question

to emphasize a word or an idea, position it first or last in a sentence, clause, paragraph, or document

answer

true

question

bullets are usually preferred over numerals in a document list unless sequence is important

answer

true

question

chunking breaks text down into blocks of info, introduces reader-friendly white space, and increases retention by as much as 50 percent

answer

true

question

the readability level of a passage is affected by the length of the sentences and difficulty of the words

answer

true

question

grammar and style checkers in word processing programs replace the need for a human editor

answer

false

question

the first step in proofreading a document that you have word processed is to use the spell check

answer

true

question

when proofreading, reading a document from right to left is recommended because it helps the writer focus on individual words and spacing elements in the text

answer

true

question

generally, when writing a first draft, you should

answer

write rapidly with the intent to fix mistakes during the editing process

question

which of the following sentences illustrates passive voice

answer

Susan had been in sales for five years

question

which of the following is not appropriate advice for effective revising and proofreading

answer

remember that allowing others to proof your work is not helpful because you are the best judge of the accuracy of your writing

question

which of the following is not an effective attitude when revising and proofreading documents

answer

the perspective of the audience is not as important as the writer's viewpoint

question

which of the following is true of text chunking in documents

answer

chunking makes the page look more organized and increases retention by 50 percent

question

which of the following is the most effective report heading

answer

4th Quarter Sales Exceed Predictions

question

which of the following is the most effective heading in a memo report to employees

answer

How DO Benefit Changes Affect You?

question

in business documents, a general rule for readability is that paragraphs normally should be

answer

6 lines or less in length

question

neutral messages contain content that is not likely to generate an emotional message from the receiver

answer

true

question

because message expectations and social conventions differ among cultures, effective communicators adapt their strategies when communicating with carious audiences

answer

true

question

memorandums, or memos, are appropriate for communication both inside and outside the company

answer

false

question

if you need to convey info that contains good or neutral news, you could use

answer

email, memos, or voice mail

question

as compared to letters, memos and email are channels for sharing information of a somewhat ____ nature

answer

informal

question

the organization of business messages should be organized based on

answer

a prediction of the receiver's reaction to the main idea

question

Mary has a neutral message to deliver to a co-worker. what delivery options would be the most effective

answer

memo, email, or phone

question

which of the following is not an advantage of the deductive sequence approach for a good news message

answer

the organization is persuasive and calls for action

question

the strategies for structuring effective good and neutral news messages

answer

are generally consistent among North American audiences

question

Email messages and memos differ from letters in that they are

answer

less formal in tone and formatting

question

in some circumstances, sharing bad news via email rather than face-to-face is justified

answer

true

question

By placing bad news in the first paragraph, receiver support is more likely than when it is presented after giving reasons

answer

false

question

since the main message of a negative-news message is the bad news, more space should be devoted to the refusal than to the explanations for the refusal

answer

false

question

in some circumstances, placing a refusal in the first sentence is justified

answer

true

question

"i have received and read your letter of April 12" is an effective way to begin the first paragraph of a bad news message

answer

false

question

which of the following is false concerning personal delivery of bad news

answer

personal delivery eliminates any potential escalation of emotion

question

if bad news appears in the first sentence of a message, the

answer

receiver's reaction is likely to be defensive

question

what is the correct order for the inductive writing sequence

answer

buffer, reasons, bad news, counter proposal, and desire to continue the relationship

question

exceptions to the use of inductive approach for bad-news messages include

answer

messages addressing a very small, insignificant matter

question

an effective opening for a bad-news message

answer

makes a neutral comment related to the main idea

question

which of the following are false when writing bad-news messages

answer

the writer should state the bad news early and reinforce it throughout the message

question

which of the following is not a technique for writing a bad news message

answer

use the deductive writing approach

question

Greg Komuro often delivers messages to clients in which he must convey negative ideas. which of the following techniques could Greg use to subordinate bad news?

