AT&T abbreviations – Flashcards
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HSIA
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High speed internet access
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RG
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Residential gateway
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DVR
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Digital video recording
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STB
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Set top box
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PEAK
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Passion energy action knowledge
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3 P's
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Polished. Prepared. Professional.
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ITTT
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If then that this
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VOIP
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Voice over internet protocol
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WHP
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Wireless Home Phone
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OPUS
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One point universal system
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GA
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Gross add on's
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OTR
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One time revenue
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TRR
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Total recurring revenue
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REV
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Retail Essential Video
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NPS
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Net promote score
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NFC
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Near field communication
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WTR
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Willing to recommend
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MSR
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Mobile share recommender
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IP
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Internet Protocol
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ATT
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At this time
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AT&T
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American telephone and telegram
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QM
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Quick messaging
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LTE
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Long term evolution
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CES
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Customer experienced score
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MRC
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Monthly recurring charge
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SOC
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Service order confirmation
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SBP
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Serial bus protocol
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MRC
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Monthly recurring charge
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APO
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Accessory per opportunity
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CPNI
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Customer proprietary network information
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EMO
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Enhanced mobility offer
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CSS
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Customer service summary
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PAH
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Primary account holder
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IMEI
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International mobile equipment identification.
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SIM
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Subscriber Identity Module
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WHPP
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Wireless home pre paid
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COR
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Company owned retail
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myCSP
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Customer service port
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DOC
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Duration of call
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DOV
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Duration of visit
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ESK
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Express service kiosk
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PSC
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Phone support center
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CTN
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Customer telephone number
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IRU
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Individual responsibility users
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IVR
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Interactive voice response
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FCC
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Federal communication commission
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PII
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Personally identifiably information
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SPI
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Sensitive personal information
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COBC
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Code of business conduct
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HR
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Human resource
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COAM
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Customer owned and maintained
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VVM
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Visual voicemail
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TTY
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TeleTypeWriter
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PPU
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Pay per use
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FAB
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Features Advantages Benefits
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PCA
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Personal commission assistant or personal course of action
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LCAP
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Low cost auto pay
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AER
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Acknowledge empathize reassure
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ABC
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Always be closing
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PRT
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Planned resolution time
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COU
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Company official use
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CWA
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Communication workers of America
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OEM
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Original equipment manufacture
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FAN
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Foundation account number
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ETF
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Early terminated fees
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VIP
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Velocity internet protocol
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SKU
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Stock keeping unit
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GSM
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Global systems for mobile communication
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HSPA
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High speed packet access
