BCIS Exam 3 Chapter 7-9
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____ are systems that are shared by two or more independent organizations.
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Inter-enterprise Information System
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___ is the worldwide leader of enterprise resource planning (ERP) vendors.
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SAP
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Which of the following statements is true of Enterprise Resource Planning (ERP)?
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ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
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Which of the following statements is true of business process reengineering?
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It is a very expensive process
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Customer management and lead generation are information systems applications that support an organizations ___.
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Sales and marketing department
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The first phase in the customer life cycle involves ___.
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Sending messages to target audiences to attract customer prospects.
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___ is a major issue faced by companies when implementing enterprise systems.
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The gap between the requirements of an organization and the capabilities of an application
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Which of the following is most likely to make use of an inter-enterprise information system?
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Pride System
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When implementing new enterprise system in a company, process issues that may arise can be effectively resolved by ___.
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developing committees and steering groups of process management
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Information silos arise as a result of ___.
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data being isolated in system that are separated across different organizational levels.
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Physician partnerships most likely use ___.
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workgroup information systems.
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Which of the following statements is true of workgroup information system?
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workgroup information system that support a particular department are sometime called information system.
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___ is the last phase in the customer life cycle.
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Churn
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Which of the following is an information system application that supports the sales and marketing department in an organization?
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Lead tracking
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___ is a person's belief that he or she can be successful at his or her job.
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self-efficacy
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Cost accounting and financial reporting are information support an organization's ___.
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accounting department
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Which of the following statements is true of enterprise application integration (EAI)?
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EAI software can be configured to automatically make conversions needed to share data among different systems.
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Personal information system are most likely to be used by ___.
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drug salespersons
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Which of the following statements is true of enterprise information system?
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The solutions to problems in these systems usually involve more than one department.
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A(n) ___ exists when data are isolated unseparated information systems.
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Information Silo
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Which of the following is a function of enterprise application integration (EAI)?
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It enables existing application to communicate and share data.
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Which of the following statement is true of inherent processes?
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Inherent processes provide an alternative to business process reengineering
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During Which of the folioing phases of the customer life cycle do win-back processes categorize customers according to value?
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Churn
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Enterprise resource planning (ERP) was originally used in the ___ domain.
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Manufacturing
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___ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
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enterprise application integration (EAI)
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Enterprise resource planning (ERP) helps in ___.
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Consolidating business operations into a single consistent computing platform
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Inter-enterprise PRIDE system are referred to as ___ because in such system processing is divided across multiple computing devices.
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distributed system
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Which of the following is a probe posed by information silos?
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there is a lack of integrated enterprise information
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Which of the following statement is true of personal information system?
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Personal information system have a single user only, and so the procedures are probably not documented or formalized
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Which of the following is a characteristic of enterprise information system?
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They typically have hundreds to thousands of users
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The problems posed by information silos ultimately lead to ___.
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increased cost for an organization
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Which of the following is a component of relationship management?
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increasing the value of existing customers by selling them more products
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The expenses and risk associated with the implementation or upgrading of enterprise system arise from the ___.
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Resistance from a company employee to changes in existing system
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___ is the activity of altering the existing business processes and designing new ones to take advantage of new information system.
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Business process Reengineering
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Which of the following statements is true of customer relationship management (CRM) System?
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They vary in the degree of functionality they provide
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During the ___ phase of the customer life cycle prospects who need to be supported by the organization.
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Customer acquisition
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Inherent processes are ___.
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predesigned procedures for using software products
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Which of the following department in an organization is supported by information system applications such as recruitment and compensation?
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human resources department
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___ is an information system application that supports the human resources department in an organization
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Assessment
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In the context of the five components of social media information system (SMIS), which of the following statements is true of social media (SM) providers?
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They store and retrieve SM data on behalf of users
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Social Media (SM) communities differ from regular communities because ___.
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They are based on mutual interests of users
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A(n) ___ social networking service like Yammer can be used to provide managers with real-time feedback about how to resolve internal operational inefficiencies.
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enterprise
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___ is the use of information technology to support the sharing of content among network of users.
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Social Media
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___ refers of data and response to data that are contributed by user and SM sponsors
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Content data
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Value Chains determine ___.
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Structured Business Processes
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Social Media (SM) ___ are formed based on mutual interests and transcend familial geographic and organizational boundaries
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Communities
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Which of the following statement is true of social networking problems
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Response to problematic content are best reserved for instance where it has causes an organization to do something positive.
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A Facebook user likes pages of various organizations on Facebook. The fact that users has liked a particular organization is an example of ___.
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Connection Data
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Since its inception social media (SM) has been widely used to market products to end users in ___.
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business-to-consumer (B2C) relationships
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___ is a dynamic social media process of employing users to participate in product design or product redesign.
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Crowdsourcing
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Internal personnel social media sites such as Mysite and Myprofile in sharepoint and other similar enterprise systems are used for ___.
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Employee communication
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Social Media flow cannot be designed or diagrammed as it is very ____.
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dynamic
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In terms of social media information system (SMIS) ___ is data about relationships.
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connection data
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Which of the following statements is a characteristic of social media (SM) users communities?
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Most users of SM belong to several different user communities
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Which of the following statements is a feature of social media (SM) providers?
