question

Moore's Law (Gordon Moore) 1965

answer

Cofounder of Intel said "The number of transistors per square inch on an integrated chip doubles every 18 months."

question

Five-Component Framework

answer

Hardware, Software, Data, Procedures and People

question

Abstract Reasoning

answer

Ability to make and manipulate models. Construct a model or representation

question

Systems Thinking

answer

Model system components and show how components' input and outputs relate to one another

question

Collaboration

answer

Develop ideas and plans with others. Provide and receive critical feedback

question

Ability to Experiment

answer

Create and test promising new alternatives, consistent with available resources

question

The price of a book at a bookstore

answer

Data

question

The average final exam grade for a class

answer

Information

question

The top-selling book for the month

answer

Information

question

The grade achieved on a final exam

answer

Data

question

What is the relationship between data and information?

answer

Information is created when meaning is applied to data

question

Which information system component provides the instructions for using a system or for backing up system data?

answer

Procedures

question

What are two components of a business information system?

answer

Procedures and Data

question

Which type of information do executives require to make strategic decisions?

answer

Coarsely granular

question

Which type of component controls the system resources and productivity applications of an information system?

answer

Software

question

Which business information system component can be processed and then converted into meaningful information?

answer

Data

question

Which role represents the first step toward mastering computer skills?

answer

Computer user

question

What are three examples of business processes?

answer

Submitting a customer feedback form, Establishing digital rights management and Archiving data

question

Which activity is an example of a business process?

answer

Maintaining inventory

question

Nationwide office supply store

answer

Fully automated

question

Fast-food franchise

answer

Partially automated

question

Farmer's market produce vendor

answer

Manual

question

Small owner-operated bakery with only one location

answer

Manual

question

Boutique retail store that features locally produced products

answer

Partially automated

question

Which phrase explains the relationship between business processes and information systems?

answer

Business processes provide the information required for creating an information system

question

BPMN - Business Process Management Notation

answer

Standard flow chart symbols to document a business process

question

Circle with thin boarder

answer

Start

question

Circle with thick boarder

answer

End

question

Diamond shape

answer

Decision or gateway

question

Rectangle with round edges

answer

Activity (+ indicates sub-process defined)

question

Square with fold on top right

answer

Data

question

Arrow with a dashed line

answer

Data flow

question

Arrow with a solid line

answer

Control Flow

question

Dashed line before bracket

answer

Annotation

question

What is process modeling?

answer

A graphical representation of the relationship between components

question

Competitive Advantage for products

answer

1) Create a new product or service 2) Enhance products or services 3) Differentiate products or services

question

Competitive Advantage for process

answer

1) Lock in customers and buyers 2) Lock in suppliers 3) Raise barriers to marker entry 4) Establish alliances 5) Reduce Cost

question

What are two key components of a business process?

answer

Activity and Resource

question

Resource

answer

Inventory database

question

Data flow

answer

Recording inventory changes

question

Local area network (LAN)

answer

Computers connected at a single physical site

question

Wide area network (WAN)

answer

Computers connected between two or more separated sites

question

What are the two main reasons that organizations create information systems?

answer

To solve a major problem and to achieve goals and objectives

question

What determines organizational goals, objectives and information system structure, features and functions?

answer

Competitive strategy

question

Key researcher and thinker in competitive analysis

answer

Michael Porter

question

Porters Five Forces Model - List competitive forces determine industry profitability

answer

1) Bargaining power of customers 2) Threat of substitutions 3) Bargaining power of suppliers 4) Threat of new entrants 5) Rivalry

question

Porters Five Force Model - Bargaining power of customers

answer

Bargaining leverage, Buyer volume / information / incentives, Brand identity, Price sensitivity, Threat of backward integration, Product differentiation, Buyer concentration vs. industry, Substitutes available

question

Porters Five Force Model - Threat of substitution

answer

Switching costs, Buyer inclination to substitute, Price-performance, trade-off of substitutes

question

Porters Five Force Model - Bargaining power of suppliers

answer

Supplier concentration, Importance of volume to supplier, Differentiation of inputs, Impact of inputs on cost or differentiation, Switching costs of firms in the industry, Presence of substitute inputs, Threat of forward integration, Cost relative to total purchases in industry

question

Porters Five Force Model - Threats of new entrants

answer

Absolute cost advantages, Proprietary learning curve, Access to inputs, Government policy, Economies of scale, Capital requirements, Brand identity, Switching costs, Access to distribution, Expected retaliation, Proprietary products

question

Porters Five Force Model - Rivalry

answer

Exit barriers, Industry concentration, Fixed costs/Value added, Industry growth, Intermittent overcapacity, Product differences, Switching costs, Brand identity, Diversity of rivals, Corporate stakes

question

Which component of Porter's five forces industry analysis model describes an influence that can restrict an organization's ability to raise prices without losing customers?

answer

Customer bargaining power

question

Which management model was developed by Michael Porter to help organizations identify opportunities to save money and integrate information systems?

