question

Because jargon can be confusing, it should never be used in business writing.

answer

False

question

Every message you write should begin with the notion that your audience is thinking What's in it for me?(WIIFM)

answer

True

question

Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?

answer

Message encoding

question

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

answer

True

question

Text messages, e-mail messages, business letters, memos, and reports are most effective when they use a formal tone.

answer

False

question

Sofia is an event planner and is responding to an e-mail request from a client. What should Sofia do during the second phase of the writing process?

answer

Determine the best organizational pattern for her reply message to the client.

question

The primary purpose of messages that sell products, convince managers, motivate employees, and win over customers is to

answer

persuade

question

You are in charge of preparing a sales brochure and must profile your audience. What question should you ask to profile your primary audience?

answer

You should ask all these questions

question

Which of the following takes place during the third phase of the 3-x-3 writing process?

answer

All of these choices

question

You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording?

answer

Please give us your feedback about your online ordering experience.

question

In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase.

answer

True

question

The process of communication begins when the receiver puts a message into writing.

answer

False

question

Which of the following statements about business writing is least accurate?

answer

When writing business documents, business communicators should recognize that quantity enhances quality.

question

Differences in frames of reference are especially significant when

answer

communicating with people from different cultures

question

Which of the following occurs during the second phase of the 3-x-3 writing process?

answer

Conduct research to gather the data you need to provide facts

question

____ helps the sender know whether the message was received and understood.

answer

Feedback

question

You need to give me an answer by Friday is an example of sentence that uses a positive tone.

answer

False

question

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual. This decoding problem is a result of

answer

a semantic obstacle

question

You want to use precise, vigorous words to give your readers more information and keep them interested. Which of the following sentences has the best wording?

answer

The March balance sheet reports a 10 percent decrease in expenses for the first quarter of the fiscal year.

question

Hannah posts her résumé on the websites of several companies. Unfortunately, it is poorly formatted and contains several spelling and grammar errors. What kind of communication barrier may this cause?

answer

Physical distraction

question

Which of the following sentences does not show gender bias?

answer

The servers at Cafe Divine are always professional.

question

Which of the following takes place during the first phase of the 3-x-3 writing process?

answer

Analyze the audience and your purpose for writing.

question

Which of the following statements about team writing is most accurate?

answer

Team members will usually gather at the beginning of a project to brainstorm.

question

Suzanne has just received an e-mail message from a client and is reading it carefully to determine her client's needs. She is involved in the ____ part of the communication process.

answer

decoding

question

Preparing a business message or presentation is easier and more efficient if you have a systematic process to follow.

answer

True

question

While conducting an orientation session for new employees, Clayton noticed looks of confusion on the faces of some listeners. He then paused and asked his audience, "What questions do you have so far?" Clayton was striving to overcome communication barriers by

answer

creating an environment for useful feedback.

question

Which of the following is the best wording to avoid racial, ethnic, age, and disability bias?

answer

AARP membership is open to anyone age 50 or over.

question

The process of communication is successful only when

answer

the receiver understands an idea as the sender intended it.

question

Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process.

answer

False

question

Exhibiting sarcasm or anger in a business message can help you get your point across or meet your goals.

answer

False

question

While reading an e-mail message from her boss, Melissa is distracted by numerous typographical and spelling errors. These errors that detract from the message and make it difficult to read are called

answer

noise

question

Which of the following statements about anticipating and profiling your audience is most accurate?

answer

You will adjust your tone, style, and content to accommodate the expectations and needs of your audience.

question

Francis is starting his first full-time job after graduating from college, and he wants to sound conversational but professional on the job. What is the best advice you can give him?

answer

Strive for an informal, conversational tone in most business messages.

question

Jorge is working on a sales brochure to promote a new product. Which of the following will Jorge do during the third phase of the writing process?

answer

Proofread the brochure carefully for correct spelling, grammar, and punctuation errors.

question

So that your needs can better be met in the future, please complete the online survey about your recent flight with Southwest Airlines is an example of

answer

spotlighting audience benefits.

question

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. This misunderstanding results from

answer

bypassing

question

The best feedback to a message is descriptive rather than evaluative.

answer

True

question

Omar is writing an e-mail message about a new delivery service. In anticipating and profiling the audience, he should

answer

try to get a general idea of who his audience is.

question

Team writing is especially important for documents that require the expertise or consensus of many people.

answer

True

question

Which of the following statements about the 3-x-3 writing process is most accurate?

answer

Experienced writers usually spend the most time on the third phase of the writing process.

question

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

answer

True

question

You and your boss come from very different educational and professional backgrounds. You are most likely to experience communication barriers due to differing frames of reference.

answer

True

question

Which of the following statements about the "you" view is most accurate?

answer

Be careful because second-person pronouns such as you and your can be overused and misused.

question

Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.

answer

False

question

A face-to-face conversation is considered a richer medium than a written report or proposal.

answer

true

question

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

answer

True

question

Select the best definition of communication.

answer

Communication is the transmission of information and meaning from one individual or group to another

question

Cassandra is trying to decide whether to call her boss or to send an e-mail message. Cassandra is in the first phase of the writing process.

answer

True

question

The third phase of the writing process involves editing, proofreading, and evaluating your message.

answer

True

question

Anthony is part of a virtual team collaborating on a written proposal. Which of the following collaboration tools can help his team work together on this shared document?

answer

All of these choices

question

Determining whether a message will be transmitted by e-mail or delivered in person is part of

answer

selecting an appropriate communication channel for the message.

question

Which sentence best illustrates the "you" view?

answer

You will receive your complete walking tour itinerary one month before your trip.

question

Kendra is part of a team that will be preparing a presentation to the board of directors about a new product idea. What will her team likely do the first time they meet?

answer

Brainstorm for ideas.

question

A company's annual report describes the company's efforts to give back to the community. The primary purpose of this report is to ____; the secondary purpose is to ____.

answer

inform; promote goodwill

question

You are talking with the president of your company about a possible merger. Which of the following is the most useful feedback you can provide during the conversation?

answer

If I understand you correctly, your recommendation is that we go through with the merger.

question

Encoding is the process of translating a message from its symbol form into meaning.

answer

False

question

How can one become a better business writer?

answer

Do all of these choices.

question

Which of the following sentences uses conversational, middle-level diction?

answer

Hello! You will not believe what I just learned. Drop by my office before you leave today to discuss it.

question

Words like denigrate, the undersigned, and expropriate should be used in business messages because they will make you sound more professional.

answer

False

question

Which of the following is an example of an internal disruption in the decoding process?

answer

Meaghan finds her mind drifting during a lecture as she thinks about her upcoming trip to Florence.

question

Alex is having trouble concentrating on a report he is reading because his smartphone keeps ringing and his colleagues keep sending him text messages. What kind of communication barrier is this?

answer

Digital interruptions

question

Deborah is writing a proposal to solicit business from a potential client. She should expect to spend the most time on

answer

editing, proofreading, and evaluating the proposal.

question

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

answer

False

question

Jay includes the sentence "Let me know whether I can answer any questions" at the end of his e-mail message as a way to encourage

answer

feedback.

question

Devon is writing an e-mail message to a customer to tell him that the customer's order has been shipped. His primary purpose is to

answer

inform

question

Professional business messages should not include texting-style abbreviations such as BTW, slang, sentence fragments, or chitchat.

answer

True

BA105 Ch4 – Flashcard

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