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They use elastic, cloud-based servers to host SM presence
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Which of the following is a use of social media (SM) in human resources?
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it is used for recruiting candidates
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Which of the following statements is true of using social media to advance organizational strategies
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users who have no financial incentive are willing to provide reviews to the buyer community
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Which of the following statements is true of social customer relationship management (CRM)?
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Each customer crafts his or her own relationship with a company
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___ in the context of management means loss of control of employes.
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Emergence
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Patronizing responses to comments from content contributors can generate a ____.
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strong backlash
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Which of the following indicates a risk of using social media in human resources?
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making errors in forming conclusions about employees through social media
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Which of the following statement sis true about viral hooks in a social media (SM) site.
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It is an inducement to pass communication along to tiers of a community
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A person gains social capital by ___.
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Adding more friends
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In the context of the five components of social media information systems (SMIS), which of the following statements is true of social media (SM) procedures?
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They are informal, evolving, and socially oriented
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Social Media (SM) ___ utilize SM sites to build social relationships.
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Users
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Which of the following statement is true of social capital?
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The value of social capital is determined by the number of relationship in a social network.
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Being linked to a network of highly regarded contacts is a form of ___.
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Social Credential
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A ___ is a statement that delineates employees rights and responsibilities in an organization.
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Social media policy
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Platform that enable the creation of social networks or social relationships among people with common interests, are offered by social media ___.
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providers
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The source, format, assumptions and constraints, and other facts concerning certain data are called ___.
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Metadata
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Which of the following statements is true of business intelligence (BI) systems?
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Business intelligence systems analyze an organization's past performance to make predictions.
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In the case of ___, data miners develop models prior to conducting analyses and then apply statistical techniques to data to estimate parameters of the models.
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Supervised data mining
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___ is the process of sorting, grouping, summing, filtering, and formatting structured data.
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Reporting analysis
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The goal of ___, a type of business intelligence analysis, is to create information about past performance.
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Reporting analyses
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Which of the following refers to data in the form of rows and columns?
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Structured data
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The use of an organization's operational data as the source data for a business intelligence system is not usually recommended because it ___.
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requires considerable processing and can drastically reduce system performance
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The ___ of business intelligence servers maintains metadata about the authorized allocation of business intelligence results to users.
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Management Function
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Which of the following statements is true of data with granularity?
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It can be too fine to too coarse and also have wrong granularity
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Problematic data are termed ___.
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dirty data
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Which of the following is a fundamental category of business intelligence (BI) analysis?
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Reporting
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Which of the following statements is true of business intelligence (BI) publishing alternatives?
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Publishing dynamic BI is more difficult than publishing static content
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A ___ is a data collection, smaller than the data warehouse that addresses the needs of a particular department or functional area of a business.
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data mart
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___ is an open source program supported by the Apache Foundation that manages thousands of computers and that implements MapReduce.
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Hadoop
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The results generated in the map phase are combined in the ___ phase.
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Reduce
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___ is an unsupervised data mining technique in which statistical techniques identify groups of entities that have similar characteristics.
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Cluster analysis
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___ reports are business intelligence documents that are updated at the time they are requested.
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Dynamic
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Which of the following statements is true of unsupervised data mining?
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Analysts create hypotheses only after performing an analysis
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__ is the process of obtaining, cleaning, organizing, relating, and cataloging source data.
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Data acquisition
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___ techniques emerged from the combined discipline of statistics, mathematics, artificial intelligence, and machine-learning.
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Data mining
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Which of the following statements is true of BigData?
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BigData refers to data sets that are at least a petabyte in size.
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___ are user requests for particular business intelligence results on a particular schedule or in response to particular events.
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Subscriptions
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The more attributes there are in sample data, the easier it is to build a model that sits the sample data, but that is worthless as a predictor. Which of the following best explains this phenomenon?
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the curse of dimensionality
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___ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
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Data mining
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Regression analysis is used in___.
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Supervised data mining
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Which of the following statements is true of Hadoop?
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Hadoop is an open source program that implements MapReduce.
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Which of the following activities in the business intelligence process involves delivering business intelligence to the knowledge workers who need it?
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Publish results
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___ are reports produced when something out of predefined bounds occurs
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Exception reports
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A ___ is designed to extract data from operational systems and other sources, clean the data, and store and catalog the data for processing by business intelligence tools.
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data warehouse
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In the ___ phase, a BigData collection is broken into pieces and hundreds of thousands of independent processors search these pieces for something of interest.
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Map
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Which of the following statements is true of a data warehouse?
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A data warehouse is larger than a data mart.
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___ requires users to request business intelligence results.
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Pull Publishing
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___ are business intelligence documents that are fixed at the time of creation and do not change.
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Static reports
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___ is used to measure the impact of a se of variables on another variable during data mining.
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Regression analysis
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___ is the process of delivering business intelligence to users wishing any request from the users.
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Push publishing
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A ___ is a facility for managing an organization's a business intelligence data.
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data warehouse
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Users in a data mart obtain data that pertain to a particular business function from a ___.
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data warehouse
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Which of the following problems is particularly common for a data that have been gathered over time?
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Lack of consistency
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___ refers to level of detail represented by data.
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Granularity
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___ process operational na other data in organizations to analyze past performance and make predictions.
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Business intelligence systems
