

True

question

A strategy that tries to operate without a strong national identity and seeks a balance between the efficiency of worldwide operations and responsiveness to local cultures is called a ___________ strategy. A) multidomestic B) globalization C) diversification D) transnational

answer

D) transnational

question

The recommendation of the BCG matrix on question marks is retrenchment or A) integration. B) diversification. C) growth. D) niche.

answer

C) growth.

question

Ultimately, a good strategy helps an organization achieve A) vertical integration. B)diversification. C) competitive advantage. D) globalization.

answer

C) competitive advantage.

question

Social entrepreneurship is the act of converting new ideas into usable applications with positive economic or social value. True or False

answer

False

question

People may resist change for all of the following reasons EXCEPT for A) the fear of the unknown. B) disrupting habits. C) the fear of punishment. D) work overload.

answer

C) the fear of punishment.

question

A force-coercion strategy is one that uses legitimacy, punishment, and _______ powers to induce change. A) referent B) expert C) reward D)coercive

answer

C) reward

question

Observable culture is all of the following EXCEPT A) what you see in people's behavior. B) how people dress. C) evident in organizational stories, heroes, symbols, rites, and rituals. D) the organizations' beliefs.

answer

D) the organizations' beliefs.

question

___________ creates products or services that become so widely used that they largely replace prior practices and competitors. A) Commercializing innovation B) Reverse innovation C) Green innovation D) Disruptive innovation

answer

D) Disruptive innovation

question

Achievement award programs are __________ that contribute to a company's core values. A)stories B) heroes C) rites and rituals D) symbols

answer

C) rites and rituals

question

In theory, every manager should act as a change leader, but the reality is that most accept things as they are and prefer not to change. True or False

answer

True

question

According to Lewin, the correct order in the steps of change is A) freezing, refreezing, and changing. B) unfreezing, changing, and refreezing. C) refreezing, changing, and unfreezing. D) changing, unfreezing, and refreezing.

answer

B) unfreezing, changing, and refreezing.

question

Getting people to become willing to change has been likened to a "burning bridge" phase. Sometimes, to get people to jump off of a bridge, you might need to set it on fire. True or False

answer

True

question

__________ supports sustainability by creating ways to reduce the carbon footprint of an organization or its products. A) Commercializing innovation B) Business model innovation C) Green innovation D) Reverse innovation

answer

C) Green innovation

question

A matrix organization attempts to capture the benefits of both the functional structure and the divisional structure. True or False

answer

True

question

The __________ problem occurs as a result of a lack of communication, coordination, and problem solving across functions. A) division of labor B) functional chimneys C) matrix dilemma D) virtual organization

answer

B) functional chimneys

question

Articles from Business Week and The Wall Street Journal are cited in the text, which describes Microsoft as A) a bureaucracy. B) entrepreneurial in spirit. C) decentralized in most decisions and flat in structure. D) extremely innovative and adaptive to its environment.

answer

A) a bureaucracy.

question

A more bureaucratic form of organization is called a __________ design, which thrives in stable environments, while a less bureaucratic from is called a(n) __________ design and is best suited for adaptation in less predictable environments. A) centralized; decentralized B) controlling; empowered C) mechanistic; organic D) taller; flatter

answer

C) mechanistic; organic

question

Marketing, engineering, and manufacturing departments are examples of __________ organizations. A) matrix B) cross-functional C) informal D) functional

answer

D) functional

question

A(n) __________ allows organizations to network with outside contractors to procure essential services. A) management club B) acquisition C) corporate takeover D) strategic alliance

answer

D) strategic alliance

question

A classical management principle regarding delegation is that authority should __________ responsibility. A) equal B) exceed C) diminish D) eliminate

answer

A) equal

question

Management scholars have reported that alternative work schedules result in an increase of employee-related problems such as low morale and absenteeism. True or False

answer

False

question

Organizational charts provide all of the following EXCEPT A) a clear division of work. B) lines of supervisory relationships. C) recognition of the spans of control. D) unofficial relationships among an organization's members.

answer

D) unofficial relationships among an organization's members.

