question

The second step of the Spendolini Benchmarking Model is

answer

None of the above-Forming a team of knowledgeable individuals to work on the benchmarking project

question

The first three stages of the formal planning process are

answer

Situational analysis, generation of alternative goals and plans, evaluation of goals and plans

question

The components of the internal control process

answer

Control environment, risk assessment, control activities, information monitoring, communication monitoring

question

The third step in the MBO process is

answer

Objectively viewing the goals previously set

question

Which of the following is NOT included in an organizational chart?

answer

Organizational goals and policies

question

Internal controls

answer

Can be classified as preventative or detective; Are used to identify an error or irregularity

question

The ____ is the reason that an organization exists.

answer

Mission statements

question

Strategic plans that are mad at mid-level of an organization are

answer

Tactical plans

question

Formal discipline can include

answer

Reprimand, suspension, termination

question

_____ Define subordinate assignments and provide direction but they rely heavily training and seek to pass their knowledge and skill on to the subordinate.

answer

Selling leaders

question

Task structure can be either strong or weak and measures the degree to which tasks, procedures and goals are clear and unambiguous.

answer

False

question

People-oriented leaders

answer

Focus on employee satisfaction

question

The three different aspects of leadership are

answer

the person, the position, the process

question

When does an organization favor the leader-centered methods of decision making?

answer

There is little time to make a decision

question

_____ power is found inherent to a position.

answer

Legitimate power

question

_____ is the belief that an employee will comply in exchange for rewards controlled by the supervisor.

answer

Reward power

question

According the Path-Goal theory, _____ leadership involved subordinates in the decision-making process where information is freely exchanged between the two.

answer

Participative

question

Which of the following is one of the five concepts that organizations must consider and accept in order to achieve greatness?

answer

Confront the Brutal Facts

question

Situational Analysis

answer

Evaluating the current condition of an organization and its capabilities to determine future plans.

question

Divisional Structure

answer

An organizational structure where employees are grouped according to the product or service they produce.

question

Team

answer

A small number of people who have complementary skills committed to a common purpose, or performance goals.

question

Strategic Vision

answer

The overarching goal of an organization used to guide management.

question

Goal of Planning

answer

Anticipating as many future events as possible to formulate a course of action.

question

Mission Statement

answer

A formal statement expressing the purpose of the organization

question

Vision Statement

answer

A picture of an organization's future that works to build commitment of the organization's goals.

question

Conglomerate Diversification

answer

The adding of new products or business unrelated to any of the organization's products, markets, or business.

question

Concentric Diversification

answer

The adding of new products or business that produce similar products/services to the organization's current products or business.

question

Tactical Plans

answer

Made at the mid-level of an organization as a foundation for operational plans.

question

Policy

answer

Outlines actions to be taken in certain events listing what is acceptable and not acceptable in the workplace.

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Procedure

answer

Steps that employees take to ensure the the successful completion of a task.

question

Rules

answer

Outline the steps that employees are to take in performing their job.

question

Benchmarking

answer

The process where an organization compares its performance against its competitors and high performing organizations.

question

Backward Integration

answer

When a company acquires a company that supplies products used in production.

question

Scenario Planning

answer

The awareness of potential risks and developing plans for possible future conditions.

question

Control Process

answer

Gives managers the tools needed to effectively monitor progress towards an objective

question

Control Activities

answer

Actions that are taken to address risk affecting an organization's ability to achieve its objectives

question

Network Structure

answer

A central organization that works together with assorted independent companies.

question

Span of Control

answer

The number of workers who report directly to a supervisor or manager.

question

Breakeven Analysis

answer

The point at which total sales revenues equal total costs.

question

Ratios

answer

Utilized to analyze trends and determine an organization's financial numbers over a period of time.

question

Operations Managements

answer

The efficient transformation of an organization's input in to the output of a product or service.

question

Democratic

answer

Makes decisions after having gathering input from subordinates.

question

Supportive Leadership

answer

Involves the creation of pleasant working environment by forecasting the needs of subordinates.

question

Level 5 Leadership

answer

Leaders who operate at the level of greatness and want their organization continue to be successful after they have gone

question

Relationship Behavior

answer

When a leader engages in two-way communication by providing socio-emotional support.

question

Participating Leaders

answer

Facilitating and establish overall direction, but allow subordinated to conduct daily operations.

question

Autocratic

answer

Employs a domineering approach to leadership.

question

Position Power

answer

The ability of a leader to dispense rewards and punishment.

question

Trait Theories

answer

Assume that individuals are born with traits that are suited to leadership.

question

Task Behavior

answer

When a leader engages in one-way communication by explaining what each follower is to do, and when, where, and how tasks are to be accomplished.

question

Telling Leaders

answer

Closely supervise and direct subordinates.

question

Selling Leaders

answer

Define subordinate assignments and provide direction but reply heavily on training.

question

Task Characteristics

answer

Include regulatory of tasks and the availability of feedback

question

Hedgehog Concept

answer

When a leader focuses on what the organization does best instead of the organization.

