question

Purchase of information systems and telecommunications equipment constituted more than half off all capital investment in the United States in 2013.

answer

True

question

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

answer

True

question

Information systems consists of all the hardware and software that a firm needs to use in order to achieve its business objectives.

answer

False

question

An extranet is a private intranet extended to authorized users outside the organization.

answer

True

question

Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.

answer

False

question

The dimensions of information systems are people, organizations, and information technology.

answer

True

question

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

answer

True

question

Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes.

answer

True

question

Business processes are those logically related task for accomplishing tasks that have been formally encoded by an organization.

answer

False

question

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

answer

True

question

A network requires at least three computers and a shared resource.

answer

False

question

An IT infrastructure provides the platform on which the firm can build its information systems.

answer

True

question

UPS's use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites was an information systems solution used to achieve customer intimacy.

answer

True

question

Identifying a problem includes agreeing that a problem exists.

answer

True

question

Political conflict is an example of the people dimension of business problems.

answer

False

question

As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks.

answer

True

question

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

answer

False

question

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

answer

True

question

Whereas marketing and financial careers have been transformed by the growth in information systems, management has-so far-remained relatively unaffected.

answer

False

question

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

answer

False

question

Senior management is responsible for directing the day-to-day activities of the business.

answer

False

question

Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.

answer

False

question

Transaction processing systems are most commonly encountered at the senior management level of an organization.

answer

False

question

TPS help managers monitor the firm's relations with the external environment.

answer

True

question

A hotel reservation system is a typical example of a management information system.

answer

False

question

The decision to grant credit to a customer is normally made by a senior manager.

answer

False

question

Transaction processing systems are the basic business systems that serve the operational level of the organization.

answer

True

question

Management information systems primarily support nonroutine decision making.

answer

Fasle

question

Most MISs use sophisticated mathematical models or statistical techniques.

answer

False

question

Deciding whether to introduce a new product line is the responsibility of an operational manager.

answer

False

question

Decision-support systems often use information from external sources.

answer

True

question

ESSs are designed to serve the middle management of the organization.

answer

False

question

ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

answer

True

question

ESSs are desgined primarily to solve specific problems.

answer

False

question

Information supplied by an enterprise system is structured around cross-functional business process.

answer

True

question

Supply chain management systems are more externally oriented than enterprise systems.

answer

True

question

A business is a formal or informal organization created to sell services or products.

answer

False

question

Enterprise systems do not utilize order transaction data

answer

False

question

Teams are formal business groups that are created to accomplish a specific task.

answer

True

question

A business process is a single step taken in a set of logically related activities that accomplish a specific business task.

answer

False

question

A firm can be said to have competitive advantage when it has higher stock market valuations than its competitors.

answer

True

question

A primary challenge in BPM is employee resistance.

answer

True

question

Customers are one of the competitive forces that affect an organization's ability to compete.

answer

True

question

A transparent marketplace means that there is high product differentiation.

answer

False

question

Studies show that about half of a business firm's profits can be explained by alignment of IT with business.

answer

True

question

The greatest barrier to changing business processes is, ironically, management itself.

answer

False

question

In the strategy of product differentiation, information systems are used to enable new products and services.

answer

True

question

BPM is considered concluded when the new processes are both implemented and accepted.

answer

False

question

Strong linkages to customers and suppliers increase switching costs.

answer

True

question

The effect of the Internet has been to raise bargaining power over suppliers.

answer

True

question

In the age of the Internet, Porter's traditional competitive forces model is still at work, but competitive rivalry has become much more intense.

answer

True

question

In the value chain model, primary activities are most directly related to the production and distribution of the firm's products and services that create value for the customer.

answer

True

question

The value chain model classifies all company activities as either primary or support.

answer

True

question

The idea of driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits.

answer

True

question

The law of diminishing returns always applies to digital, as well as traditional products.

answer

False

question

The more people that use Microsoft Office software and related products, the lower its value.

answer

False

question

The first movers of a disruptive technology typically benefit the most from the technology; and it is rare that fast followers catch up quickly.