question

A company that serves educational, business, and home user markets is likely to group its employees under a __________ structure. A) functional B) divisional C) matrix D) team

answer

B) divisional

question

LMX theory recognizes that in most leadership situations everyone is treated the same by the leader. True or False

answer

False

question

The contingency leadership perspective suggests that A) leaders should be hired contingent upon their predominant style being a good match for the job. B) leaders should adjust their styles based upon the maturity of their followers. C) leaders are effective when they help followers along paths through which they can achieve both work and personal goals. D) effective leadership styles vary by the nature of the situation and people involved.

answer

D) effective leadership styles vary by the nature of the situation and people involved.

question

_________ power is the capacity to influence others through the authority attached to a position. A) Expert B) Leadership C) Legitimate D) Coercive

answer

C) Legitimate

question

____________ is the ability to manage one's emotions in social relationships. A) Personal management B) Intelligence quotient C) Emotional intelligence D) Integrity

answer

C) Emotional intelligence

question

Interactive leadership emphasizes all of the following EXCEPT A) self-management. B) communication. C) dealing with problems by teamwork. D) participation.

answer

A) self-management.

question

Tyler is a manager at Hart Inc. Employees respect and like him because he is fair, hardworking alongside the employees, interested in the employees as people, and very good-natured. Tyler very likely has considerable A) coercive power. B) legitimate power. C) expert power. D) referent power.

answer

D) referent power.

question

According to a leadership survey of U.S. workers, what percent of managers are perceived as strong leaders? A) 95% B) 75% C) 50% D) 33%

answer

D) 33%

question

Setting the direction is one of the four functions of management. True or False

answer

True

question

If performance incentives are poor, House would suggest using: A) transactional leadership. B) directive leadership. C) achievement-oriented leadership. D) participative leadership.

answer

D) participative leadership.

question

The three contingency variables Fiedler used for his least-preferred coworker scale were A) leader-member power, organizational structure, and personal power. B) leader's referent power, job structure, and leader's need for power. C) leader-member relations, task structure, and position power. D) leader's experience difficulty, organizational structure, and leader's need for power.

answer

C) leader-member relations, task structure, and position power.

question

It is better to give the recipient of feedback all of the information you have to give, all at one time, even if it is hard for the recipient to accept, rather than breaking up the feedback in smaller portions delivered at different times. True or False

answer

False

question

Poorly given feedback is better than no feedback at all. True or False

answer

False

question

Effective communication occurs when A) the message is sent. B) the message gets to the receiver. C) the interpreted message matches the intended message. D) the message is encoded.

answer

C) the interpreted message matches the intended message.

question

The way that we use space and design the physical layout of an office that will be conducive to effective communication is called: A) prosthetics. B) proxemics. C) ergonomics. D) architectural dynamics.

answer

B) proxemics.

question

During a meeting, Eric said, "I am willing to take on the Middle-East assignment." At the same time, Eric had his arms crossed, was frowning, and shook his head back and forth. Eric is A) using physical distractions. B) employing trade-offs between efficient and effective communication. C) sending mixed messages. D) communicating logically.

answer

C) sending mixed messages.

question

Which of these management actions is liable to decrease the chance of filtering? A) Allowing a highly charged political environment to develop. B) Punishing the bearer of bad news. C) Making employees accountable for the results of their activities. D) Fostering a learning environment where mistakes are treated as growth opportunities.

answer

D) Fostering a learning environment where mistakes are treated as growth opportunities.

question

All of the following are considered basic communication skills EXCEPT A) using e-mail and social media. B) working well in teams. C) writing memos, letters and reports. D) creating ethnocentric messages.

answer

D) creating ethnocentric messages.

question

Jordan is an employee at Maryland University. He works in the foundation office and his job is to solicit donations from prospective donors for scholarships. Jordan knows that when he asks for a gift he is most successful when he sincerely listens to the person, tries to find the full meaning in what they are saying, and controls his emotions while he is listening to their response. Jordan is engaging in A) constructive feedback. B) proxemics. C) fundraising. D) active listening.

answer

D) active listening.

question

All of the following are considered forms of nonverbal communication EXCEPT A) eye contact. B) an e-mail. C) body posture. D) facial expressions.

answer

B) an e-mail.

