Daniel Thompson

question Training employees to do two or more jobs within the organization is called: answer cross training question T/F There is no relationship between guest satisfaction levels and employee turnover levels answer False question Service organizations need to hire for __________ and train for ________ answer attitudes, skills question T/F The issue of nonroutine transactions […]

question The consumer decision-making process is different for final consumers than for business consumers. (T/F) answer False question Which marketing function involves communicating directly with potential customers to determine their needs? answer selling question What are the four elements of a marketing mix? answer product, distribution, price, and promotion question This type of marketing research […]

question A fragment is an? answer incomplete sentence question You can recognize a complete sentence because? answer a. includes a noun b. includes a verb c. makes sense question A complete sentence is an? answer independent clause question Fragments often can be identified by? answer the words that introduce them question Words that introduce dependent […]

question Creating value for customers and building strong customer relationships answer Marketing question Sum of the tangible and intangible benefits and costs to them. Marketers can increase value of a customer offering by reducing price or increasing quality. answer Value question Apple, Nike, Geico, Budweiser, FedEx, Southwest answer Great Marketing Companies question Product, Price, Place, […]

question In which human organ is myoglobin (Mb) most impt? answer heart b/c rapid O2 supply needed question Explain causes and importance of right shift in Hb/O2 binding curve answer right shift caused by:   decreased pH (increased [H+])   increased [CO2]   increased [2,3-BPG]   increased temperature   all factors lead to increased O2 […]

question Mr. Remick asks 9-year-old Anne to divide a pitcher of lemonade equally between two glasses, one each for her and her friend Kate. The two glasses are different shapes, with Anne’s being tall and thin and Kate’s being short and wide. After Anne pours the lemonade, Mr. Remick says to her, “Look, the lemonade […]

question during the speech introduction, audience members decide whether they are interested in the topic and the speaker. to build credibility, a speaker should… answer establish his or her qualifications question the purpose of a speech introduction is to…. answer arouse the audience’s attention and motivate the audience to accept the speaker’s goals question the […]

question In his speech about volunteering for the American Red Cross, Jacob used a lot of slang, sat and leaned on the table in front of the class, and was dressed very casually. Which of the following statements BEST describes this situation? answer Jacob ignored the rule that public speaking is more formal than conversation […]

question Receiver answer According to the text, the central focus on public speaking should be the question a. Both before speaking and during the speech answer In order to be audience-centered, a speaker must focus on the audience question a. General Purpose answer Your ______ is the overarching goal of your speech. question d. A […]

question Marketing Channel/Distribution Channel answer A set of interdependent organizations that help make a product or service available for use or consumption by the consumer or business user question Value Delivery Network answer A network composed of the company, suppliers, distributors, and ultimately customers who partner with each other to improve the performance of the […]

question Anthropology answer The study of humankind in all times and places. question Ethnocentrism answer the belief that the ways of one’s own culture are the only proper ones question Holistic Prospective answer A fundamental priciple of antropology: that the various parts of human culture and bio;ogy must be viewed in the broadest possible context […]

question Abbreviation answer A short form of a word or phrase, e.g. in addresses, Rd is an abbreviation of Road. question Abstract answer Relating to complex thoughts and ideas rather than simple, basic, concrete concepts. A text or language can be abstract, e.g. words to express thoughts, feelings or complex ideas, which cannot be seen […]

question Successful entrepreneurial teams: A. quickly organize themselves like large corporations. B. assign only one person to new product innovation. C. bring a variety of talent to the business venture. D. outsource most of the details of innovation. answer C. bring a variety of talent to the business venture. question A business’s size is measured: […]

question Building profitable relationships and creating customer delight is the __________ step in the marketing process. answer last question __________ is the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. answer Marketing question __________ is the extent to which a product’s […]

question dermatology answer the study of the skin, its structure, functions, diseases and treatment question epidermis answer the outermost layer of the skin question dermis answer the underlying, or inner, layer of the skin question subcutaneous answer located below the dermis layer and composed primarily of fatty tissue question inflammation answer an objective symptom characterized […]

question Following mitosis and cytokinesis, daughter cells are answer -genetically identical to one another -genetically identical to the parent cell question In the cell cycle, DNA is replicated during the answer S Phase question Which of the following process require normal cell division? answer -Embryonic Development -Cell replacement (including intestinal and skin cell replacement) -Wound […]

question Market segmentation answer Dividing a market into smaller segments of buyers with distinct needs, charateristics, or behaviors that might require separate marketing strategies or mixes. question Market targeting answer The process of evaluating each market segment’s attractiveness and selecting one or more segments to enter. question Differentiation answer Differentiating the market offering to create […]

question Which word is closest in meaning to copious? answer Plentiful. question Where does Paine use charged words in these examples from The Crisis, Number 1? answer He says “Tyranny” is like “Hell.” question Which of the following words has much the same meaning as calamity? answer Hardship. question What images does Edwards use in […]

question Which of the following excerpts from the Gettysburg Address could be construed as an end to slavery? a. “a new birth of freedom” b. “Four score and seven years ago” c. “We are met on a great battle-field” d.”we are engaged in a great civil war” answer a question Which of the following is […]

question This is the discomfort we feel when evidence is presented that is contrary to what we believe. answer B. Cognitive Dissonance question Listeners supply meaning to messages answer C. Interpret Stage question How people process information and use it to explain the behaviors of others and self. answer A. Attribution Theory question In this […]

question VOCABULARY answer Vocabulary page 554 – 555 question acquired immunity answer Production of antibodies and lymphocytes after exposure to an antigen. question adenoids answer Mass of lymphatic tissue in the nasopharynx. question antibody answer Protein produced by B cell lymphocytes to destroy antigens. question antigen answer Substance that the body recognizes as foreign; evokes […]

question Johannes Kepler answer Astronomer who in the 1600’s, discovered that objects in the universe all orbit each other in elliptical paths, not perfect circles. Developed three mathematical laws of elliptical planetary motion question Kepler’s 1st Law answer Objects in the universe that orbit other objects, follow elliptical paths. The object being orbited resides at […]