Org Comm exam 1 – Flashcards
Unlock all answers in this set
Unlock answersquestion
Classical Theorists (name 3)
answer
Fayol, Weber, and Taylor
question
Human Relations/Human Resources Theorists (name 4)
answer
Maslow, McGregor, Blake and Mouton, Likert
question
The two theories that are Prescriptive are...
answer
Classical, and Human Relations/Human Resources
question
Systems Theorists (name 3)
answer
Wiener, Weick, Contractor
question
Cultural Theorists (name 3)
answer
Peters and Waterman, Deal and Kennedy, Schein
question
Feminist theory is a ___ approach
answer
Critical approach
question
Theory of Concertive Control is a ___ approach
answer
Critical approach
question
Peer-to-peer communication only is associated with which approach?
answer
Classical approach
question
Fayol's chain of command is also known as a ___?
answer
Bridge
question
Despite Fayol's rigid beliefs, he also believed workers should receive ___ pay and job ____
answer
Fair pay and job security
question
Weber is known for his _____ theory
answer
Bureaucracy
question
In Weber's bureaucracy, are companies open to, or closed off from their environments?
answer
Closed off.
question
According to Weber, which form of communication is best?
answer
Written.
question
Taylor, a classical theorist, is known for his idea of ____ management.
answer
Scientific Management
question
Which theorist was concerned with the idea that employers set their expectations based on the production level of the fastest worker?
answer
Taylor (his Scientific Management theory). He theorized it lowers morale.
question
Taylor called for _____, and ____ in the workplace.
answer
Standardization and time and motion studies.
question
The metaphor for the classical theory is a....
answer
Machine
question
The metaphor for the HR theory is a.....
answer
Family, or Classroom
question
The metaphor for systems theory is a.....
answer
Organism
question
The Human Relations approach began in the 1930s and started as the result of the ____ Studies.
answer
Hawthorne Studies
question
What two main things did the Hawthorne studies reveal?
answer
People changed their behavior when they were being watched. Interactions with peers increased productivity.
question
Theory X Manager uses the __ approach
answer
Classical
question
Theory Y Manager uses the __ approach
answer
Human relations
question
McGregor was a ____ theorist in the 50s and 60s who thought organizational function was directly a result of _____
answer
Human relations, management assumptions (Theory X or Y)
question
This term describes when workers discourage one another from working harder.
answer
Systematic soldiering.
question
What are the four terms that describe the machine metaphor?
answer
Specialization, standardization, replaceability, predictability
question
Classical theory is __-oriented and ___-downward.
answer
Task oriented, and vertical-downward communication.
question
Classical assumes workers work, Human Relations assume workers feel, and Human Resources assumes workers do three things...
answer
Work, Feel, AND Think.
question
What is the organizational way of thinking about Maslow's self-actualization?
answer
Innovation = Self-Actualization in the workplace.
question
Blake and Mouton say all managers should adopt a ___ management style.
answer
Team management.
question
Blake and Mouton are ____ theorists.
answer
Human Resources (1960s)
question
Which chapter includes both descriptive AND prescriptive approaches?
answer
Cultural.
question
Deal and Kennedy's "strong cultures" includes four things...
answer
Values, Heroes, Rites/Rituals, Cultural Networks
question
Peters and Watermans "excellent cultures" are...
answer
Prescriptions for managerial practice.
question
Organizational scholars who study culture conduct ___.
answer
Ethnography.
question
Embeddedness is...
answer
Hierarchial ordering
question
Cybernetic systems theory relies on....
answer
Organizational feedback
question
Chaos theory is part of the ____ approach.
answer
Systems.
question
Which theory relies on the satisfaction of higher order needs leading to job satisfaction leading to productivity?
answer
Human Resources
question
What are communication cycles?
answer
Karl Weick's theory that we use cycles in highly equivocal sensemaking scenarios.
question
Is Critical prescriptive or descriptive?
answer
Descriptive.
question
Theory of Concertive Control consists of three ideas.
answer
Control, identification, and discipline.
question
Political frames of reference consist of three ideas.
answer
Unitary, pluralist, and radical.
question
Three approaches to power...
answer
Traditional, Symbolical, and Radical.
question
Hegemony is...
answer
manufactured consent.
question
Fayol's principles of management (6)
answer
Scalar chain, unity of command, unity of direction, division of labor, order, and span of control.
question
Characteristics of Weber's bureaucracy
answer
Hierarchy, Division of Labor, Centralization of power, and Closed systems.
question
What does Taylor emphasize that Fayol and Weber do not?
answer
The "micro" level, a.k.a. the relationship between employer and employee.
question
Taylor was concerned with the inherent flaws in ___
answer
piecework-based pay
question
Blake and Mouton's Grid has concern for ___ on the Y-axis and concern for ___ on the X-axis.
answer
people, production
question
A low concern for production, but a high concern for people is...
answer
Country club management
question
A high concern for production, but a low concern for people is...
answer
Authority-compliance management
question
Likert's human resources (Theory #4) is a _______ theory
answer
Participative - decision making is made by everyone, not just those at the top.
question
Two ideas that make up the "what" of human resources programs
answer
Team management and employee involvement
question
Metaphor for the Critical Theory
answer
Chorus
question
Are strong culture and excellent culture theories prescriptive or descriptive?
answer
Prescriptive
question
Systems Components (3)
answer
Hierarchy, Interdependence, Permeable Boundaries
question
A systems process is an input-throughout-output process, with two processes.
answer
Exchange (input and output) and feedback (throughput)
question
Karl Weick's Theory of Organizing is the idea that an environment is not just physical, but also...
answer
an informational environment.
question
New Science Systems =
answer
= Chaos Theory
question
Schein's descriptive model of culture has three parts. What are they, and what shape do they form?
answer
An onion - Level 1 is Behaviors and Artifacts, Level 2 is Values, and Level 3 is Assumptions.