answer

False

question

Probably the best single way to reduce quality problems is to reduce cycle time.

answer

True

question

Business process re-engineering is the radical redesign of business processes.

answer

True

question

Benchmarks are specific standards for business processes set by industry leaders.

answer

False

question

IT infrastructure technology is the set of physical devices required to operate the entire enterprise.

answer

False

question

Today, most system and application software is custom built by in-house programmers.

answer

False

question

Systems integration means ensuring the legacy systems work with new elements of the infrastructure.

answer

True

question

A mainframe is a type of legacy workstation.

answer

False

question

Client/server computing is the most widely used form of centralized processing.

answer

False

question

Application server software is responsible for locating and managing stored Web pages.

answer

False

question

Using an online storage service such as Drop Box is a type of virtualization.

answer

False

question

In cloud computing, rapid elasticity refers to the ability of computing resources to be quickly altered to meet demand.

answer

True

question

A private cloud is operated by a single organization but may be manage by a third party and be located off premises.

answer

True

question

A computer language translation program is an example of system software.

answer

True

question

Hypertext markup language specifies how text, graphics, video, and sound are place on a document.

answer

True

question

HTML5 is the latest evolution of HTML, and is designed to make it much easier to embed third-party add-ons, such as Flash animations, in web pages.

answer

False

question

Web services can exchange information between two different systems regardless of the operating system or programming languages on which the systems are based.

answer

True

question

XML is limited to describing how data should be presented in the form of Web pages; HTML can perform presentation, communication, and storage of data.

answer

False

question

The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture.

answer

True

question

SaaS providers deliver and provide Web-based, remote access to storage.

answer

False

question

Allowing departments to make their own software and hardware purchases increases efficiency and minimizes the need for centralized support.

answer

False

question

Total cost of ownership components include costs for downtime, training, and support.

answer

True

question

One of the main benefits of moving to mobile business computing platforms is the dramatically lower costs of hardware.

answer

False

question

Software localization refers to the entire process of converting software to operate in a second language.

answer

True

question

Telephone networks are fundamentally different from computer networks.

answer

True

question

Increasingly, voice, video, and data communications are all based on Internet technology.

answer

True

question

To create a computer network, you must have at least two computers.

answer

True

question

An NOS mus reside on a dedicated server computer in order to manage a network.

answer

False

question

A hub is a networking device that connects network components and is used to filter and forward data to specified destinations on the network.

answer

False

question

In a client/server network, a network server provides every connected client with an address so it can be found by others on the network.

answer

True

question

Central large mainframe computing has largely replaced client/server computing.

answer

False

question

Circuit switching makes much more efficient use of the communications capacity of a network than does packet switching.

answer

False

question

Mobile search makes up approximately 10% of all Internet searches.

answer

False

question

Two computers using TCP/IP can communicate even if they are based on different hardware and software platforms.

answer

True

question

In blogging, a trackback is a list of entries in other blogs that refer to a post in the first blog.

answer

True

question

Coaxial cable is similar to that used for cable television and consists of thickly insulated copper wire.

answer

True

question

Fiber-optic cable is more expensive and harder to install than wire media.

answer

True

question

The number of cycles per second that can be sent through any telecommunications medium is measured in kilobytes.

answer

False

question

The Domain Name System (DNS) converts domain names to IP addresses.

answer

True

question

VoIP technology delivers voice information to digital form using packet switching.

answer

True

question

Web 3.0 is a collaborative effort to add a layer of meaning to the existing Web in order to reduce the amount of human involvement in searching for and processing Web information.

answer

True

question

In a large company today, you will often find an infrastructure that includes hundreds of small LANs linked to each other as well as corporate-wide networks.

answer

True

question

TCP/IP was developed in the 1960s to enable university scientists to transmit data from computer to computer.

answer

False

question

RFID technology is being gradually replaced by less costly technologies such as WSNs.

answer

False

question

Enterprise systems include analytical tools.

