ADP Domain 101 Knowledge Check – Flashcards
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How many field activities are in this scenario? You go to an office park and visit the small businesses. You talk with three receptionists, get the name of the business owner from the office manager, and have a face-to-face conversation with one of the small business owners
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1
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How many W2s did ADP process in 2013?
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More than 51 million.
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ADP's Mission is to power organizations with insightful solutions that drive business success.
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True
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What is an activity?
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Any face-to-face business conversation with someone who can influence or make a buying decision
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Why does the Blueprint for Success specify at least seventy-five activities per week?
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Historical data shows it takes 75 field activities to generate five first appointments with prospective clients
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What taxes are BOTH employee AND employer taxes? (Select all that apply)
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SS, Medicare
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How many workers does ADP pay in the US?
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24 million
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Social Security and Medicare make up what tax?
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FICA - Federal Insurance Contribution Act. Federal payroll tax imposed on EE ; ER to fund SS ; Medicare. The FICA rate is applied and withheld from an EE's wage up to a maximum amount. ER match the EE contribution.
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Identify what you should do during the Build Rapport step. (Select all that apply)
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Thank the prospect for seeing you. Actively listen to your prospect and build upon their responses. Shake hands and give a warm welcome. Hand out your business card. Smile. Discuss business topics and local non-business issues. Thank the prospect for seeing you.
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ADP is the largest provider of HR Services in North America, Europe, Latin America and the Pacific Rim.
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True
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With which types of small businesses does ADP have the greatest sales success? (Select all that apply)
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New Businesses. Service Bureau users. Lost Accounts. In-house Payroll Processors
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What 4 factors determine the amount to withhold for the FIT Tax? (Select all that apply)
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Gross Pay. Pay Frequency. Marital Status. # of Dependents.
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HCM (Human Capital Management) has become the primary focus of what ADP has to offer.
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True
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The Executive Overview is where you present the history of ADP.
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False The Executive Overview is where you will present a summary of what SBS has to offer small businesses this is done through the POV
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How many field activities are in this scenario? You visit a client to probe for additional needs for ADP products and services. While you are in his office he gives you the name and contact information for another small business owner who can benefit from ADP payroll. You haven't spoken to the referred business yet.
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1
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How does ADP define small business?
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An independent business with 1 to 49 employees
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How many businesses does ADP service worldwide?
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More than 620,000
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Small Businesses... (Select all that apply)
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Small Businesses make up.... 50% of the working population and Account for 54% of all U.S. sales.
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Approximately how many businesses open every month?
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More than 500,000
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What is an activity standard?
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A minimum requirement for visiting with prospective clients and referral sources. It specifies the volume of field activity that is expected of ADP SBS sales associates on a weekly basis.
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Net New
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A new appointment with a potential business client.
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Identify what you should when you close the call (select all that apply)?
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All. Gather info for a complete order, make it easy for the buyer, set proper product and process expectations, handle objections, present pricing.
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In order to stay up to date on competitors, you should visit?
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The CI (Competitive Intelligence) page on the SOURCE.
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All small businesses are important to ADP. The volume of small business clients has a positive impact on ADP's profitability.
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True.