question

____________ communications provides the highest quality and quantity of information. A) Telephone B) E-mail C) Face-to-face D) Television

answer

C) Face-to-face

question

About __________ percent of age discrimination lawsuits result in some financial settlement in favor of the person filing the claim. A) 20 B) 40 C) 60 D) 80

answer

A) 20

question

Independent contractors are not part of an organization's permanent workforce. True or False

answer

True

question

According to scholars Pfeffer and Veiga, an organization that views its employees as a cost to be reduced, will enjoy higher industry profits in the long run. True or False

answer

False

question

A realistic job preview A) is a "tell and sell" approach to an interview where the interviewer tells candidates about a job and then tries to get them interested in it. B) provides job candidates only with the positive aspects of the job. C) provides job candidates with positive and negative aspects of the job. D) is an exercise where candidates learn on the job.

answer

C) provides job candidates with positive and negative aspects of the job.

question

All of the following are true of labor unions EXCEPT that they A) are made up of workers. B) act as a "collective" voice for the workers. C) are run by the company management. D) bargain for the workers.

answer

C) are run by the company management.

question

Which of the following is true of training? A)It develops employee skills and capabilities. B) It is costly and should be avoided. C) It is not necessary if employees with appropriate qualifications are hired. D) It should always include coaching by managers.

answer

A)It develops employee skills and capabilities.

question

Employees should assume all of the following regarding privacy on the job EXCEPT that technology can allow employers to A) monitor e-mails from company computers. B) identify who is receiving phone calls. C) track internet searches done on company equipment. D) spy on employees to decide who will get a promotion.

answer

D) spy on employees to decide who will get a promotion.

question

Refusing to hire or promote someone for non-job-relevant reasons is called A) prejudice. B) bias. C) discrimination. D) right to work.

answer

C) discrimination.

question

A contingency worker is denied all of the following EXCEPT A) health care. B)employment. C) a pension. D) fringe benefits.

answer

B) employment.

question

Julia is a human resource management specialist. Her job has become increasingly more important because A) specialists with her qualifications are not usually outsourced. B) the employment environment is complicated by legal issues, labor shortages, and economic turmoil. You got it right C) there are very few laws protecting employees, and human resource management specialists deal with employers on behalf of the employees. D) she and her team report directly to the board of directors.

answer

B) the employment environment is complicated by legal issues, labor shortages, and economic turmoil.

question

Robyn is very organized and focuses on getting her work done. Even when work gets hectic, she remains calm. Customers say that she is very helpful, and she is well-liked in the organization. Which of the following personality traits is Robyn most likely to possess? A) Emotional instability B) Perception C) Agreeableness D) Introversion

answer

C) Agreeableness

question

When Sally met Sean for the first time, she was very impressed by his impeccable dress sense and immediately formed a positive impression of him. She instantly concluded that Sean is well-organized and professional. This perceptual distortion is called A) selective perception. B) a halo effect. C) stereotyping. D) projection.

answer

B) a halo effect.

question

__________ is the extent to which one believes what happens is within one's control. A) Self-confidence B) Emotional stability C) Extroversion D) Locus of control

answer

D) Locus of control

question

Absenteeism and turnover are NOT very expensive for employers. True or False

answer

False

question

An individual's personality traits are NOT effective in helping him or her determine a possible career direction. True or False

answer

False

question

Katie works with a team where Steve, one of the members, has not performed well and has let the team down. Katie and the other team members confront Steve and ask him to improve his performance. Steve is instantly enraged and blames his team members for his inability to perform. In this case, Steve's behavior is an example of a A) self-serving bias. B) projection. C) stereotype. D) fundamental attribution error.

answer

A) self-serving bias.

question

The perceptual distortion caused by assigning attributes commonly associated with a group to an individual is known as A) projection. B) stereotyping. C) a halo effect. D) selective perception.

answer

B) stereotyping.

question

Which of the following is NOT a good predictor of the level of job satisfaction an employee perceives? A) Absenteeism B) Turnover C) Less job security D) Attitude

answer

C) Less job security

question

Tiffany is considered by her supervisor to be a model employee. She is subservient and willing to obey orders without complaint. Which of the following types of personality is Tiffany likely to have? A) High internal locus of control B) Authoritarian C) High-Mach D) Extroverted

answer

B) Authoritarian

question

Which of the following is NOT a trait of a Type A personality? A) Moving, walking, and eating rapidly B) Interrupting others while speaking C) Working on one task at a time until it is completed D) Disliking waiting

answer

C) Working on one task at a time until it is completed

question

Which of the following is true of Maslow's progression principle? A) Satisfied need is not a motivator of behavior. B) People try to satisfy lower-level needs first, then move step-by-step up the hierarchy. C) Given a choice, people will choose to satisfy a higher-order need over a lower-order need. D) Needs are based entirely upon the life-stage.