answer

Value Chain = 1) Inbound Logistics 2) Operations/Manufacturing 3) Outbound Logistics 4) Sales and Marketing 5) Customer Service

question

Porter Value Chain - 1) Inbound Logistics

answer

Receiving, storing, and disseminating to the products

question

Porters Value Chain - 2) Operations/Manufacturing

answer

Transforming inputs into the final products

question

Porters Value Chain - 3) Outbound Logistics

answer

Collecting, storing, and physically distributing the products to buyers

question

Porters Value Chain - 4) Sales and Marketing

answer

Inducing buyers to purchase the products and providing a means for them to do so

question

Porters Value Chain - 5) Customer Service

answer

Assisting customers' use of the products and thus maintaining and enhancing the products' value

question

What are the main criteria used to define the main strategies of Porter's generic strategies model?

answer

Differentiation and Cost by Industry-wide and Focus

question

A small business wants higher profits and does not want to compete with larger businesses for lowest cost. Which strategy from Porter's generic strategies model should the business implement?

answer

Narrow differentiation

question

Which three activities are primary activities of Porter's value chain model?

answer

Inbound logistics, Operations and Service (others are: Outbound Logistics, Marketing and Sales)

question

Porters Value Chain - Inbound Logistics

answer

Primary Activity

question

Porters Value Chain - Operations

answer

Primary Activity

question

Porters Value Chain - Outbound Logistics

answer

Primary Activity

question

Porters Value Chain - Marketing and Sales

answer

Primary Activity

question

Porters Value Chain - Procurement

answer

Support Activity

question

Porters Value Chain - HR management

answer

Support Activity

question

Porters Value Chain - Technological Development

answer

Support Activity

question

Porters Value Chain - Infrastructure

answer

Support Activity

question

An organization wants to gain a competitive advantage by maximizing staff efficiency. Which method should the organization use to accomplish this goal?

answer

Automation

question

What are two primary factors to consider when developing a new information system for an existing organization?

answer

Technological changes and Personnel requirements

question

Which term describes the use of policies, practices, and tools by systems developers to manage a project's resources? Such resources include documents, schedules, designs, program code, test suites, and any other shared resource needed to complete the project.

answer

Configuration control (Might be version control)

question

What is a possible drawback of outsourcing the development of an information system?

answer

Decreased communication between the company and its clients

question

What is the purpose of prototyping, in the context of systems development?

answer

To provide evidence of usability

question

BPM - Business Process Management

answer

Cyclical process for systematically creating, assessing, and altering business processes. Begins with a model of the existing business process, called an as-is model

question

OMG - Object Management Group

answer

Software-industry standards organization

question

SDLC - Systems Development Like Cycle

answer

Traditional process used to develop information systems and applications

question

SDLC - Systems Development Like Cycle 5 Phases

answer

1) Define System 2) Determine Requirements 3) Design System Components 4) Implement System 5) Maintain System

question

SDLC - Define System

answer

Define goals and scope, Assess feasibility (cost, schedule, technical, organizational), form project team and plan project

question

SDLC - Determine Requirements

answer

Conduct user interviews, Evaluate existing systems, Determine new forms/reports/queries, Identify new application features and functions, Consider security, Create the data model and Consider all five components

question

SDLC - Design System Components

answer

Determine hardware specifications, Determine program specifications (depends on source), Design the database, Design procedures and Create job definitions

question

SDLC - Implement System

answer

Build system components, Conduct unit test, Integrate components, Conduct integrated test and Convert to new system

question

SDLC - Implement System - System Conversion Types

answer

Pilot - portion of the business, Phased - test piece at a time, Parallel - Same time, Plunge (direct install) - cut over

question

SDLC - Maintain System

answer

Record request for change: failures, enhancements, Prioritize requests, Fix failures: patches, service packs, new releases

question

What are two purposes of prototyping a product?

answer

Setting user expectations and minimizing development time

question

What are two benefits of using a prototype approach for information systems?

answer

User involvement provides valuable feedback to developers and the final system is likely to meet user requirements

question

What are two key features of object-oriented systems development?

answer

Supports data modeling and unstructured

question

Polymorphic

answer

The ability to appear in different forms

question

Encapsulation

answer

The act of storing similar components together

question

Classes

answer

Collection of similar components

question

Objects

answer

Entities that can interact with one another

question

Rapid application development

answer

A methodology with simple business requirements, supports a narrow project scope, a short development time frame, and a low number of users

question

Unified Process - Methodology

answer

Is not a single concrete prescriptive process, but rather an adaptable process framework, intended to be tailored by the development organizations and software project teams that will select the elements of the process that are appropriate for their needs

question

Extreme Programming (XP) - Methodology

answer

Encourages (or requires depending on your point of view) "Pair Programming" where developers always work in pairs, and "Test-Driven Development" where unit tests are always created in conjunction with the system under development. Extreme Programming may be a good choice for prototype technologies and research projects.

question

What is a characteristic of the activity planning process when using agile systems methodology?

answer

Iterative

question

What are two characteristics of a project that uses an agile method such as extreme programming (XP)?

answer

The project develops incrementally and the project is collaborative

question

What is a primary characteristic of extreme programming (XP)?

answer

Frequent customer feedback

question

Extreme programming Order

answer

Planning Designing Coding Testing Listening

question

What are two purposes of information systems management?

answer

Maintain data integrity within an organization and Replacing legacy systems with new systems that use emerging technologies

question

IS steering committee

answer

Keeps systems from becoming obsolete by deciding to replace legacy systems with new systems that use emerging technologies

question

IT department

answer

Owns the hardware, installs and maintains the software, and manages permissions

question

What are two roles of the IT department in information systems management?

answer

To ensure the structure and data integrity of each system and To manage data security

question

A pharmacy customer wants to purchase an over-the-counter medication, but only if his coworker did not make a similar purchase earlier the same day. The customer asks the pharmacy clerk to retrieve the coworker's purchase records to verify whether the medication was purchased. How can the clerk assist the customer in an ethical manner?

answer

Don't release any information on the customer's co-worker, but explain the return policy in case they find they've made duplicate purchases

question

What are two ethical concerns in regard to information systems?

answer

Ensuring information security and information accuracy

question

Which two approaches can business managers use to help manage ethics?

answer

Form cross-department ethics committees and Conduct formal ethics training

question

What should a company's code of ethics include?

answer

Ethics training for all employees and Scenarios of unethical behaviors and their resolution

question

The electricity in a company's main office building often fluctuates. Which type of threat does this present to the company's information systems?

answer

Physical

question

Which threat source is categorized as an intentional physical threat to information systems?

answer

Purposeful flooding of an office

question

Which two methods can an organization use to protect its software systems from external threats?

answer

Deploy a hardware firewall and Do not permit employees to open attachments from unknown external senders

question

What are two security options that protect the hardware component of an organization's information systems?

answer

Effective alarm system and Disk drive locks

question

A company is developing a backup strategy for small amount of data. Backup files must be created and stored at the organization's headquarters, and copies must be stored offsite. Which backup should the company use?

answer

Optical media

question

A company is developing a backup strategy for large amount of data. There are no specific data restoration time requirements, but the company must minimize costs. Which backup media should the company use?

answer

Magnetic tape

question

At 4:00 a.m., a major online retailer's operations department receives a report that the company's website is not accessible due to intense and unrelenting network traffic blocking all users. An investigation indicates that a coordinated denial of service attack (DOS) is in process. A continuation of that attack will have a significant detrimental impact on the business. What should the operations manager do first?

answer

Follow the procedures in the disaster recovery plan

question

In the context of a disaster recovery plan, what is a hot site?

answer

A remote data recovery site, often operated by a third party

question

Car rental agencies collect personal information and payment information from customers. Which three types of information should be protected?

answer

Credit card number, Driving license number and Home address

question

Which type of corporate information should be protected because it would be useful to the company's competitors?

answer

Internal financial information

question

What are two reasons that employees should report all security compromises?

answer

Protect the company and its customers and To limit the possible damages

question

Jill made plans to attend a family reunion. Jill's coworker, Mary, exercised seniority and took her vacation during the week of the reunion, so Jill could not attend the event. Jill and Mary share a cubicle. Jill recently overheard a telephone conversation in which Mary implied that she plans to leave the company soon. Jill has also seen Mary copy files from her office computer to portable USB drives. What are three reason Jill should report Mary to her supervisor?

answer

To prove the effectiveness of severity policies and procedures, To bring attention to a potential security breach and To limit damages to the company

question

Which security management technique helps to protect a physical workplace from unauthorized personnel access?

answer

ID badges

question

An information system administrator connects from his workstation to several remote servers that host sensitive and protected data. What should the administrator use to protect against web-based hackers and malware?

answer

Software firewall

question

Basic problem-management steps

answer

Record the issue Categorize the issue Check the issue against known issues Track the issue Close the issue

question

A growing company establishes a customer support center. Each customer issue is handled entirely by the customer service representative (CSR) who receives the initial call. This often means that CSR's assist customers on issues beyond their expertise. The plans to implement a set of management tools and procedures to facilitate effective customer service. What are two possible benefits for the CSR's of using management tools in the customer support center?

answer

An increase in the number of issues that are resolved by each CSR and A decrease in the time required to resolve each issue

question

What is considered to be the most important tool in a customer support center?

answer

Telephone

question

Customer service problem solve order

answer

Record the incident Categorize the incident Verify whether the incident is part of a known problem Track the incident Provide closure

question

When does change management begin?

answer

When an idea for improving a process or procedure is proposed

question

An employee requests a system change, and a supervisor verifies whether the request conflicts with other scheduled changes. In which stage of the change management process would this event occur?

answer

Approval

question

What is the first step of the change management process?

answer

Acceptance and filtering

question

Change Management Process Order

answer

Acceptance and filtering Classification Approval Building, testing , and implementing Post-implementation review

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