answer

passive voice and abstract nouns as the subjects of sentances

question

your employer asked you to compose a message to be sent to all job applicants who were not selected for a sales representative position. you should

answer

place the "not selected" message in the dependent clause of a complex sentence describing the stiff competition for this job

question

a counterproposal

answer

is an alternative to the action requested that helps preserve your future relationship with the receiver

question

the monthly financial statement that Sharecom Investments sends to its investors is an example of an analytical report

answer

true

question

reports typically travel upward in an organization because they usually are requested by a higher authority

answer

true

question

the main function of vertical reports is to contribute to management control

answer

true

question

the statement of purpose is the goal of the study and includes the objectives the researcher hopes to accomplish

answer

true

question

limitations refer to boundaries imposed outside the control of the researcher, such as time limit and budget

answer

true

question

which of the following provides the best definition of a report

answer

ab orderly objective message used to convey information within an organization for the purpose of presenting date for the customer

question

which of the following represents the correct sequence of steps in the problem-solving process

answer

recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer

question

as a result of the changing demographics in your area, your company, has decided to hire those previously declared "unemployable". your task is to educate these people to do the job. which of the following questions will help you most in solving the problem

answer

what type of skills do these new employees need to do their jobs

question

when explaining "limitations" the researcher is noting

answer

normal constraints placed on the research which are beyond the control of the researcher

question

which of the following procedures is not recommended when conducting an electronic search

answer

start with a large search engine and then move to a smaller one if necessary

question

differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of

answer

interference

question

which of the following is an example of communication that typically comes through an informal communication network

answer

online chats

question

an organizational chart is a graphic representation of

answer

formal communication channels within the organization

question

the grapevine in an organization

answer

is typically no more or less accurate than other channels

question

the ___ communication channel is created by management to control individual and group behavior and to achieve the organization's goals

answer

formal

question

interpersonal communication occurs when

answer

an individual processes information individually

question

in downward communication management attempts to ___ activities within an organization while with horizontal communication management hopes to ___ them

answer

control; coordinate

question

which of the following is not a contextual force that affects communication

answer

economic downturn

question

you are faced with a work-related ethical dilemma. in deciding what action to take, you would:

answer

check legal implications and the company code of ethics, and then decide if the action is personally ethical

question

in confronting the international problems caused by lack of language training, the most useful advice for North Americans is to

answer

try to acquire second language skills if possible, or at least learn a few words in the language of your audience

question

data integrity refers to which of the following advantages of databases

answer

the assurance that data will be accurate and complete

question

which of the following statements about nonverbal messages is false

answer

nonverbal messages are consistent across cultures

question

an ultimate requirement of listening for information is that the listener

answer

is able to separate fact from fiction and humor from seriousness

question

which of the following is not a bad listening habit

answer

thinking ahead

question

Preeti is having a business lunch with Jose to discuss the downsizing of the manufacturing plant in South America. Preeti is expecting an important call on her cell phone during the lunch and answers her phone several times. Preeti is not listening attentively to Jose most likely because of the following listening problem

answer

allowing disruptions

question

Jakeel is a new sales representative with Sensations, Inc. He attends a regional sales meeting, followed by a reception. He converses with three new sales people and an hour later forgers their names. this is an example of the following bad listening habit:

answer

faking attention: he pretends to listen but messes the messages

question

which of the following facts makes listening difficult

answer

out minds process much faster than a speaker can talk

question

which of the following is appropriate etiquette when listening

answer

restate in your own words what you think the speaker has said

question

which of the following is not a characteristic of effective groups

answer

members compete for the leadership position

question

which of the following describes the major difference between teams and groups

answer

members of teams generally have a higher commitment to the overall goal than do members of groups

question

in a team with representatives from many different departments in a company, the director of human resources keeps tension low among members. the director of human resources is fulfilling which role in the team

answer

harmonizer

question

which of the following stages of team development is often not experienced, even in long-term teams

answer

performing

question

which of the following stages of team development is marked by optimal performance levels

answer

performing

question

which of the following is false concerning leadership in teams

answer

leaders are optional when an organization moves to a group concept

question

which of the following is not a benefit of e-mail

answer

e-mail is private because it requires the use of a password to access it

question

an email message with the subject "Meeting Notes Attached: Crescent City Grill Launch Party" might use which of the following as its first sentence

answer

attached are the notes from our Monday meeting discussing the Launch Party of the Crescent City Grill on March 3

question

email messages should be limited to one topic because

answer

the recipient might forget to respond to multiple points discussed

question

which of the following is not an example of good email etiquette

answer

answer every email message as soon as it is received

question

when composing an email message

answer

ideas should be organized inductively when the message contains good news or routine information

question

electronic messages as a communication channel would not be appropriate for which of the following situations

answer

when you need to send sensitive or extremely confidential information

question

during a business lunch with a client, a colleague calls with bad news about another project. you should