answer

True

question

Supply chain management systems are a type of enterprise system.

answer

False

question

An enterprise system helps reduce redundant business processes.

answer

False

question

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

answer

False

question

Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.

answer

True

question

Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.

answer

False

question

The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.

answer

True

question

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

answer

False

question

In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.

answer

True

question

Inefficiencies in a supply chain are primarily caused by inaccurate information.

answer

True

question

It can cost six times more to sell a product to a new customer than to an existing customer.

answer

True

question

In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.

answer

False

question

Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model.

answer

True

question

Total supply chain costs in some industries approach 75 percent of the total operating budget.

answer

True

question

All CRM packages contain modules for PRM and ERM.

answer

False

question

Major CRM application software vendors include Oracle and SAP.

answer

True

question

Cross-selling markets complementary products to customers.

answer

True

question

CRM software can help organizations identify high-value customers for preferential treatments.

answer

True

question

Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm's customer touch points and from other sources.

answer

True

question

Enterprise systems require fundamental changes in the way the business operates.

answer

True

question

A company's supply chain describes how raw materials are transformed into finished products and shipped to retailers and customers.

answer

True

question

To model its existing supply chain and develop optimal manufacturing plans, a firm would implement a supply chain execution system.

answer

False

question

With new flows of information made possible by Web-based tools, supply chain management can more easily follow a push-based model.

answer

False

question

The downstream portion of the supply chain includes retailers and customers.

answer

True

question

A company having difficulty with timely delivery of parts to its manufacturing plants should look to implementing a supply chain planning system.

answer

False

question

A router is a device that forwards packets of data through different networks, ensuring that the data gets to the right address.

answer

True

question

An analog signal is a discrete, binary waveform that transmits data coded into two discrete states such as 1-bits and 0-bits.

answer

False

question

Today, most Americans connect to the Internet through broadband connections at speeds up to 15 Mbps.

answer

True

question

fAn ISP is a commercial organization that owns a region of transcontinental high-speed backbone networks carrying the bulk of Internet traffic.

answer

False

question

The trunk lines of the Internet are typically owned by network service providers.

answer

True

question

A Web server is a dedicated computer that delivers Web pages to client computers.

answer

False

question

A software package for mainframe requires a programmer to install it.

answer

True

question

Web browsers are the primary interface for accessing the Internet.

answer

True

question

XML provides a standard format for data exchange, enabling Web services to pass data from one process to another.

answer

True

question

An SaaS provider maintains a large Web server, or series of servers, and provides fee-paying subscribers with space to maintain their Web sites.

answer

False

question

Mass customization allows a company to offer individually tailored products using the same production resources as mass production.

answer

True

question

A value web is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

answer

True

question

The activities that measure the performance of your business processes against strict standards are called best practices.

answer

False

question

A micromultinational is a small firm operating on a global scale.

answer

True

question

Franchisers are firms that have their product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and human resources.

answer

True

question

Quality control is seen as an end in itself in Six Sigma.

answer

False

question

In some instances, BPM will lead to a paradigm shift that transforms the nature of the business itself.

answer

False

question

The primary goal of social business is to deepen interactions with employees and customers.

answer

True

question

A cross-functional business process requires information to be shared between different business departments.

answer

True

question

Knowledge management systems and customer relationship management systems are both types of enterprise applications. (true/false)

answer

True

question

Systems analysts are highly trained technical specialists who write the software instructions for computers.

answer

False

question

End users are representatives of departments outside of the information systems group for whom applications are developed.

answer

True

question

Data is information that has been shaped into a form that is meaningful to human beings.

answer

False

question

Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage.

answer

True

question

Intranets are private corporate networks extended to authorized users outside the organization.

answer

False

question

Large corporations have been slow to adopt mobile computing as a platform.

answer

False

question

Encouraging employees to adapt to new business processes is an important factor in change management.

answer

True

question

Encouraging employees to adapt to new business processes is an important factor in change management.

answer

True

Flashcards and Answers – True or False

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards