question

Which action demonstrates that Joaquin acts with transparency?

answer

He shares all relevant information with stakeholders.

question

The FAIR (Facts, Access, Impacts, Respect) test is intended to evaluate

answer

the credibility of your business communication.

question

The rules of conduct or moral principles that guide individual or group behavior are known as

answer

Ethics

question

Which of the following factors reduces the incidence of unethical behavior?

answer

a transparent atmosphere

question

_____ refers to a reputation for adhering to high moral and ethical values.

answer

character

question

In low-trust relationships, people tend to

answer

regard the actions of other people negatively

question

Which of the following is true of credibility?

answer

It is an important basis for effective communication.

question

A business leader can cultivate a sense of community by

answer

having a communication style that is we-oriented, not me-oriented.

question

What is the definition of business ethics?

answer

commonly held principles in the business community for acceptable behavior

question

What is sight-reading?

answer

intelligent observation of nonverbal communication

question

What is the process of interpreting messages from others into meaning?

answer

decoding

question

In the interpersonal communication process, the messages exchanged are

answer

simultaneous and mutual.

question

Which of the following is a sign of a person paying attention?

answer

a nod to indicate acknowledgement

question

In tense and emotionally charged situations, it is important to

answer

hold judgement

question

Which of the following is a solution-oriented question?

answer

How can we reduce our expenses for office supplies to meet our budget goals?

question

Matt and LaRita grew up in communities that view authority in very different ways, so they have difficulty understanding each other at times. The problem is being caused primarily because of

answer

a filter of lifetime experiences.

question

Which of the following is characteristic of learner mind-sets?

answer

viewing differences of opinion as normal

question

People who speak out constructively about differences of opinion are most likely to have

answer

high relationship management skills.

question

Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing?

answer

physical

question

In all business messages, communicators should ideally aim to

answer

project concern for others.

question

In the course of creating an effective business message, excellent business thinkers are most likely to

answer

identify and articulate key questions and problems.

question

Which of the following is most likely to be true about excellent business writers?

answer

They spend a significant amount of time reviewing their work.

question

What is the most likely impact of slanting facts?

answer

It eliminates the possibility of using the deductive approach for business messages.

question

While examining the pros and cons of introducing a stress-busting yoga program for the employees of Hillock Inc., Juanita learns that the pros far outnumber the cons and decides to recommend implementation of the yoga program. Which of the following statements is most likely to increase the positivity of her proposition?

answer

The yoga program would increase the efficiency of the employees.

question

Which of the following is typically included in the reviewing stage of writing an effective business message?

answer

removing distractions from the message

question

In the process of creating the business message, she studies the background of the employees and their needs and priorities. This action belongs to which step of the AIM planning process used for developing influential messages?

answer

audience analysis

question

Which of the following should ideally be one of the goals of a business communicator?

answer

to express the message in a way that respects others

question

In order to make business messages more positive, writers should focus on actions they can accomplish and demonstrate a realistic optimism. However, they should be careful

answer

not to exaggerate facts.

question

Which of the following is typically included in the planning stage of writing an effective business message?

answer

generating the best ideas to address a business issue

question

The use of uncommon words in a business message is most likely to

answer

make it more difficult for readers to interpret the message.

question

Writers of business messages should avoid sentences that begin with "it is" or "there are" because they

answer

contain more words than necessary.

question

Which guideline for navigational design is most likely to improve the ease of reading for business messages?

answer

Use white space appropriately.

question

People are most likely to process the information in a message quickly when writers

answer

use action verbs.

question

Which of the following steps typically belongs to the reviewing process?

answer

proofreading the document

question

Which of the following is the effect of using active voice while writing business messages?

answer

It emphasizes the business orientation of action.

question

To help business writers make their messages easier to read, they should

answer

use short sentences.

question

When writers use long paragraphs in business messages, it

answer

shows disrespect for the reader's time.

question

Which of the following statements about navigational designs will help improve the ease of reading?

answer

avoid formatting features that distract readers from the main message.

question

The less specific you are while writing your business messages, the greater the possibility that your readers will

answer

scan and skim your message.

question

In an email, the most critical information should be placed

answer

at the beginning of a message.

question

The first thing you should do on a business call is to

answer

greet the other person warmly by name.

question

Javier and Carol have never worked together before. When they exchange texts about setting up a time to discuss a mutual project, Javier texts, "I look forward to the meeting." Carol replies, "Gr8. TTYL." What would you suggest to make their communication go more smoothly?

answer

Both Javier and Carol should adjust their style to be more like each other's.

question

Ella and Pasha work for the same company in two different locations. They need to quickly discuss and clarify issues related to a mutual project. Which of the following should they use?

answer

phone conversation

question

Which of the following communication channels is low in richness but high in control?

answer

email

question

Which of the following is an advantage of using phone conversations as a communication channel?

answer

They are better for building relationships than more recent technologies such as email.

question

The heavy volume of digital messages received on a daily basis makes it necessary for business professionals to perform the delicate task of balancing the

answer

need to respond to others with their own need to focus on work.

question

Which statement correctly describes the current state of texting in the workplace?

answer

Texting is a new, undeveloped form of communication in the workplace, and attitudes toward it vary significantly.

question

The team that is planning the annual company sales meeting has members in several offices. They need to have a conversation about the agenda for the sales meeting. Which of the following will they most likely use?

answer

a conference call

question

Which of the following guidelines should be followed to minimize e-interruptions?

answer

Avoid unnecessarily lengthening an email chain.

question

your reputation for being trustworthy

answer

credibility

question

reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values

answer

character

question

rules of conduct or moral principles that guide individual or grp behavior

answer

ethics

question

values that individuals prioritize and adhere to

answer

personal values

question

the process of sending and receiving verbal and nonverbal msg btw 2 or more ppl

answer

Interpersonal communication process

question

the thoughts and feelings that ppl intend to communicate to one another

answer

meaning

question

external noise that makes a msg difficult to hear or otherwise receive

answer

physical noise

question

to disruption due to physiological factors. (hearing problems, illness, memory loss)

answer

physiological noise

question

when communicators apply different meanings to the same words or phrases

answer

semantic noise

question

interference due to attitudes, ideas, and emotions experienced during an interpersonal interaction (preexisting feelings or stereotypes)

answer

Psychological noise

question

filter is an accumulation of knowledge, values, expectations, and attitudes based on prior personal experiences

answer

filter of lifetime experiences

question

understanding emotions, managing emotions to serve goals, empathizing with others, and effectively handling relationships with others.

answer

emotional intelligence

question

a situation in which emotions control our behavior, causing us to react without thinking.

answer

emotional hijacking

question

the foundation for emotional intelligence; understanding your emotions as they occur and how they affect you.

answer

self awareness

BCOM Exam 1 Ch. 1, 2, 5, 6, 7 – Flashcards

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