question

Robert Greenleaf

answer

Proposed the theory of Servant Leadership.

question

Contingency Models of Leadership

answer

How a leader's traits and behaviors within a given situation would impact leadership effectiveness

question

Steven Covey

answer

Proposed the theory of Principle-Centered leadership.

question

Directive Leadership

answer

The establishment of specific objectives and clear rules including detailed job assignments, providing comprehensive training, and creating well-defined operational structure.

question

Situational Theory

answer

Based on the premise that a leader should have the ability to adapt different leadership styles to different leadership styles.

question

Organizational Characteristics

answer

Include clear, concise plans and formal rules and procedures.

question

Task Structure

answer

Measures the degree to which tasks, procedures, and goals are clear and unambiguous.

question

Delegating Style of Leadership

answer

Is most appropriately applied when subordinates are highly mature in task competence and commitment.

question

The goal of planning is to

answer

Increase revenues; Satisfy owner requirements; Successfully formulate course of action

question

Effective planning will help an organization

answer

Save time

question

Concerning effective planning, it can be said that failing to organize is planning to fail.

answer

False ???? organize should be plan

question

Which of the following is NOT a step in the basic planning process?

answer

Incorporating only known variables into the plan

question

Efficiency and effectiveness are incompatible goals that have a specified beginning and ending.

answer

False

question

The process by which an organization compares its performance against not only its competitors but also other high performing organizations is referred to as

answer

Benchmarking

question

Concentration, vertical integration, conglomerate diversification, and concentric diversification are all types of

answer

Strategy Formulation

question

When a company adds new products or business that are unrelated to any of the organization's products, markets, or business, the organization is employing

answer

Conglomerate diversification

question

Which of the following does NOT describe a well written policy? Complete, Objective, Subjective, Coherent

answer

Subjective

question

Bring in outside assessors, evaluating the team, performing risk analysis and implementing an early warning system are all steps that a _manager would need to take.

answer

Project

question

Which of the following is true of Scenario planning?

answer

It is particularly useful for an organization attempting to mitigate risks in certain ventures.

question

Which of the following is NOT one of the five lessons managers should apply to better understand and control risk?

answer

Create a culture that insists on facing uncertainty

question

Which of the following is involved in inventory management?

answer

Forecasting and replenishment activities

question

When an organization organizes employees by comparable duties, the organization is said to have a

answer

Functional Structure

question

All of the following are advantages of a Matrix structure except

answer

Members bring different areas of expertise; The creation of synergy among members

question

A central organization that works together with assorted independent companies as if they were a single operation is a

answer

Network structure

question

Traditional organizational structures include

answer

Matrix, divisional, functional

question

Which of the following is the major disadvantage of a Functional structure?

answer

None of the above

question

In a highly centralized organization

answer

Decisions involving the utilization of all resources are made at the upper managerial levels

question

Which of the following characterizes a leader?

answer

None of the above

question

Which of the following characterizes a manager?

answer

Administers

question

Which type of leadership style results in subordinates exhibiting negative attitudes and lower performance because the leader has dissociated themselves from the subordinates?

answer

Laissez-faire

question

Which type of leadership is most likely related to McGregor's Theory X?

answer

Autocratic

question

Which of the following is NOT a trait necessarily associated with successful leaders?

answer

Resilience

question

Behavior theories only reflect the tendencies of a leader; they do not account for external influences.

answer

True

question

The _ studied the characteristics of a leader and the situation in which they were leading.

answer

Fiedler's contingency model

question

Which of the following is NOT one of the three situational characteristics defined by Fiedler?

answer

Leader-organization relations

question

The key to _ leadership is to put the leader's style in situations where the style is the most effective.

answer

Contingency

question

Which leadership model states that leadership style is affected on task behavior and relationship behavior?

answer

Hersey-Blanchard Situational Leadership Model

question

The ability and willingness of a person to take responsibility for directing their own actions in relation to a specific task is known as

answer

readiness

question

According to Path-Goal theory, substitutes for leadership include all of the following EXCEPT

answer

Government relations

question

According to the Vroom-Jago Model of decision making, which of the following is NOT a decision-making option?

answer

Democratic

question

The transactional leadership method proves to be the more dynamic approach to leadership with a focus on individuals within the organization

answer

False

question

A common trait of the transformational leader is

answer

Charisma

question

According to Vroom-Jago's leadership theory, success is built upon the principles of character, competence, and trust.

answer

False

question

The four levels of Principle-centered leadership are

answer

Personal, interpersonal, managerial, oranizational

question

According to Covey, which of the following is NOT considered a characteristic of principle-centered leaders?

answer

Process-oriented

question

The three steps in the change process decribed by Kurt Lewin are

answer

Unfreezing, change, refreezing

question

Which of the following was one of John Kotter's eight steps leading to organizational change?

answer

Create a guiding coalition

question

An organization's code of ethics should

answer

Appoint a compliance officer

chapter 3 ; 4 – Flashcards

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