question

Quality assurance process involves taking responsibilities for quality throughout project's life

answer

True

question

Validated changes and validated deliverables are the outputs of quality assurance process.

answer

False

question

The design of experiments technique cannot be applied to project management issues such as cost and schedule trade offs.

answer

False

question

Customer requirements are an important aspect of quality planning process.

answer

False

question

Reliability is the ability of a product or service to perform as expected under deviant conditions.

answer

False

question

Project managers are ultimately responsible for quality management on their projects.

answer

True

question

Only in-house auditors can perform quality audits.

answer

False

question

Products that are accepted by project stakeholders are considered to be validated deliverables.

answer

True

question

A run chart is a bar graph that depicts data points and their order of occurrence.

answer

False

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Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

answer

True

question

The term sigma means median.

answer

False

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Testing is an important stage only at the end of an information technology product development.

answer

False

question

Integration testing involves testing of each individual component to ensure that it is defect-free as possible.

answer

False

question

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

answer

True

question

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

answer

True

question

DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience and salary.

answer

False

question

Gantt charts cannot be used to aid project quality management

answer

False

question

Conformance to requirements

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project's processes and products meet written specifications

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Fitness for use

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product can be used as it was intended

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Outputs of Planning quality management process of project quality management

answer

1) process involvement plan 2) quality metrics 3) quality checklists

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Metric

answer

standard measurement in quality management

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Associated technical tools and techniques of quality management for quality control process

answer

often associated with: 1) Pareto charts 2) quality control charts 3) statistical sampling

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Executing process of project quality management

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subprocess is performing quality assurance

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Outputs of monitoring and controlling subprocess of project quality management

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1) validated changes 2) validated deliverables

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Design of experiements

answer

technique that helps identify which variables have the most influence on overall outcome of a process

question

Functionality

answer

degree to which system performs its intended function

question

Features

answer

system's special characteristics that appeal to users

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Performance

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addresses how well a product or service performs the customer's intended use

question

Reliability

answer

ability of product or service to perform as expected under normal conditions

question

Maintainability

answer

addresses case of performing maintenance on product

question

Benchmarking

answer

generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside performing organization

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Rework

answer

refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations

question

Process adjustments

answer

correct(s) or prevent(s) further quality problems based on quality control measurements

question

Control chart

answer

graphic display of data that illustrates results of process over time

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Pareto charts

answer

help users to identify vital few contributors that account for most quality problems in a system

question

Statistic sampling

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choosing part of population of interest for inspection

question

Six sigma's target for perfection

answer

achieve no more than 3.4 defects, errors, or mistakes per million opportunities

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DMAIC

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5 phase improvement process used by projects using six sigma principles for quality control

question

define phase of DMIAC tools

answer

- project charter - description of customer requirements - process maps - VOC data (voice of customer)

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analyze phase of DMAIC tools

answer

- fishbone (Ishikawa diagram)

question

normal distribution

answer

bell-shaped curve symmetrical regarding average value of population (data being analyzed)

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Defect

answer

any instance where product or service fails to meet customer requirements

question

six 9s of quality rule

answer

measure of quality control equal to 1 fault in 1 million opportunities problems

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unit test

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done to test each individual component (often a program) to ensure that it is as defect-free as possible

question

user accpetance testing

answer

independent test performed by end users prior to accepting delivered system

question

Deming's 14 points for management

answer

1) create constancy of purpose for improvement of product and service 2) adopt new philosophy 3) cease dependence on mass inspection 4) end practice of awarding business on price tag alone 5) improvement constantly and forever system of product and service 6) institute training 7) institute leadership 8) drive out fear 9) break down barriers between staff areas 10) eliminate slogans, exhortations, and target for workforce 11) eliminate numerical quotas (removing annual rating or merit system) 12 remove barriers to pride of workmanship 13) institute a vigorous program of education and retraining 14) take action to accomplish transformation

question

Juran's 10 steps to quality improvement

answer

1) build awareness of need and opportunity for improvement 2) set goals for improvement 3) organise to reach goals 4) provide training 5) carry out projects to solve problems 6) report progress 7) give recognition 8) communicate results 9) keep score of improvements achieved 10) maintain momentum

question

Quality is free 1979

answer

- written by Crosby - best known for suggesting that organizations strive for zero defects

question

ISO 9000

answer

- quality system standard - 3 part - continuous cycle of planning, controlling, and documenting quality in an organization

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Appraisal cost

answer

cost of evaluating processes and their outputs to ensure that project is error-free or within acceptable error range

question

external failure cost

answer

cost that relates to all errors not detected and not corrected before delivery to customer

question

CMMI

answer

helps: - integrate traditionally separate organizational functions - set process improvement goals and priorities - provide guidance for quality processes - provide point of reference for appraising current processes

question

CMMI

answer

helps: - integrate traditionally separate organizational functions - set process improvement goals and priorities - provide guidance for quality processes - provide point of reference for appraising current processes

question

CMMI

answer

helps: - integrate traditionally separate organizational functions - set process improvement goals and priorities - provide guidance for quality processes - provide point of reference for appraising current processes

P.M. Ch.8: Project Quality Management – Flashcards

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