BCM 247 CH 5

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ECPA
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Electronic Communications Privacy Act U.S. courts have established the right of companies to monitor the electronic mail of an employee because they own the facilities and intend them to be used for job-related communication only.
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Web page communication
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accomplish a number of activities, such as updating employees and customers about organizational changes; selling products and services; advertising employment opportunities; and creating a first point of contact for customers through order entry, customer service systems, and online call centers.
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Social Media
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which encourages online interaction, made it possible for people to participate on the Web. Unlike web pages, which are not generally interactive, social media enables people to connect online and have a conversation. Web 2.0 technologies include blogs, wikis, video, and social networking sites that enable users to generate their own content.
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blog
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online journal typically authored by an individual and does not allow visitors to change the original posted material, but to only add comments.
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wikis
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While a traditional website’s content is usually controlled by the sponsoring individual or agency, a wiki is a collaborative website that hosts the collective work of many authors. Similar to a blog in structure and logic, a wiki allows anyone to edit, delete, or modify content, even the work of previous authors.
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advantages of email
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Allows communication 24 hours a day, 365 days a year Reduces telephone interruptions by delivering messages that are unlikely to require a verbal response Saves companies the costs of long-distance telephone bills and postal mail-outs Reduces the need to print messages
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infrequently
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Despite the dangers, employees change their computer passwords
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impatiently
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Daniel looked (impatient, impatiently) at the new production assistant.
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quickly
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The server moved (quick, quickly) from table to table.
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best
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Of the several people I met during the speed networking event, Olivia made the (better, best) impression.
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any other
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The Chicago plant has a higher safety record than (any, any other) plant.
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b
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In the context of writing for a website, which of the following statements is true? a. The main idea should be placed at the end of the content while writing for a website. b. English-speaking readers typically start scanning at the top left side of the main content area. c. Users can scan items in rows more quickly rather than columns. d. Web users are unlikely to choose to read glaring, highlighted parts of a content area.
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d
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In the context of appropriate use of technology for official communication, which of the following statements is true? a. Even two people sitting side by side on the same floor should rely solely on electronic communication. b. A technological option might not be appropriate if the message is straightforward. c. A company cannot own electronic communications of employees even if they use office facilities. d. Personal correspondence should be kept off-line as a general rule
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a
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_____ is a real-time email technology where sender and receiver who are online at the same time can type content that both see immediately. a. Instant messaging b. Web hosting c. Phishing d. Pharming
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d
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Web 2.0 technologies: a. essentially allow businesses to share proprietary content with employees. b. have not been used by Fortune 500 companies so far. c. do not enable video sharing. d. enable users to generate their own content.
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c
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Which of the following statements is true about blogs? a. They cannot be used for commercial publishing. b. They cannot have illustrations with digital snapshots. c. They cannot be edited or changed by visitors. d. They cannot be adapted to business format
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a
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Internal blogs used by businesses: a. can potentially create problems if they are completely anonymous. b. cannot be restricted to internal viewers. c. are free from legal issues that surround emails and instant text messaging. d. do not enable viewers to post comments.
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b
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Which of the following statements is true of wikis? a. Their content is controlled only by the sponsoring individual. b. They allow anyone to edit, delete, or modify content. c. They essentially use the first-person blogging site. d. They essentially contain personal opinions.
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b
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Which of the following statements is true about wikis in a business context? a. Wikis are mostly used to express personal opinions. b. Placing a document in a wiki does not necessarily make it editable by everyone with access to the wiki. c. In an organization, wikis typically serve as the place for presenting personal opinion and analysis. d. Content in a wiki cannot be updated in real time.
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c
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Which of the following is a difference between blogs and wikis? a. Unlike blogs, wikis contain personal opinions and commentary. b. Unlike wikis, factual information is written concisely in blogs. c. Unlike blogs, wikis allow users to edit even previous authors’ work. d. Unlike blogs, wikis can be published by anyone.
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b
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Which of the following statements is true of social networking sites? a. They have limited utility for businesses. b. They serve as early warning systems to businesses. c. They lack the potential to serve as sources of feedback. d. They are essentially Web hosting sites.
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b
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Which of the following guidelines should be followed while communicating through voice mails? a. To make effective communication, we should never leave special announcements on greetings. b. Voice mail should be checked regularly and all voice messages should be returned within 24 hours. c. Instructing callers on how to review their message is not advisable. d. We should encourage callers to leave just their names instead of messages.
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b
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If a message is straightforward and informative: a. there is no need to send it through email. b. then chances are a technological option might be appropriate. c. then sending it through email is called a flame. d. the response will be retaliatory.
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a
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In the context of personal communication, which of the following statements is true? a. As a general guideline, personal communication should be kept off-line. b. A company does not have the right to monitor the personal communication of employees even when they use office mails. c. For sensitive situations, a personal email should be preferred over a face-to-face encounter. d. Personal mails cannot be retrieved once deleted from a system.
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d
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Which of the following is a potential challenge to technological developments in the field of communication? a. Voice input and output technology is not likely to be helpful for users. b. The use of touch-screen smartphones is likely to decrease in the future. c. Providing mobility by wireless technology for business users to increase their revenues and profitability would be challenging. d. Balancing electronic communication capabilities with the need for human interaction would be challenging.
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d
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Which of the following statements is true of email technology? a. It is too slow for communicating timely information. b. It is encrypted and cannot be intercepted. c. It is invariably the same as instant messaging. d. It is effective when sending a single message to several recipients.
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d
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What effect do emails have over a company’s expenditure? a. Emails involve the same amount of cost as sending out postal mail-outs for companies. b. Emails are costlier than long-distance telephone calls made by companies. c. Emails do not affect a company’s expenditure. d. Emails represent a substantial savings to companies.
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b
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Which of the following guidelines should be followed while preparing email messages? a. Avoid sending the same message to multiple recipients. b. Provide a single word subject. c. Restate the subject in the body of the message. d. Discuss multiple topics in a single mail.
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b
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Which of the following statements is true of the usage of jargon in email messages? a. Jargon and technical terms are more common in business letters than email messages. b. Jargon will save time with audiences who will understand the intent. c. Extensive usage of jargon is advised as good netiquette. d. Usage of jargon helps readers across professional fields to decipher a message better.
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d
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In the context of email messages, which of the following guidelines should be followed to avoid clogging? a. We should always address an email requesting general action to more than one person, especially if you want to receive an individual response. b. We should always send formatted documents. c. We should never edit the original message when replying to an email even if the entire body of the original message is not needed for context. d. We should never forward an email from another person without the original writer’s permission.
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a
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In the context of emails, which of the following best defines a \”flame\”? a. It is a heated, sarcastic, sometimes abusive message or posting. b. It is a short and direct message, which is used for scheduling meetings. c. It is a virus that is sent with emails as an attachment. d. It is a message that is sent to more than one recipient.
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a
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Which of the following is the most likely effect of sending a \”flame\” through email? a. It might prompt the receiver of the flame to send a retaliatory response. b. It might corrupt the hard disk of the receiver of the flame. c. It will automatically be reverted to the sender. d. It will improve business relationships.
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a
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_____ are email messages that incite panic, typically related to risks of computer viruses or deadly threats, and urge you to forward them to as many people as possible. a. Computer hoaxes b. Flames c. Instant messages d. Spams
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d
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Which of the following guidelines should be followed while writing for a website? a. Frequently accessed items should be placed at the bottom of the content area. b. The subject line should ideally consist of a single word. c. Items should be arranged in rows rather than in columns. d. Directions should be placed in simple, numbered steps.

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