answer

B) People try to satisfy lower-level needs first, then move step-by-step up the hierarchy.

question

Which of the following can lead to goals that are the most motivating? A) Instructions to "do your best". B) Easy goals. C) Set impossibly difficult goals so people will have to work hard. D) Involve the people who will be doing the work in the goal setting session.

answer

D) Involve the people who will be doing the work in the goal setting session.

question

To maximize expectancy in Vroom's Expectancy Theory, a manager should do all of the following EXCEPT A) establish and maintain good relationships with workers. B) selecting workers with the right abilities for the jobs to be done. C) providing the best training and development. D) supporting workers with resources.

answer

A) establish and maintain good relationships with workers.

question

The process described by expectancy theory would look like this A) Performance >>> Effort >>> Reward. B) Effort >>> Performance >>> Reward. C) Reward >>> Effort >>> Performance. D) Effort >>> Reward >>> Performance.

answer

B) Effort >>> Performance >>> Reward.

question

Mary Kay Cosmetics gives pink Cadillacs (or other luxury vehicles) to their top performing saleswomen. This is a form of A) negative reinforcement. B) punishment. C) extinction. D) positive reinforcement.

answer

D) positive reinforcement.

question

Maslow's lower-order needs translate to which Alderfer's ERG need categories? A) Growth and existence needs B) Existence and physiological needs C) Relationship and growth needs D) Existence and relatedness needs

answer

D) Existence and relatedness needs

question

Motivation can be explained by looking within the individual as well as viewing the impact of environmental consequences. True or False

answer

True

question

According to theorists, human needs follow a very unpredictable pattern. True or False

answer

False

question

Even though J.K. Rowling's first Harry Potter was rejected by 12 publishers, she did not give up. This is an example of A) need for power. B) satisfier factors. C) motivation. D) commitment to the characters she created.

answer

C) motivation.

question

Vroom's Expectancy Theory's equation is Motivation = ________ × × Instrumentality × × Valence. A)Outcome B) Results C) Expectancy D) Goals

answer

C) Expectancy

question

Virtual meetings are increasingly recommended in teams because there are no downsides to using technology as a replacement for face-to-face meetings. True or False

answer

False

question

All of the following are stages of development in a team EXCEPT A) forming. B) managing. C) storming. D) norming.

answer

B) managing.

question

__________ is a tendency for highly cohesive teams to lose their evaluative capabilities. A) Decision avoidance B) Communication drift C) Centralized communication D) Groupthink

answer

D) Groupthink

question

To avoid confusion, teams should limit themselves to just one decision-making method. True or False

answer

False

question

The major input categories required for effective teams are organizational setting, nature of task, membership composition, and A) resources. B) technology. C) structures. D) team size.

answer

D) team size.

question

The tendency of some people to avoid responsibility by free-riding in groups is called A) laziness. B) redundancy. C) social loafing. D) work avoidance.

answer

C) social loafing.

question

Elena and Tom are working on a group project with Mark. Mark tends to slack off during group meetings and does not offer any inputs. Which of the following is NOT an action Elena and Tom should take to get Mark to participate? A) Reward Mark for his contributions. B) Increase the group size so Mark has more competition. C) Make Mark's individual contributions more visible. D) Make Mark's task assignments more interesting.

answer

B) Increase the group size so Mark has more competition.

question

Virtual teams are also called __________ teams. A) distributed B) cross-functional C) task force D) employee involvement

answer

A) distributed

question

Team members are expected to behave in a certain manner which is governed by norms. Which of the following is NOT likely to be considered a norm for a team? A) Coming on time to meetings. B) Completing assigned tasks. C) The amount of training each team member is supposed to receive. D) The level of work effort members are expected to contribute.

answer

C) The amount of training each team member is supposed to receive.

question

Which of the following can strengthen team cohesiveness? A) Providing food at all team meetings. B) Putting together team members who are very different from one another. C) Keeping the team size small. D) Rewarding individual performance.

answer

C) Keeping the team size small.

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