BCIS Test 1 – Flashcards
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What is a world where interconnected, internet-enabled devices or "things" can collect and share data without human intervention
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Internet of things
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MA- The core drivers of information age include
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Data, Information, Business Intelligence
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What is not a technology company but used technology to revamp the business process of renting videos
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Netflix
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MA- Which of the following is considered data
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order date, amount sold, customer number, and quantity ordered
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What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making?
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Business Intelligence
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What is the confirmation or validation of an event or object
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Fact
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which of the following is considered information
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best selling product, best customer, worst selling product, worst customer
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to be successful in the information age, the text recommends that a company operate in a specific way. What does the text recommend a company operate
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Systems Approach- interdependently through departments
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which of the following are common departments found in an organization
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Partners/Supplies, Shareholders/Investors, Community, Employees, Customers, Government
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Which of the following are MIS roles found in an organization
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Chief Security Officer (CSO), Chief Technology Officer (CTO), Chief Privacy Officer (CPO), Chief Information Officer (CIO), Chief Knowledge Officer (CKO)
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Which department manages the process of converting or transforming resources into goods and services
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Operations Management
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Which data types are typically found in the marketing department
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Promotion Data, Sales Data, Advertising Data
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Which data types are typically found in the human resources department
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Employee Data, Promotion Data, Vacation Data
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what are material items or products that customer's will buy to satisfy a want or need
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Goods
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what is the rate at which goods and services are produced based upon total output given total inputs
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Productivity
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MIS is a business function, like accounting or sales, which moves information about people, products, and processes across the company to facilitate decision making and problem solving. What does MIS stand for?
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Management Information Systems
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who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses
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Chief Security Officer (CSO)
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If you were thinking about a washing machine as a system, which of the following represents outputs
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clean dry clothes
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Identifying competitive advantages can be difficult and explains why they are typically ________
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Temporary
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Which group of stakeholders' primary interest include adhering to regulations/laws, increasing employment, and ethical taxation reporting
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Government
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What type of advantages features a product or service on which customers place a greater value than they do on similar offerings from competitors
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Competitive
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what kind of strategy evaluates a project's position
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Business
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what executes the business strategy
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Value Chain Analysis
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Which of the following statements is correct when considering a SWOT analysis
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Opportunities and threats originate outside an organization
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Strengths would be categorized as _______ in a typical SWOT analysis
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internal
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Choose Porter's Five Forces from the list below
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Supplier Power, Buyer Power, Threats of New Entries, Threats of substitute products/services, Rivalry among existing competitors
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what are costs that make customers reluctant to switch to another product or service
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switching costs
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which of the following describes how a company can reduce the threat of substitute products or services
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offer additional value through wider product distribution
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what consists of all parties involved, directly or indirectly, in obtaining raw materials or products
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supply chain
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what is the suppliers' ability to influence the prices they charge for supplies
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supplier power
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what is high when there are many alternatives to a product or service and low when there are few alternatives from which to choose
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threat of substitute products or services
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Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter. Which of the following are included in Porter's three generic strategies
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Broad cost leadership, broad differentiation, focused strategy
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what is a standardized set of activities that accomplishes a specific task
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business process
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what analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers
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Value chain analysis
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What are the 5 types of organization information systems
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decisions support system, transactional processing system, information systems, expert systems and neutral networks, management information systems
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when evaluating the value chain, all of the following are included in the primary value activities
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receive and store raw material, make the product or service, deliver the product or service, market and sell the product or service, service after sell
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which of the following represents the three different levels of a company pyramid from the top to the bottom
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Strategic, Managerial, Operational
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Which of the following statements are examples of unstructured or strategic level decisions
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deciding to enter a new market, deciding to enter a new industry over the next three years
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which of the following statement are examples of semi-structured or managerial level decisions?
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determine sales forecasts for next month, analyzing the impact of last month's marketing campaign, comparing expected sales and actual sales by month
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Todd Haitz works at a retail store selling sport equipment. His daily tasks include opening the store, creating the work schedule, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Todd
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Operational
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what are measurements that evaluate results to determine whether a project is meeting its goals
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metrics
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which of the following are examples of critical success factors
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increase customer satisfaction, retain competitive advantages, hire and retain the best business professionals
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which of the following are examples of key performance indicators
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percentage of help desk calls answered, number of product returns, turnover rates of employees
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what types of metrics measure customer satisfaction
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effectiveness MIS metrics
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what is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer
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Effectiveness Metrics
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what encompasses all organizational information and tis primary purpose is to support the performance of managerial analysis or semistructured decisions
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analytical information
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what is the DSS analysis that checks the impact of a change in a variable or assumption on the model
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What-if- analysis
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which of the following is considered the output in the systems thinking example of a DSS
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forecast
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what is consolidation
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aggregation of data from simple roll-ups to complex groupings or interrelated information
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what is pivot
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rotates data to display alternative presentations of the data