answer

excuse yourself form the table, take the call somewhere unobtrusive, handle anything you can handle quickly, and then tell your colleague you will call him back later

question

which of the following is true of cell phone communication

answer

none of the above is true

question

a manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. which of the following channels of communication would be most appropriate for sharing this news, given the sensitive nature of the message

answer

a face-to-face meeting with each employee

question

according to the Electronic Communicatons Privacy Act, firms may check the email messages of their emplyees

answer

to determine if employees are using the email system for legitimate work-related purposes

question

Text messaging should not be used for which of the following business messages

answer

a less emotional way to tell a subordinate he did not receive a desired promotion

question

which of the following is not an acceptable situation for using email

answer

evaluating the strengths and weaknesses of a current employee

question

you receive an email message from a co-manager concerning the negative performance of an employee. how to you respond

answer

meet with your co-manager and discuss the employee's weaknesses face to face

question

what is the best attitude to have regarding finding a job

answer

finding a job is a process

question

which of the following descriptions of duties in the work experience section of a resume is most effective

answer

created eye-catching floor displays with minimal financial resources

question

you are organizing your resume for a highly competitive summer internship with an accounting firm. you believe your education is your strongest qualification because your work experience has been seasonal jobs at minimum wage. you also believe that your abilities, interests, and character are qualities that closely parallel the job description supplied about the business. what type of resume would be least preferred for conveying your strengths

answer

chronological

question

an employer is likely to interpret a writing style or punctuation error on your resume or letter of application as an indication that

answer

all of the above are true

question

to accommodate different employers' preferences for the presentation and delivery of resumes, a person should prepare

answer

all of the above

question

Alicia had developed a standard resume for her job search for a technical writing position, which of the following would be the most useful additional tool for communicating her qualifications

answer

an e-portfolio

question

a resume summarizes information related to a job's requirements; the application message

answer

summarizes how the company can benefit the applicant

question

a letter of application or application email message ideally should be addressed to

answer

a specific individual

question

by sending unsolicited application letters

answer

you alert employers to needs not previously identified for someone with your abilities

question

which of the following would be the best opening sentence for an application letter for a sales trainee job that was advertised on a company website

answer

after reading about the exciting opportinity available at KayStar, I am determined to join this exciting team and desire the chance to convince you that my education background, leadership abilities, and internship experience qualify me for a sales position with your firm

question

Marisol wants to know the best way to let the recipient of her application letter to know that her resume is included. which of the following would you advise

answer

include the following in the second half of the letter: "the enclosed resume details my responsibilities as office manager at Carson Office Systems, a job that gave me the opportunity to experience some of the situations you described in your ad."

question

Franz is sending a resume to an advertising agency that has advertised in his local newspaper for a copywriter. which of the following would make the nest closing sentence for the application letter

answer

"I would appreciate an opportunity to discuss how i can benefit Acme Corporation in the copywriter position

question

Juanita is a new college graduate involved in the job search process. what advice will you give her concerning the physical appearance of resumes and accompanying application letters she will mail to potential employers

answer

a one page format is typically recommended for both documents

question

which of the following channels is not relatively inexpensive

answer

face-to-face meeting

question

Zhenyu wants to select a channel of communication that will allow him the greatest degree of control over his message. Which channel generally provides the greatest control

answer

written

question

to project a positive tactful tone in a written message

answer

avoid using second person when stating negative ideas

question

communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what

answer

the golden rule of communication

question

organizing a message before writing it

answer

ensures that ideas are presented clearly and logically

question

an executive summary should only be used for long and complex reports

answer

false

question

an appendix contains supplementary information that supports the report but is not appropriate for inclusion in the report itself

answer

true

question

talking heading are preferred in business reports because they tell about the content of the sections and reveal any conclusion(s) presented in the sections

answer

true

question

which of the following is not true concerning the table of contents of a report

answer

the contents page includes the beginning and ending page numbers for report parts

question

which of the following statements is not correct concerning the appendix of a report

answer

each report contains only one appendix, although several things may be placed in it

question

team members who are not currently speaking during the presentation should maintain eye contact with the audience or look at their own notes

answer

false

question

which of the following should a speaker generally avoid in the body of a presentation

answer

numerous detailed statistics

question

good preparation for an interview is to study your resume, as the typical interview focuses on information contained in the applicant's resume

answer

false

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